North Country Ford Lincoln - Service Center

Spark plug n poor processes I brought my truck in - ford has a notice that was sent to all truck owner - mine is a 2006. The dealership new that the spark plugs break easily - y I brought my truck in - ford has a notice that was sent to all truck owner - mine is a 2006. The dealership new that the spark plugs break easily - yet they did no prep work to assist them in removing - what I mean is they got my truck on Saturday - before noon n didn't soak them at all - n they didn't start working on it til Monday after 2- really- guess what 6 of the 8 broke . That is $30. Times 6- so they made a $180 from not having the brains to soak the plugs - geezz !! Will NEVER go back - I love my fords but this left a bad taste in my mouth - my next truck will not b a ford. More

Frustrating experience & poor communication My Ford Mustang was towed to North Country Ford because of an ignition key cylinder problem on a Sunday afternoon. I called right away Monday morning My Ford Mustang was towed to North Country Ford because of an ignition key cylinder problem on a Sunday afternoon. I called right away Monday morning and was on hold for 27 minutes before I hung up. I tried again an hour later and this time left a message since no one answered the phone again. I did get a call back 3 hours later and a message that i would get a call when they knew more. I called multiple times and waited on hold for over 20 min each time. I really don't think the phone is ever answered, you always have to leave a message and hope you hear back. My car sat untouched for 4 days and it may have been longer had I not called for status. The actual repair was done in a timely manner, but the lack of communication from the service department was extremely frustrating and I will not be back...ever. More

Recent Service North Country has always done a great job any time my vehicle has been in for service. The most recent service took less time than I thought it would. North Country has always done a great job any time my vehicle has been in for service. The most recent service took less time than I thought it would. Super Job!! More

Always a pleasure! Dave from the service desk is wonderful! He explains everything in detail and makes sure you understand everything and are happy with your service be Dave from the service desk is wonderful! He explains everything in detail and makes sure you understand everything and are happy with your service before leaving! Tony from Quicklane is ALWAYS a pleasure! He remembers me every time I'm in for an oil change. He is exactly the definition of great customer service! More

very good Got my oil change, And locking lug nut's. Service was good. The only problem getting the part's. I bought my Mustang in June, And it took this long to Got my oil change, And locking lug nut's. Service was good. The only problem getting the part's. I bought my Mustang in June, And it took this long to get them. And the door lock cap was the wrong one. But my salesman Greg Veum is the best. I have bought 2 cars from him, And my daughter and friend also in the last year. I will always send people to Greg. More

Excellent Customer Service I had my 2006 Explorer in for routine maintenance today. Tony from Quiklane handled everything. He does an excellent job throughout the entire proces I had my 2006 Explorer in for routine maintenance today. Tony from Quiklane handled everything. He does an excellent job throughout the entire process, from check-in to check-out. It's why I don't go anywhere else with my Ford vehicles. More

Pleasant staff; poor communication This was the second service visit I've had with this Luther location and both have been disappointing. The first was a Quick Lane oil change that took This was the second service visit I've had with this Luther location and both have been disappointing. The first was a Quick Lane oil change that took nearly 2 hours. They did comp the oil change, but it was clear there was confusion behind the scenes. The second was another oil change and tire rotation. I'm still not certain the tires were rotated and balanced. More problematic is that I had two problems I asked them to diagnose, and was charged $139 for each - two separate issues, two separate diagnostic fees, they told me. I was called and given an estimate for repairs ($1,700), and told the parts would take about 3 days to arrive. I told the tech to do just the oil change this time, and I would schedule a time for the following week for one of the repairs, and next month for the second. When I picked up the truck, they had completed the first repair with an additional $800 bill I wasn't prepared for. More

Dave was very nice, and helpful. Dave at the service desk was awesome:) There was a problem with my hitch light (broke in car wash) Dave is going to reimburse me. Dave at the service desk was awesome:) There was a problem with my hitch light (broke in car wash) Dave is going to reimburse me. More

Kelly does a great job!! Given the challenge of getting my F-150 done (Works package) by noon, Kelly always does a really great job. She's right on it if something needs atte Given the challenge of getting my F-150 done (Works package) by noon, Kelly always does a really great job. She's right on it if something needs attention. I don't need to worry if she's handling it!! Jim Haubrick Maple Grove, MN More

Great service as usual, we have bought are cars here since they opened this location. I know they are honest people!!!!! Also washed my car. as usual, we have bought are cars here since they opened this location. I know they are honest people!!!!! Also washed my car. More