North Country Ford Lincoln - Service Center

Pleasant Service Experience ! I made a service appointment over the phone four days in advance for throttle control (wrench light came on), and for a Customer Satisfaction Pro I made a service appointment over the phone four days in advance for throttle control (wrench light came on), and for a Customer Satisfaction Program #14M03. I arrived at the dealership about an hour early and talked with another service representative who helped correct the work order that was previously written up. I mentioned that the car never did stall. I could only get 20 mph out of it to limp home, and that the rear lights were not out, but did not illuminate the same. Both were taken care of under Ford Programs. The third item discussed was whether or not to change the transmission fluid at 84,ooo miles or hold off until the 100,000 fluid specks time to change. After much discussion about fluid color, the difference between todays fluids and fluids of the past, I opted to change the fluid at this time. All was completed in the day and I was very pleased with ALL the employees I came in contact with. I had an overall great experience at this dealership with this service appointment. Satisfied Customer More

The work was done well, but the communication... meh I brought my 2013 fusion hybrid in for service this past week because the check engine light was on. When the light turned on, I immediately called No I brought my 2013 fusion hybrid in for service this past week because the check engine light was on. When the light turned on, I immediately called North Country and was able to set up an appointment for the following morning. I dropped off my car that evening, for them to work on in the morning. I expected that after the trouble code was checked, that I would be contacted and informed of what the issue was. Instead, 4 hours after my appointment time, I had to call them and they told me that the repairs were almost done and that I would be contacted shortly with a breakdown of the repairs. 5 hours later I FINALLY got a call telling me that my car was ready to be picked up. The repairs were done well, everything was under warranty so there was no charge, and the service I got at the dealership was great. But when I drop of my car to have a trouble light checked, and did not authorize any particular repair (which admittedly I would have authorized if they called me), I expect some sort of communication other than a call 9 hours later telling me that it is done. More

GREAT SERVICE I went in for my normal oil change and tire rotation. The service went exactly as scheduled and was done on time. Tony Napoli did a great job of k I went in for my normal oil change and tire rotation. The service went exactly as scheduled and was done on time. Tony Napoli did a great job of keeping me updated and Kelly Casper had everything waiting for me when my appointment was done. Excellent service all around. More

Service/warranty Wiper fluid pump was not working and Dave is a very pleasant to deal with and very satisfied.I wish I talked to him day before. Wiper fluid pump was not working and Dave is a very pleasant to deal with and very satisfied.I wish I talked to him day before. More

Not impressed with unfriendly and slow service. Dave that checked me in was not helpful and even rude right away. He didn't have time to listen to my concerns but just hurried me through so he could Dave that checked me in was not helpful and even rude right away. He didn't have time to listen to my concerns but just hurried me through so he could sit down and chat with a regular that came in after me. I dropped my truck at north country in the evening and they were going to look at it the next morning. Come 3:00 the next day I had to call them to find out they hadn't touched it yet. The second day they called and said they had to order parts so it would be another day yet. To top it off they gave me a 30 pt. Inspection sheet they did that was blank, did they actually do it? More

Engine Light On Dave gives excellent customer service. I took my car in for service because the engine light came on. I had an extended warranty for up to 75,000 mi Dave gives excellent customer service. I took my car in for service because the engine light came on. I had an extended warranty for up to 75,000 miles. My mileage was at 74,700. They took care of me right away, even though I didn't have an appointment because the engine light just popped on that morning! It saved me almost $600 because if I would have had to wait a few days to get in, the mileage would have gone over the 75,000 and the warranty would not have been good anymore. Thanks Dave for taking care of my car right away!! More

Perfect Execution North Country Ford is where it is at. You are treated amazing, the staff is helpful, they listen, they explain everything, and it is just enjoyable! North Country Ford is where it is at. You are treated amazing, the staff is helpful, they listen, they explain everything, and it is just enjoyable! I will never hesitate to bring my vehicles there. Top notch. More

20K mile service I had a scheduled appointment. I was greeted by 2 people just after driving in. The service I had scheduled was explained to me by Kelly Casper. She w I had a scheduled appointment. I was greeted by 2 people just after driving in. The service I had scheduled was explained to me by Kelly Casper. She was very informative, polite, and pleasant. She genuinely cares about her customers & she remembers your name and who you are. I would rate the service as "excellent" because my visit was very timely, very professional, and I felt that everyone cared not only about my vehicle, but they also cared about me! More

Oil change and tire rotation 45,000 miles Excellent services in a minimum amount of time. William Commers, service person, who greeted and got me when it was done is very good! Recommend this Excellent services in a minimum amount of time. William Commers, service person, who greeted and got me when it was done is very good! Recommend this to all. More

Third oil change, went smooth as expected. Set up the appointment online, Kelly greeted me as I entered the Quick lube area. She had me out the door in 40 minutes with a washed truck and fresh Set up the appointment online, Kelly greeted me as I entered the Quick lube area. She had me out the door in 40 minutes with a washed truck and fresh oil change, More