North Country Ford Lincoln - Service Center

Quick Service! I scheduled an annual maintenance oil change with the full 30,000 tune up. On the phone they had told me it would take a little over an hour and I sai I scheduled an annual maintenance oil change with the full 30,000 tune up. On the phone they had told me it would take a little over an hour and I said I would wait. I arrived at the scheduled time, but also asked if they could complete tire rotation. ( I didn't realize it was part of the tune-up.) Either way-they were done in less than an hour, everything was done, AND they realized I had a QuickLane free oil change. SCORE! Thanks much! More

Service Jack Hackman : I could see he was very busy but he took care of me in a very professionable and courteous way. He kept me abreast of what was happen Jack Hackman : I could see he was very busy but he took care of me in a very professionable and courteous way. He kept me abreast of what was happening and explained to me what was done. I would ask for him the next time I need service. Thanks, North Country Ford Kenneth Lowell Parrish More

Awesome customer service This is my second vehicle that I purchased from North Country Ford Lincoln. Geoffrey Knapp made the whole process easy. I will definitely make my nex This is my second vehicle that I purchased from North Country Ford Lincoln. Geoffrey Knapp made the whole process easy. I will definitely make my next vehicle purchase from North Country Ford Lincoln. More

Great Service With A Smile! I had to bring my vehicle in for a couple of recalls, and the 2 people who helped me were fantastic! Both were friendly and helpful and answered all o I had to bring my vehicle in for a couple of recalls, and the 2 people who helped me were fantastic! Both were friendly and helpful and answered all of my questions. I would certainly recommend this dealership! More

Phone Call to Schedule Service After getting several notices to write I review, I decided I should. I am writing just to make the dealership aware of flaws in policy/customer servi After getting several notices to write I review, I decided I should. I am writing just to make the dealership aware of flaws in policy/customer service on the service side of their business. I called the dealership after my car had 4 warranty repairs on coils in my engine shorting out, causing my car to immediately shut down in the middle of the road. I called and was told I would not get an appointment for 2 weeks. I explained that I didn't feel safe in my car and was told I should be able to work out getting my car checked with him. He said we are really busy and unless there is a light on now I will have to pay for diagnostics to be done on my car. I said this doesn't make sense that I have to put myself in danger and wait for the light to come back on because that is when my car shuts down. He insisted that this was policy and I reluctantly scheduled my appointment for 2 weeks. I said I would need a loaner at the time of service and he said that he didn't have a fleet of loaner vehicles and could not promise me a vehicle. (A loaner is part of the original warranty when you get service done.) I said well I guess we will see at the time of service. No apology or concern for my safety was ever expressed. I went out on a limb and just drove to a dealer close to me and had an entirely different experience. I had not appointment and they took my car right away apologizing and commented on how calm I was given what was happening. They gave me a loaner without me asking and kept my car for a week explaining they fixed it, but wanted to test drive it throughout the week to make certain. I did not have to pay for this service. They also called me 2 days after I picked up my car to ask me how I was doing. That is customer service! I hope this review helps future customers get better service. More

Tire rotation Made an appointment by phone. Its more personal than e-mail and easier to do. Time was set up and it only took about 20 minutes and I was done. Very g Made an appointment by phone. Its more personal than e-mail and easier to do. Time was set up and it only took about 20 minutes and I was done. Very good service. More

Driver's seat repair The color in the leather of the driver's seat was rubbing off so I brought it in to North Country. Dave took pictures and sent them to Ford and recom The color in the leather of the driver's seat was rubbing off so I brought it in to North Country. Dave took pictures and sent them to Ford and recommended replacement of the leather. I did not think Ford would agree to that but Dave wrote the appeal up in such a way that they agreed to replace the worn seat cover. This was done in a timely fashion - from the time I brought it until the new seats covers arrived and they were installed was less than two weeks. Dave worked with me in a professional manner. I have been a customer of North Country Ford for a long time and I am completely satisfied with their service and their commitment to customer satisfaction. Thanks Dave for resolving this issue for me. More

North Country Ford Review North Country Ford made my experience stress less when I work 50 hours a week. The people there all were very nice and helpful and I would not hesita North Country Ford made my experience stress less when I work 50 hours a week. The people there all were very nice and helpful and I would not hesitate buying a car from them in the future. Thank You Christina Wicken More

They Fit Me In When My Car Broke Down My rear brake pads/rotors went out quickly without much warning. I called North Country and they told me they were booked the next day but would try My rear brake pads/rotors went out quickly without much warning. I called North Country and they told me they were booked the next day but would try and fit me in. By about noon I had a call with the diagnosis and cost and picked the car up a couple hours later. Excellent service removed my stress so I could be up and running again quickly. I would strongly recommend their Service Department. More

Quality/Expediency/Friendly I was pleasantly surprised during my first visit with the engaging staff, professionalism, and thoroughness of the analysis. NC has employed and devel I was pleasantly surprised during my first visit with the engaging staff, professionalism, and thoroughness of the analysis. NC has employed and developed and excellent staff. More