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North Country Ford Lincoln - Service Center
Coon Rapids, MN
1,261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,261 Reviews of North Country Ford Lincoln - Service Center
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February 16, 2018
Love North Country Ford! For over 10 years I have gone to North Country Ford for my service and sales needs, and my experience has always been extremely positive! They are al For over 10 years I have gone to North Country Ford for my service and sales needs, and my experience has always been extremely positive! They are always professional and kind. I will continue to recommend them to my family and friends. More
by raholm77
Verified CustomerEmployees Worked With
Geoffrey Knapp, Jack Hackman
February 16, 2018
Existing Customer Just felt like I was not welcomed. When I first arrived I stopped at quick stop and was not greeted. It was two reps sitting at the computer and helpi Just felt like I was not welcomed. When I first arrived I stopped at quick stop and was not greeted. It was two reps sitting at the computer and helping 1 customer. They was trying to sale tires. They did not once greet me and say that they’ll be right with me. 10 min’s passed and still no greet or hello. I walked over to the cashier and she said hello how can I help you. Told her I was here for an appointment where do I go she says the service center. “Finally” Got to the service center, people just looked at me. Didn’t acknowledge my presence, Dave came up and said hello. I said I’m here for an appointment, he said I need to pull my car in. I then explained to him the bad experience and he apologized. I did feel like Dave was uninterested, I tried to explain to him my experience with the car since day 1 and my frustrations. He told me that they will have to keep my car overnight to look at it. No rental cars was available and no options. Dave is nice but it didn’t feel genuine to me. I walked to the cashier and I told her I purchased a warranty on my car who do I talk to. She brought me over to the warranty department or finance. That’s when the experience was much better, the guy that helped me was professional and I felt like a customer. Came back to service to explain to them how my warranty works and all Dave could say is that he can’t submit paperwork for me to be reimbursed for the car if I go elsewhere, until they diagnose the problem. Which is understandable, but I had to be to work soon. I ended up using my mothers vehicle and Dave told me about the survey. After I decided even to use the shuttle bus. Dave came out to check in to ask if the driver can pick another customer up first even though I was closer. I came back to this location because my initial experience when I purchased my car was excellent. But now it’s mediocre, you guys need to be unison in every department when it comes to customer service. The only great experience I had was with the cashier, finance and the mechanic. Great people but everyone else needs to do better. More
by Charlie
Employees Worked With
February 16, 2018
Stopped in for the " Works Service" and great job by all, Had an oil change a tire rotation and Multi-Point Inspection and topped off all fluids. Everything was done as requested and they returned the vehicle Had an oil change a tire rotation and Multi-Point Inspection and topped off all fluids. Everything was done as requested and they returned the vehicle clean. Thank you Jacob Carlson and Matthew Bruzer for the great job. A special Thanks to Tom Glansman as I was having a problem with my SYNC service and Tom took care of the problem while I was in for the service. Thank You for all your help. Larry Mashuga More
by lumash
Employees Worked With
Tom Glansman
February 16, 2018
Prompt, qualified service. Service requested completed in a timely manner. My vehicle had not been washed as the service rep indicated. Given the sloppy road conditions this ti Service requested completed in a timely manner. My vehicle had not been washed as the service rep indicated. Given the sloppy road conditions this time of year I would not consider this a negative, however, it should be addressed if someone had been delegated to do this. More
by myedge014
Employees Worked With
Jack Hackman
February 15, 2018
Great service much better environment and organized then morries Ford. I will be coming to north country from now on rather then morries. My service advisor was Ji much better environment and organized then morries Ford. I will be coming to north country from now on rather then morries. My service advisor was Jim baker I did not see him on list of Service advisor ?? More
by JOHNSMARA
Employees Worked With
Jim baker great work
February 15, 2018
Perfect Took a while for parts to get in but the repairs when parts arrived were fast. Dwain always let me know what was up via text messages and helped with Took a while for parts to get in but the repairs when parts arrived were fast. Dwain always let me know what was up via text messages and helped with my concerns. Everything was done the way I wanted it done. Perfect! More
by robert
Employees Worked With
Dwain Greer
February 14, 2018
The Works Scheduled The Works and all went very well. Under an hour wait in the lounge area which is comfortable and full of amenities including hot beverages, Scheduled The Works and all went very well. Under an hour wait in the lounge area which is comfortable and full of amenities including hot beverages, water, popcorn, wifi, high and low tables as well as lounge chairs. Service advisor was Michaela and she did an excellent job getting us in and out. More
by meinholzsue
Employees Worked With
Michaela
February 14, 2018
Ford Recall Appointment I was greeted by Mr. Christopher and he explained exactly what work was being done on my vehicle and the approximate time it would take. I was shuttl I was greeted by Mr. Christopher and he explained exactly what work was being done on my vehicle and the approximate time it would take. I was shuttled to my home and when the work was completed picked up and returned to the dealership. Mr. Christopher assured me that the work had been completed and my vehicle was as good as new............... Also I would like to mention that the shuttle driver, Mr, Jim Baker, was a treat to ride with. Thank You, Ronald Petersen More
by Ron Petersen
February 13, 2018
Ford Escape 2015 The lady at the desk who checked us in was very friendly and nice. She set us up for text message updates on how our car was coming along. I am not The lady at the desk who checked us in was very friendly and nice. She set us up for text message updates on how our car was coming along. I am not sure of her name. She was very helpful and got us tire quotes and told us about the rebates on tires. More
by tmac
Employees Worked With
Parts person. He was very helpful., Kelly Casper
February 13, 2018
Timely and professional The service individual was courteous, professional and did everything possible to move the process along and answer any questions. She also provided The service individual was courteous, professional and did everything possible to move the process along and answer any questions. She also provided me with available recall information on my truck. More
by michael_l_fischer
Employees Worked With
I am sorry, but I do not remember the name of the service individual., Bradley Arnold
