North Country Ford Lincoln - Service Center

Recalls Sadly my Ford Fusion had 3 recalls, I was given a free rental and work was done quickly. Great communication through entire process. The individual I Sadly my Ford Fusion had 3 recalls, I was given a free rental and work was done quickly. Great communication through entire process. The individual I spoke with, when I made my appointment, actually checked and found the 3rd recall. I was only aware of 2. I believe this saved me a separate trip for that 3rd. recall. Great work on his part! More

Saftey Recall Service Excellent service experience from start to finish - they made me feel like I was the only customer that they had. Service was started on time, finishe Excellent service experience from start to finish - they made me feel like I was the only customer that they had. Service was started on time, finished early, and well done! More

oil change Over professional and helpful. Didn't do any work that was not needed. Very courteous. Super helpful will definitely be back if or when any work ne Over professional and helpful. Didn't do any work that was not needed. Very courteous. Super helpful will definitely be back if or when any work needs to be done. More

Safety Recall I had an Appointment to have the air bag recall Repaired. Car was taken right in & work was completed much faster then promised. Always have left the I had an Appointment to have the air bag recall Repaired. Car was taken right in & work was completed much faster then promised. Always have left the Dealership Very Satisfied & Happy. THANKS !!!! More

Peace of mind Great job! I had my truck serviced at Hudson Ford twice and both times had to make a return trip to have something corrected.....that's not right Great job! I had my truck serviced at Hudson Ford twice and both times had to make a return trip to have something corrected.....that's not right! Now I remember the reason that I drive all the way from Stillwater to North Country Ford for service, I bought the truck from them and that was a good experience. However and most importantly North Country Ford continues to provide a good experience long after they sell you the vehicle! More

Is it possible to get better service? I have a 2014 Escape and have had the routine service at every 5K miles - which has been completed thoroughly and on time - every time - I usually wai I have a 2014 Escape and have had the routine service at every 5K miles - which has been completed thoroughly and on time - every time - I usually wait so it's nice to know how long I will be waiting. I have had some minor issues with my Escape and they have been addressed completely. I am not sure how your service could be improved. Every one is friendly and obviously well trained and competent. Dave Christopher went through my minor problems in great detail when I checked in and when the vehicle service was completed he discussed the resolution of each problem in detail. He was excellent. More

Customer service I am writing this more as a suggestion than because I was upset. I brought my car in for a scheduled oil change and have always had excellent service I am writing this more as a suggestion than because I was upset. I brought my car in for a scheduled oil change and have always had excellent service at North Country. Today i stood for 3-5 minutes feeling invisible while the check in people were deep in discussion. My initial reaction was they must have been discussing business. I stayed back from the counter. No one looked up at me or addressed me In any manner such as 'One moment please' which is all it would have taken to turn this into a positive experience. At some point I realized that they were discussing their lunch orders ('So you want guacamole but not mustard or lettuce?'). They continued until they were finished and still seemed to not notice me despite no one else being present but thE three of us In this narrow space. Whereas this wasn't an unforgivable error, it is not consistent with the service I have had in the past and feeling invisible is a feeling some people might become angry over. I think my tone may have indicated that I was slightly annoyed but the check in clerk did nothing to alleviate this and was less than the usual friendly and smiley when I was finally helped. No apologies were made which would have again, turned it into a positive for me. Just basic customer service skills were missing in this visit. The actual service on my car was done in a timely manner and the check out went smoothly which was done by a different person. More

Oil change. I had great service in a very efficient manner and everyone at North Country Ford were very polite! I'd highly recommend this dealership to anyone. I had great service in a very efficient manner and everyone at North Country Ford were very polite! I'd highly recommend this dealership to anyone. More

Dave Christopher I like have Dave Christopher as a service advisor... he is so kind and helpful.. he never rushes you or tells you to wait.. He is my favorite of all o I like have Dave Christopher as a service advisor... he is so kind and helpful.. he never rushes you or tells you to wait.. He is my favorite of all of the advisors... Great person... great personality More

Great, fast and friendly service Recently had to drop off our explorer and had great service. The shuttle drove my husband home after dropping off our vehicle and this was a huge help Recently had to drop off our explorer and had great service. The shuttle drove my husband home after dropping off our vehicle and this was a huge help to our family. We also had a quick repair with no appointment. We are always pleasantly surprised with this dealers efficiently and kindness. They go the extra mile More