North Country Ford Lincoln - Service Center

The waiting room at North Country is always very neat and clean. The Internet connect flawlessly so I can work while waiting for my service. My car is always neat when service is completed. clean. The Internet connect flawlessly so I can work while waiting for my service. My car is always neat when service is completed. More

My experience was exactly how I expected it to be. Professional, reasonable, timely and exceptionally well handled. I purchased two cars at North Country in 2011 and both have been very good cars to Professional, reasonable, timely and exceptionally well handled. I purchased two cars at North Country in 2011 and both have been very good cars to date. More

Have had a great experience with all the service people since I took delivery of my truck in 2010. It is easy to get an appointment, they are always courteous and helpful not to mention the waiting area is since I took delivery of my truck in 2010. It is easy to get an appointment, they are always courteous and helpful not to mention the waiting area is quite nice and very comfortable. More

Not sure what happened but only received a synthetic blend of oil where as I asked for synthetic oil when I set up the appointment. I would have liked to have had synthetic and was offered after the se blend of oil where as I asked for synthetic oil when I set up the appointment. I would have liked to have had synthetic and was offered after the service was already completed to have it drained and redone but time did not permit for me. I would still rate my overall service as great and this won't effect my return service but will double check next time. More

I originally started going to North Country for the convenience of the location. However, every time I have been there has been such an exceptional experience that it is now my service location of ch convenience of the location. However, every time I have been there has been such an exceptional experience that it is now my service location of choice. I have worked with Brandon Anderson several times and he has given excellent customer service. He always takes the time to listen and understand. I never feel like just another customer. He sincerely makes you feel like you are important. I have never come across anyone at North Country that didn't make me feel right at home. I would highly recommend North Country to anyone. More

very friendly,work was done in time stated. truck came back clean , nice place to do business.i just wish my truck with cab high topper could go thru the wash. back clean , nice place to do business.i just wish my truck with cab high topper could go thru the wash. More

Vary good experience, Kelly was vary informative about everything that North Country Ford was going to do to my escape and how long it would take, and everything was just as she said it would be,she was a everything that North Country Ford was going to do to my escape and how long it would take, and everything was just as she said it would be,she was a vary polite advisor and made it a vary good experience. Tks again Steve Varhol More

Brought vehicle in for service work. BRAND new vehicle. 2400 miles. Needed dashboard replaced. Brought in vehicle on Monday with assumption new dashboard would be replaced within two days . No phone call 2400 miles. Needed dashboard replaced. Brought in vehicle on Monday with assumption new dashboard would be replaced within two days . No phone call until THURSDAY stating dashboard on order ?????. Apparently Original dashboard damaged in shipping. No phone call stating this. They gave me a junker loaner for 10 days. That's how long my brand new vehicle was there. Had a vibration at 55-60 mph. They put two brand new tires on front and said was fixed. Not fixed. Horrible communication and service. Stated their " new" tire balance machine out of sync. Apparently their phones were out of sync too. Worst experience I could ever imagine. Tom the service manager would agree. More

I scheduled an oil change for our Kia Rio. The appointment-setting process was quick and easy. I arrived for the appointment and was greeted by an employee immediately after exiting my vehicle. appointment-setting process was quick and easy. I arrived for the appointment and was greeted by an employee immediately after exiting my vehicle. She quickly checked my information in the computer. I was told where the customer lounge was. There was a big screen TV, popcorn, and complimentary coffee available. There were also vending machines in the same area. The wait was a little over an hour, which was what the quoted wait time was. The mulit-point inspection sheet was given to me. The service was free of charge since I had purchased the vehicle at that location. I was pleased with the entire experience and would definitely return to the facility in the future. More

From the time I walked into the Service Area everyone was very friendly and helpful, answering my questions and concerns about my car. I was given a loaner car so my car could be worked on and David kept my very friendly and helpful, answering my questions and concerns about my car. I was given a loaner car so my car could be worked on and David kept my husband and I updated on what was happening with our car during the day. When leaving David made sure that all my questions were answered and that I can contact him if I have any other concerns regarding the car. More