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North Country Ford Lincoln - Service Center
Coon Rapids, MN
1,261 Reviews
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1,261 Reviews of North Country Ford Lincoln - Service Center
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February 27, 2015
Alignment done improperly I brought my 2003 Windstar in for an oil change on Feb 10. I was told that they found several other items requiring attention and I asked what would I brought my 2003 Windstar in for an oil change on Feb 10. I was told that they found several other items requiring attention and I asked what would the additional time required to take care of the items. I was told it would be about an hour. I said to go ahead. However the vehicle was not ready for a lot longer. The total time I waited at your dealership was 5 hours. I only mention this because I had left my wife at home since I thought it would be a short visit. She has Alzheimer's and i have been advised not to leave her home alone, but since she was sleeping when I left home, I thought it would be okay. In fairness, when after a few hours I inquired about how much longer it would be, I was offered a ride home but I declined because I figured that a round trip home and back would be about the same time spent as it would take to complete the repairs. (My wife was fine when I got home.) Now to the main part of my complaint. One of the items added to the list of suggested repairs was replacement of a tie rod end; another was the flushing of the steering "box." These things logically required an alignment of the steering. Shortly after I left your dealership, I noticed that the steering wheel's preferred position was slightly to the left. I also noted that I had to move the steering wheel back to the "normal" position to go straight down the road. Finally I realized that, especially at low speeds, the steering wheel would slightly shake back and forth. I have not had time to have it corrected but I did return the vehicle to your shop on Saturday, Feb 14 (I know that is a bad day) to register my complaint and I talked to Will and he told me they could not do anything about it then (which I already knew) and that I needed to talk to Brandon but he was not there. I am not upset with my treatment but I would like to somehow make arrangements for you to readjust the alignment at a time agreeable to both of us. Thank you for reading this long message and I hope to hear from you for a solution to my problem. Don Elias More
by ddonelias
Employees Worked With
Will Commers, Brandon Anderson, Kelly Casper
February 27, 2015
Amazing service I had amazing service! I would recommend them! They were fast but also made sure the work was good. They were friendly and also asked if I needed anyt I had amazing service! I would recommend them! They were fast but also made sure the work was good. They were friendly and also asked if I needed anything More
by sarahhopebintner
Employees Worked With
Brandon Anderson
February 26, 2015
Great place Impressed with the overall services of the dealership. They are so welcoming and always leave me fulfilled and satisfied. My car runs like a brand new Impressed with the overall services of the dealership. They are so welcoming and always leave me fulfilled and satisfied. My car runs like a brand new car. More
by Mimie
Employees Worked With
Brent Johnson
February 26, 2015
oil change and maintainence Great place to have service done. We have been customers from the beginning of North Country Ford. We were originally customers of Art Goebel Ford, bu Great place to have service done. We have been customers from the beginning of North Country Ford. We were originally customers of Art Goebel Ford, but did NOT like COURTESY FORD. Once North Country opened we came back and have been there since. Our entire family buys cars there as well as numerous friends. We just love the dealership. More
by Pamela56
Employees Worked With
Kelly Casper
February 26, 2015
New Ride - 2015 Escape My new 2015 Escape is amazing. It drives like a dream and is extremely comfortable. Although I didn't get my dream Escape with all the bells and whist My new 2015 Escape is amazing. It drives like a dream and is extremely comfortable. Although I didn't get my dream Escape with all the bells and whistles; you know the heated seats, chrome tires, sun roof, etc. it is a dream car for all the important reasons. I highly recommend this vehicle to anyone wanting SUV. More
by CherU911
Employees Worked With
Andy in Finance and Thad Jensen., Mark DeMars
February 12, 2015
60k mile service and Engine repair This was my first time going to this dealership. They were so helpful and considerate. Brent kept me informed and let me know within 25 minutes of wai This was my first time going to this dealership. They were so helpful and considerate. Brent kept me informed and let me know within 25 minutes of waiting what the diagnosis was for my car. He then notified me of the time expected that it was going to take to get it fixed. They were able to fix my car and have it ready near the time that it was expected. The mechanic Steve spoke to me after it was all fixed. Very informative and very friendly. I will be going back to them for my future needs for my vehicle. More
by tessa
Employees Worked With
Steve worked on my car, Brent Johnson
February 12, 2015
Excellent and friendly service There was an issue with my Ford Edge and the driver door locking. I stopped in on Thursday, February 5th and explained the issue. An appt was schedu There was an issue with my Ford Edge and the driver door locking. I stopped in on Thursday, February 5th and explained the issue. An appt was scheduled for the following Monday, February 9th and the issue was resolved. The Service Advisor Dave, took all the information and asked if there was any other issues I had to resolve as long as I was already in there. He was very friendly and the service was excellent. My husband loves that I have no problem dealing with any issues that arise with my Ford Edge and it is all because of the people I deal with at North Country Ford. More
by rrlarson
Employees Worked With
February 08, 2015
service I brought my edge in for a oil change without a appointment on a Saturday the service was fast and friendly I didn't even have to wait a long time for I brought my edge in for a oil change without a appointment on a Saturday the service was fast and friendly I didn't even have to wait a long time for my vehicle to get in the shop. It only took about 45 minutes to change the oil and wash it to. More
by SMRoss1977
Employees Worked With
Tom in service, Tom Glansman
February 04, 2015
very friendly and considerate . was very pleased with my entire visit. the entire cost was great. my brother bought the same tires and spent more at tires plus. i have always liked was very pleased with my entire visit. the entire cost was great. my brother bought the same tires and spent more at tires plus. i have always liked to go to dealership. More
by marlene
Employees Worked With
Kelly Casper
January 30, 2015
Oil change and phone Went into the dealer on Jan 29th for our 10:00 apt and got right in. Was a friendly experience since I have never dealt with Ford before. They couldn Went into the dealer on Jan 29th for our 10:00 apt and got right in. Was a friendly experience since I have never dealt with Ford before. They couldn't get the phone sync fixed so will be taking that back on Monday . Will Commers was our man to go to what a pleasant guy. More
by mechelsirma
Employees Worked With
Will Commers, Will Commers
