North Country Ford Lincoln - Service Center

Great communication with service managers Thanks for the shuttle home. Great communication with service managers. When you spend almost $700 you would think a free oil change coupon would have Thanks for the shuttle home. Great communication with service managers. When you spend almost $700 you would think a free oil change coupon would have been nice. More

Warranty claim turns positive experience. I spoke with the service mgr.at North Country Ford and agreed that a trim piece would be covered under warranty but first needed to speak to Ford rep. I spoke with the service mgr.at North Country Ford and agreed that a trim piece would be covered under warranty but first needed to speak to Ford rep. to confirm. I followed up after a few days with a phone call to get the final decision and asked to speak to service mgr. 3 different times over a 4 day waiting period and everyone that answered just said that they would forward the message to him. He never called back, I called a 4th time and reach someone special, Sorry I don't have his name but he wanted to know what my concerns are and agreed to continue my effort in place of the service mgr. as he scheduled an appointment with me and got it done. This 4th person saved your reputation with me and I will be careful about scheduling another appointment with service if I see or hear of that kind of treatment again. More

Thorough and took care of issue another Ford dealer didn't I had an issue with a main seal leak under warranty. One Ford dealer I went to for convenience didn't mention it. A friend of mine happen to notice it I had an issue with a main seal leak under warranty. One Ford dealer I went to for convenience didn't mention it. A friend of mine happen to notice it when helping me with my car one day. I took it back to CR north country where I purchased the vehicle, because they clearly tend customers. They assessed the issue and remedied fix under the warranty. Service was thorough and the staff was polite and helpful. I trust the issue is resolved and if it becomes a concern in the future since it was a major fix (2 days) they will stand behind their work and make it right. More

My service person was knowledgeable & professional Mike was professional & answered all of my questions. He appeared to know what he was talking about & was very friendly, the service was timely, and Mike was professional & answered all of my questions. He appeared to know what he was talking about & was very friendly, the service was timely, and the waiting room was really nice. More

Fast efficient service Appreciated easy scheduling for my oil change and tire rotation. Friendly employees. Kelly very attentive. Comfortable waiting area. I relaxed, si Appreciated easy scheduling for my oil change and tire rotation. Friendly employees. Kelly very attentive. Comfortable waiting area. I relaxed, sipping coffee and watched tv. Fast service. More

Regular Maintenance Every visit is great. Was in, again, for normal oil change, etc. Work was done efficiently, people were friendly, truck was done when they said it wou Every visit is great. Was in, again, for normal oil change, etc. Work was done efficiently, people were friendly, truck was done when they said it would be and it was even washed. More

Frustrating and late Brought my Ford in for warranty work. I asked if the warranty would turn off the service engine soon light. They said maybe. If it doesn't turn it off Brought my Ford in for warranty work. I asked if the warranty would turn off the service engine soon light. They said maybe. If it doesn't turn it off they wanted $140 just to diagnose the light. $140 just to hook it up to a computer! I said no way. I told them I needed the car back at noon. They said no problem. The Appt. was at 7:45. I got there at noon and waited until 3:30. How can it possibly take 8 hours to fix a warranty item? I wasted over 3 hours waiting for them! Ridiculous. I will never go back or ever recommend them. More

Top Notch Service Tom (Service Manager) and all of the service staff do an excellent job. It is obvious that customer satisfaction is important to them. Go above and Tom (Service Manager) and all of the service staff do an excellent job. It is obvious that customer satisfaction is important to them. Go above and beyond to ensure you leave with a good experience. More

excellent servicce jacob said i would be out by 1 pm for the service i received. they beat the time by 10 minutes.. everyone was very friendly. jacob said i would be out by 1 pm for the service i received. they beat the time by 10 minutes.. everyone was very friendly. More

Bad customer service Tried to bring my mustang in for a recall issue and get the oil changed at the same time.Wow what a pain. It took me all day to set something up aft Tried to bring my mustang in for a recall issue and get the oil changed at the same time.Wow what a pain. It took me all day to set something up after finally talking to an advisor. Even then I brought it in on the day I was told an they had no appointment set up. I talked to three different people and they still couldn't get it done! Why was it so hard ?! Seemed like a simple request to me. More