North Country Ford Lincoln - Service Center

Brand new means" lemon" I purchased my brand new car 7 months ago and already there's issues. As I accelerate the car has a hard time changing gears without the car shaking I purchased my brand new car 7 months ago and already there's issues. As I accelerate the car has a hard time changing gears without the car shaking I brought it in to get serviced and I explained to the service person the issues .They had my car for almost 8 hours in which I never received a call, at 7:00pm I finally called them twice just to hear that the mechanic could not find any problems. Four people including my husband experienced the issues while in my car and stated that this is not normal for a car to do this. I'm very disappointed in Ford. I was reluctant to purchase a ford car, but my mother-in-law insisted I buy ford b/c my late father-in-law used to work for ford for 30 yrs. (What huge mistake on my part) My last car I purchased was a used Nissan that was a year old and never had problems like this until it was 10 yrs old. I also have a Mitsubishi SUV and that vehicle is a 2003 and still runs great with no major problems yet to be had. More

Nothing but 5 stars I have been going to North Country Ford for all my vehicle needs (purchase & service) for 13 years, and I wouldn't go anywhere else for a vehicle or s I have been going to North Country Ford for all my vehicle needs (purchase & service) for 13 years, and I wouldn't go anywhere else for a vehicle or service! When you get treated with the respect you deserve why would you choose any other dealership! More

Recall Fix I received a recall letter on my Focus. North Country Ford is where I bought my car so that is where I took it for service. I made an appointment for I received a recall letter on my Focus. North Country Ford is where I bought my car so that is where I took it for service. I made an appointment for service. NCF took my car right away when I arrived and were finished before I expected them to be. The Service Advisor explained what they had done to upgrade my car and answered all of my questions competely. More

Local Ford Owner - bad service experience Had the 10,000 mile service done. Truck leaked oil when I got home. Filter wasn't tight. Had to clean up the garage floor and the undercarriage. Don' Had the 10,000 mile service done. Truck leaked oil when I got home. Filter wasn't tight. Had to clean up the garage floor and the undercarriage. Don't remember the employees name who checked me in so I checked the first name to allow the review to submit. More

First place I think to call We have six Ford Motor Co products and the first sign of a service need I call Brent Johnson at North Country Ford. Service is always fair, prompt, an We have six Ford Motor Co products and the first sign of a service need I call Brent Johnson at North Country Ford. Service is always fair, prompt, and honest. When I want a job done right the first time I automatically think of their service. More

oil change and tire rotarion jacob carlson made sure i was satisfied before i left. he gave me a discount, after i waited 2 1/2 hours for the job to be completed. jacob carlson made sure i was satisfied before i left. he gave me a discount, after i waited 2 1/2 hours for the job to be completed. More

Very Professional Great job communicating work to be performed, Brent was very professional and contacted me when he said he would. Moving forward will recommend this Great job communicating work to be performed, Brent was very professional and contacted me when he said he would. Moving forward will recommend this service center. More

New Tires I came here to get tires only because it was close to my work and I needed to get new tires ASAP. To my surprise the service was excellent and the pri I came here to get tires only because it was close to my work and I needed to get new tires ASAP. To my surprise the service was excellent and the prices were the same as if you have would of went to any discount tire location. I would not normally go to a dealership for service or oil changes. North Country Ford. Is the place to go for all of your needs. Very happy customer. Kelly was very helpful. More

Service On Time, On Budget Brought our 2015 F150 in for "The Works" special. The work was done and vehicle ready ahead of schedule. Even fixed a loose spring on the rear cup hol Brought our 2015 F150 in for "The Works" special. The work was done and vehicle ready ahead of schedule. Even fixed a loose spring on the rear cup holder under warranty! Service personnel were very professional and helpful explaining the work being performed. There's a lot of competition out there for routine maintenance, and this Luther dealership knows how important it is to treat customers with care and respect. Excellent job all around! More

Lack of communication Was told service would take about 1 to 1:30 hours. At about 2 hours I walked to service desk and my truck had been ready for a half hour. Nobody came Was told service would take about 1 to 1:30 hours. At about 2 hours I walked to service desk and my truck had been ready for a half hour. Nobody came to me in the waiting area to let me know. I had gotten a phone message, but my phone was turned off since I was in waiting area. My service guy had left for the night and his replacement evidently thought it was to tough to walk all the way down to the waiting area to let me know. Why did this happen? More