North Country Ford Lincoln - Service Center
Coon Rapids, MN
1,256 Reviews of North Country Ford Lincoln - Service Center
Customer service I am writing this more as a suggestion than because I was upset. I brought my car in for a scheduled oil change and have always had excellent service I am writing this more as a suggestion than because I was upset. I brought my car in for a scheduled oil change and have always had excellent service at North Country. Today i stood for 3-5 minutes feeling invisible while the check in people were deep in discussion. My initial reaction was they must have been discussing business. I stayed back from the counter. No one looked up at me or addressed me In any manner such as 'One moment please' which is all it would have taken to turn this into a positive experience. At some point I realized that they were discussing their lunch orders ('So you want guacamole but not mustard or lettuce?'). They continued until they were finished and still seemed to not notice me despite no one else being present but thE three of us In this narrow space. Whereas this wasn't an unforgivable error, it is not consistent with the service I have had in the past and feeling invisible is a feeling some people might become angry over. I think my tone may have indicated that I was slightly annoyed but the check in clerk did nothing to alleviate this and was less than the usual friendly and smiley when I was finally helped. No apologies were made which would have again, turned it into a positive for me. Just basic customer service skills were missing in this visit. The actual service on my car was done in a timely manner and the check out went smoothly which was done by a different person. More
Oil change. I had great service in a very efficient manner and everyone at North Country Ford were very polite! I'd highly recommend this dealership to anyone. I had great service in a very efficient manner and everyone at North Country Ford were very polite! I'd highly recommend this dealership to anyone. More
Great, fast and friendly service Recently had to drop off our explorer and had great service. The shuttle drove my husband home after dropping off our vehicle and this was a huge help Recently had to drop off our explorer and had great service. The shuttle drove my husband home after dropping off our vehicle and this was a huge help to our family. We also had a quick repair with no appointment. We are always pleasantly surprised with this dealers efficiently and kindness. They go the extra mile More
Safety Recall I had an Appointment to have the air bag recall Repaired. Car was taken right in & work was completed much faster then promised. Always have left the I had an Appointment to have the air bag recall Repaired. Car was taken right in & work was completed much faster then promised. Always have left the Dealership Very Satisfied & Happy. THANKS !!!! More
Hassle free service Quick service and excellent customer service. Brought my vehicle in to have license plates put on. Also offered to wash my vehicle and everything was Quick service and excellent customer service. Brought my vehicle in to have license plates put on. Also offered to wash my vehicle and everything was done in a very timely manner. I have had other services done in the past without issues. More
Dave Christopher I like have Dave Christopher as a service advisor... he is so kind and helpful.. he never rushes you or tells you to wait.. He is my favorite of all o I like have Dave Christopher as a service advisor... he is so kind and helpful.. he never rushes you or tells you to wait.. He is my favorite of all of the advisors... Great person... great personality More
I have always like the prompt service I receive. I had a oil change Friday morning and the service personal made sure may car was done promptly so my wife could get to work I had a oil change Friday morning and the service personal made sure may car was done promptly so my wife could get to work More
Service I don't know you did the car wash after the service, but I am very impressed. There was not a single water spot on my car....Very nice...thank you! I don't know you did the car wash after the service, but I am very impressed. There was not a single water spot on my car....Very nice...thank you! More
Normal service appointment As always, North Country Ford took excellent care of my truck. I was in and out in less time than even they estimated (45 minutes) for an oil and fil As always, North Country Ford took excellent care of my truck. I was in and out in less time than even they estimated (45 minutes) for an oil and filter change, tire rotation, and checking brakes, fluid levels, belts and filters. I have always had great service from this dealership since I started coming here in 2011. Ken More
awesome I was impressed the moment I got there when I talked to Chris Schulze in service. She was awesome as was Chis the service tech I talked too. Everyone I was impressed the moment I got there when I talked to Chris Schulze in service. She was awesome as was Chis the service tech I talked too. Everyone I talked to was great. Brandi delivery coordinator, Jack service advisor, Jeff sales & leasing, Nick parts department. They are all knowledgeable, friendly, upbeat, energetic and paid attention to what I needed and got it done. I have NEVER been in a dealership like North Country. With great turn around time and price I was truly impressed. I will be back and have already told several other people of my experience. Even the building and shop are bright, modern and clean. I give it all a 5 star. More