North Country Ford Lincoln - Service Center

Excellent service with a pleasant surprise Had new tires installed on my 5yr old edge. I needed to replace the worn out tires before the snow flies. But I have a busy & unpredictable schedule, Had new tires installed on my 5yr old edge. I needed to replace the worn out tires before the snow flies. But I have a busy & unpredictable schedule, plus leaving the car behind isn't practicle. I had a day open and the folks at Quick Lane were able to take me on the same day I called. In two hours (I was told to expect 1 & 1/2 hrs.) it was done PLUS I got a $70 rebate from Michelin & a $100 Luther Service Card, I got four great michelin tires INSTALLED for less than $200 each. I think that's a bargain and the staff was more than helpful in answering any questions I had. More

David Christapher was courteous and friendly We purchesed the Focus in April of 2015,we had to bring it in for cluch issues.It been an ongoing problem.The service representlive David Chirstopher We purchesed the Focus in April of 2015,we had to bring it in for cluch issues.It been an ongoing problem.The service representlive David Chirstopher was very helpful and frie. ndly.You have a very good and friendly service department,Would recommend it to anyone.5 stars for you. Thank for your excellent experience. Ron Barbeau More

Service Like a spa treatment for my car. Oil changed, checked over, cleaned up and sent home renewed for another 5000 miles. All very pleasant and relaxing. Like a spa treatment for my car. Oil changed, checked over, cleaned up and sent home renewed for another 5000 miles. All very pleasant and relaxing. More

Another positive service visit Quality work done quickly. All questions answered immediately. They took the time to show me options for tires in the future as well as an estimate Quality work done quickly. All questions answered immediately. They took the time to show me options for tires in the future as well as an estimate on brake work. Very professional staff. I have purchased two cars from North Country Ford and have had all service work for both cars done there. Fair prices, great service, professional staff. What more can you ask for? More

took my F150 in for an oil change & power steering flush . Service was taken care of while I waited. Service was completed in a shorter time than promised and it cost me less than I expected. Very satisfied! . Service was taken care of while I waited. Service was completed in a shorter time than promised and it cost me less than I expected. Very satisfied! More

great service– very helpful I bring in my car– they greet me with a friendly smile and take care of appointment right away. When the service is complete they wash my car and ret I bring in my car– they greet me with a friendly smile and take care of appointment right away. When the service is complete they wash my car and return it to me clean and fixed. More

Great and Timely Service I filled out the on-line service request for my 2005 F-150 Super Crew. The process was quick and easy. Once the vehicle was dropped off Jack Hackman k I filled out the on-line service request for my 2005 F-150 Super Crew. The process was quick and easy. Once the vehicle was dropped off Jack Hackman kept me informed of the diagnosis and progress of the vehicle. He also quoted me the estimate of the repairs. He informed me that they would have to get parts in and what the time frame would be for completion. Jack kept me up to date on the repairs and once completed the invoice was less than the estimate. I own 3 Ford family products and North Country Ford does all of my service work. I find them to be honest, fair and responsive to my needs. They will continue to get my business. More

Late Getting Car Back/Lack of Customer Service I brought my car in due to noises that it was making when I was breaking, noises in the dash from the heating/cooling system (possible the computer) a I brought my car in due to noises that it was making when I was breaking, noises in the dash from the heating/cooling system (possible the computer) and a wheel balance on Tuesday night to pick up a loaner for a Wednesday morning appointment. Jim called late on Wednesday to let me know that he wouldn't be able to get my car in (which is fine as I had a loaner). I had to call and follow up on whether my car was ready on Thursday, before I left work to go home. I was told that the paperwork wasn't completed, but that someone would ask Jim to do so. When I arrived and was presented the bill it had charges on it for the tech to look at the brakes. Really? The tires were coming off for balancing, but I still had to be charged for the labor for him to check on the brakes. I was also told that I would need an alignment (something that would've been nice to be told before I was there to pick up my car so that I could get it done) as my tires were cupping. No information about how bad the tires were. I did talk to Roy who was helpful and he did answer some of my questions. As to why a car with 24,000 miles on it would have cupping he wasn't able to answer other than the MN roads can cause it. He was surprised that I wasn't offered an alignment from the dealership (glad I wasn't the only one). The lack of a phone call this past week has upset me as I feel like I was an inconvenience. It also makes me wonder if buying a different car from your dealership truly was the wisest decision I have ever made as the customer service wasn't too great then (thought we had worked it all out, but guess not). I'm hoping that should there be a next time that I need to use the services that customer service will be better. It doesn't seem right to give the score for customer service as it makes it look bad for Roy. Roy was wonderful and did what he could to calm me down; it was Jim that didn't call me about my car. More

Great Service We brought in our Ford Edge for service. We always receive excellent service work and communication with the service department. They are a pleasure We brought in our Ford Edge for service. We always receive excellent service work and communication with the service department. They are a pleasure to work with. More

Premium Extended Warranty doesn't mean much I purchased the premium extended warranty with my 2013 F150. Last week I went in and told them that the trim on my window door is coming off and the w I purchased the premium extended warranty with my 2013 F150. Last week I went in and told them that the trim on my window door is coming off and the window make noise when I roll it up. I told them I think it was the rubber track getting dry and might need replacing. After leaving my truck there for the day I thought I would get it back fixed. Instead they called me and said that the window trim and the rubber track needs to be replaced and that is not covered under warranty. The cost would be almost $1,000. I don't remember them telling me that when they sold the package to me. Oh, well what's worse is that they charged me $70.00 for telling me what I told them was wrong is not covered by warranty. They could have told me that when I told them what was wrong in the first place. Then I wouldn't have wasted a day on it. More