North Country Ford Lincoln - Service Center

Unorganized North Country Ford's service department is not set up with the customer in mind. We had brakes done a few weeks back and the quick lane performed the North Country Ford's service department is not set up with the customer in mind. We had brakes done a few weeks back and the quick lane performed the service. Shortly after the brakes were done the car was experience odd "brake" issues. The service department had us make a appointment with the quick lane since the brakes were recently done in the part of service. Quick lane checked out the vehicle and after 2.5 hours of looking at it determined it was a separate ABS issue. Which is fine, however they could not diagnose the issue further nor could give us a quote. They had us make an appointment with the service department. Service department could not get us in for a week and a half. Bottom line, as a consumer I am taking my vehicle to North Country Ford, I could care less if it is the quick lane or the service department. At the very least a tech from the service department should have looked at the vehicle and provided us an estimate, instead we have to waste another day bringing in the vehicle for the estimate. As a side note the quick lane folks were very nice, this isn't the fault of the employees, it is the way the departments are set up. More

Everyone was very responsive and excellent service provided! From the moment I drove into North Country Ford, everyone was very attentive and responded very quickly about everything: From checking in; to the co From the moment I drove into North Country Ford, everyone was very attentive and responded very quickly about everything: From checking in; to the courtesy ride provided and updating me on the work done on my vehicle. Highly recommend the team at North Country! Thank you! More

Excellent Service The North Country Ford service team has it together! Friendly and knowledgeable service advisor that kept me up to date throughout the process. I will The North Country Ford service team has it together! Friendly and knowledgeable service advisor that kept me up to date throughout the process. I will absolutely be coming here again for my service needs. More

Service was great I love the new communication that is available at Luther. I was informed on a timely basis when my car was ready to be picked up. The service was fa I love the new communication that is available at Luther. I was informed on a timely basis when my car was ready to be picked up. The service was fast and the service write ensured that I understood the process when I dropped my car off. What a great experience. Thank you, Jack, for taking such great care of me and answering all my questions. More

Bad ball joint never communicated Bought a 2010 Ford Raptor from these guys. I thought one of the tires needed to be balanced because it vibrated while driving. I brought it to them a Bought a 2010 Ford Raptor from these guys. I thought one of the tires needed to be balanced because it vibrated while driving. I brought it to them and they said they couldn't because the tire was too big. They had it in for service twice never once noticed or communicated to me the bad ball joint. When I brought it to Roseville Midway Ford, they quickly noticed the upper passenger all joint was bad. Once I have this replaced and I did it to replace the tires because they were dry rotted, it now goes smoothly down the road. That was a dangerous thing to either not notice or not communicate. Scary. They are very nice, but that's about it. More

Dependable, courteous service For an elderly, single woman with an old car, car trouble can be very stressful. For many years NCF has kept the wheels turning with capable service, For an elderly, single woman with an old car, car trouble can be very stressful. For many years NCF has kept the wheels turning with capable service, honesty, and friendliness. More

AWESOME SERVICE GROUP!! Customer service group was awesome to work with. Service is very important after the sale. We have bought 2 new cars from Luther and would buy again. Customer service group was awesome to work with. Service is very important after the sale. We have bought 2 new cars from Luther and would buy again. More

Tom (service manager) was great a great help ! I brought my vehicle in Tom went on a drive to help me understand what was going on and thankfully it was in warranty and was fixed. I brought my vehicle in Tom went on a drive to help me understand what was going on and thankfully it was in warranty and was fixed. More

Service for recalls Just want to say Jim was terrific with all that needed to be done, North Country Ford Is the only place I bring my car to, Great job guys! Thank You Just want to say Jim was terrific with all that needed to be done, North Country Ford Is the only place I bring my car to, Great job guys! Thank You More