North Country Ford Lincoln - Service Center

was told the appt was going to take one hour, I opted to wait it ended up taking 2+ hours . It would have been niced to be told if they were running behind or they were having problems . wait it ended up taking 2+ hours . It would have been niced to be told if they were running behind or they were having problems . More

I bought my car at North Country Ford two years ago and had an excellent experience and the same has held through with every service visit! Every member of their staff has been great to work with. They tru had an excellent experience and the same has held through with every service visit! Every member of their staff has been great to work with. They truly care about their customers! More

It was a pleasure to work with staff at North Country Ford. Everyone was helpful and truely interested in making your experience a plesant one. Considering the cost of vehicles and repairs these days, Ford. Everyone was helpful and truely interested in making your experience a plesant one. Considering the cost of vehicles and repairs these days, it is nice to know that the folks at North Country Ford are honestly trying to make everything else about the experience as simple and pain-free as possible. Thanks again! More

Ken Rupert was very helpful and everything was done is a timely manner. I really appreciate the fact that you have shuttle service, although it couldn't work for us because we needed a car seat. timely manner. I really appreciate the fact that you have shuttle service, although it couldn't work for us because we needed a car seat. More

As always with my previous truck and now my new truck, I have always had a good experience at Luther. Overal a great, friendly and professional experience! have always had a good experience at Luther. Overal a great, friendly and professional experience! More

When attempting to talk to Ken when my check engine light was on he was rude and his comments were inappropriate for someone in a customer service position. When my vehicle was finally ready for pickup they was on he was rude and his comments were inappropriate for someone in a customer service position. When my vehicle was finally ready for pickup they had not made sure that one of the key fobs was operating correctly (and it was on the list of reasons for bringing the car in). Then only a few weeks later the air conditioning was blowing HOT air during some of the hottest days of the season and the soonest they were able to give me an appointment was almost a week later. Then when Brent called me to discuss my vehicle he insinuated that I had imagined the problem. When I clearly had not as others witnessed the problem as well. When I asked him if the 2nd key had been reprogrammed he was at a loss because when Ken took the car in that morning he didn't put anything in the paper work regarding the programming of the key. So Brent did take care of that but only after I had to remind him that it needed to be done. I believe that the customer service in the service department is lacking whenever a difficult situation presents itself. If Ken or Brent were on my maintenance crew they would soon find themselves looking for other employment. More

Kelly was very helpful and accomodating to get our car done early for us ( oil change, vacumed, and washed in under an hour) super job, great customer service! done early for us ( oil change, vacumed, and washed in under an hour) super job, great customer service! More

I was told that my oil change and car wash on my truck would take and hour. It took over a hour and half with out the wash. Also the cost was 15 dollars higher than the post card they sent because it was would take and hour. It took over a hour and half with out the wash. Also the cost was 15 dollars higher than the post card they sent because it was a truck. the coupon was very miss leading. More

I needed to get tires for my F150 and found Kelly and Brandon to be a tremendous help. Quick turnaround for the quote and friendly service when I arrived for my appointment! Thank you both! Brandon to be a tremendous help. Quick turnaround for the quote and friendly service when I arrived for my appointment! Thank you both! More

Online service appointment scheduler worked great! I made an appointment for the "WORKS" package. I showed up at the dealership and was PROMPTLY greeted by Kelly Casper as soon as I stepped out of my Escape. an appointment for the "WORKS" package. I showed up at the dealership and was PROMPTLY greeted by Kelly Casper as soon as I stepped out of my Escape. Kelly was Profesional and very Pleasant to work with. I will continue to have my service done at North Country Ford. More