I purchased a 2017 Mustang GT, my sales rep was Mark Tallarico.. He promised to replace my center vent and told me it would be in a few weeks, it took 8 months before that vent was replace in the mean time this car has been nothing less than an nightmare. The ford sync spoke German and that required 8 months of being in the shop. When I did get the car back more issues. My dual climate does not work, my air only blows front vents and defrost.. blowing air at the feet is MIA 🙄..
What disappointing is that I walk by Mark Tallarico numerous times while the lemon he sold me was being fixed. He did not acknowledge or appear to even know me less than 2 days after the purchase..My calls and Text to him were ignored..
While at the shop my car obtain numerous dents and damageems on the exterior.. although they did fix it. I feel like the service department is subpar at best. These technicians don't give a crap about my car.
Every loaner vehicle that I have been given by them has been a mess.. they don't clean their loaner vehicles.. I have driven over 5 from them while my car has been in service for 8 months. All a mess like they just got it return and handed me the key.
One day I stop by to swap out the loaner they provided me because it was ticking when I turned on the heat. I stop by my vehicle to look at it, come to find out my truck was left wide open and windows were rolled down about an inch.. this was the morning before a big evening snow storm. I had to inform my service advisor of it. Imagine if I wasn't there that day.
On a positive note, My service advisor Brent has been nothing but a professional.. Keeping me in the loop about the repairs etc. Nice guy. I feel like I made a friend. Also Matt from management has also been a wonder to work with. True professionals..
All and all my experience at North Country Ford had been nothing less than a total disaster minus Brent and Matt.
I have upcoming service to get the exterior dings fix, the dual climate and air issue address.. I am praying it will not take another 8 months as in the time I have own it for 9 months. 8 of them have been spent in the repair lot.
I would love to hear back from the GM and sit down and have this discussion with him or her.