North Country Ford Lincoln - Service Center

Oil change for first timer As a first time vehicle owner, I am still figuring out all the necessary ins and outs of taking care of my car. When I went in for my first oil change As a first time vehicle owner, I am still figuring out all the necessary ins and outs of taking care of my car. When I went in for my first oil change and to pick up new license plates, I was helped by friendly employees who didn't make me feel like I was inconveniencing them with my questions. It was done in 45 minutes and when I went out my new license plates were on and the car was washed too! What an awesome surprise. More

Mildly dissappointing I had an appointment for 9:15 AM and I was going to wait at the shop because they said it would take 2 hours. I ultimately decided to go home and the I had an appointment for 9:15 AM and I was going to wait at the shop because they said it would take 2 hours. I ultimately decided to go home and they said it would be done by 3 PM. At 3:00 PM received a call to tell me that they had not even looked at it yet, They did not complete all the repairs and did not wash the car as requested. To be fair, however, a part had to be ordered, but it took 8 hours to tell me that. More

Excellent experience! Dave Christopher was my Service Advisor. He was very friendly and knowledgeable. They had my car for a little bit and then called letting me know I Dave Christopher was my Service Advisor. He was very friendly and knowledgeable. They had my car for a little bit and then called letting me know I could pick it up. I went back, it had been washed (very nice touch) it was fixed. Dave gave me his card and said if for some reason you have any more problems give me a call. I thought that was great to have his name and number just in case. Very pleasant experience, thank you Ford! More

Great customer service. Jack Hackman went out of his way to help in the repair of a coolant leak and battery problem I was having. He was late in leaving to see his wife, w Jack Hackman went out of his way to help in the repair of a coolant leak and battery problem I was having. He was late in leaving to see his wife, who was in the hospital, to take care of me when I picked up my vehicle. Thank you Jack. More

More than just an oil change. This afternoon I had an appointment for an oil change and once again I got more than I expected. Upon my arrival, I am greeted with so many smiles and This afternoon I had an appointment for an oil change and once again I got more than I expected. Upon my arrival, I am greeted with so many smiles and hello's, I feel like I am part of the family. Then they take "my baby" back to work on her. While this is happening, I sit down to chat with my friendly salesman, Scott, which is like catching up with my brother. Always a warm hug and a great story. While we are talking, the service tech comes out with my air filter, which is filthy, and says that he really recommends that I get this changed, for my safety. I concur. I am in and out in an hour, and with a sparkling clean truck to boot. I just love the service I get at Luther North Country Ford in Coon Rapids. They have a customer for life!! More

Car Starter Install/Routine Oil Change Wonderful service - quick and efficient. Great place to wait for your car. Love that they always wash it too! Would recommend this place to everyone. Wonderful service - quick and efficient. Great place to wait for your car. Love that they always wash it too! Would recommend this place to everyone. More

New tires and battery for winter made easy and affordable I needed four new tires for my Jeep Liberty and Jack Hackman took outstanding care of me. He assisted me in selecting the best tires for my needs and I needed four new tires for my Jeep Liberty and Jack Hackman took outstanding care of me. He assisted me in selecting the best tires for my needs and got me the best price possible. As the tires were being installed the inspection of the vehicle showed a battery that was showing signs of decreased capabilities. With the cold winter weather already upon us I was very happy to address this issue before it led to being stranded somewhere with a dead battery. Thank you Jack and North Country. I will be back for all of my service needs. Gary Fenholz More

North Country Ford My advisor Dave was the best. Not only was he honest with the repairs, he kept my in the lope with my car and was done when promised. I will keep goi My advisor Dave was the best. Not only was he honest with the repairs, he kept my in the lope with my car and was done when promised. I will keep going back there for service as long as Dave works there. I highly recommend working with him. Thank you Edward Hagen More

Excellant Customer Service This last week I brought my car in so that it can get checked to see if there was anything wrong with the tires and if they were lined up correctly. This last week I brought my car in so that it can get checked to see if there was anything wrong with the tires and if they were lined up correctly. I had noticed a little pulling to the right at a fast speed that past month. The service people were very friendly & helpful. They didn't find anything seriously wrong but to make sure they looked it over carefully for any tears or holes in the tires & lines up straight. They even test drove it to make sure all was well. I was very happy they did that so I can feel safe when I am driving especially in this very cold weather.. Thank you!!! More

Service/quick lube & tires...needs work! Let me start off by saying the vehicle exchange program was awesome! Dana explainned the vehicle and allowed me to take my pick of any vehicle. I dr Let me start off by saying the vehicle exchange program was awesome! Dana explainned the vehicle and allowed me to take my pick of any vehicle. I drove the new Ford Flex for the entire time mentioned below which I was grateful for...however... I brought my Milan in for some service on a Wednesday and with in 2 hours I was called and informed that the "job" was more serious...and rather then the $68.00 diagnostic & $150 change of belts, it was now going to be $1300-$1600 due to a bent screw in the engine (and insert more mechanic talk). I approved this work to be completed and was informed that I could pick up my car the following day. It was about time to pick up my car and the service department called and said that they broke a part when putting the engine back in "it was 100 % their fault and I would not be charged for any of it". However, they needed to order the part and it would be there the following morning (Friday). Friday they called (I needed my car back by 3pm at the latest) and said it was a way larger job and after inspecting the shift cable it was not their fault but rather something that just bunched internally and they were not sure why. The 7+ hours of labor and the $35.00 part would be an extra $1900.00 that I was expected to pay....umm negative! After speaking with the service guy (Tony) he said that they could drop it to $350. I was still not ok with that considering I never gave permission (of which prior I informed them that I want to approve all additional work) and was told that it was 100% their fault and it would be no cost to me. Spoke to the manager (Mike i believe) and expressed my irritation with him and he also appeared to be irritated with the fact that I was not ok/willing paying for their mistake despite the fact that they already reduced it to "$350 from $1900". I informed him of the conversation with Tony about it being "100% their fault and no cost to me" Mike asked to call me back. Mike called back shortly after that and informed me that they were going to take care of it 100% like prior stated because customer satisfaction was their #1 goal. At 1456 they called and my car was ready, needless to say I still had to wait because the paperwork was not ready (keep in mind I needed my car by 1500 at the latest)... Once I picked up the car after waiting on the paperwork (1545)... there was grease all over the passanger seat and door, the drivers window and steering wheel and the plastic cover to protect the underside of the car was still in the trunk...still disappointed with the experience and would consider a different location in the future. More