North County Buick GMC

DO NOT GO THERE! Took my truck into replace windshield fluid pump and look at loose piece of trim. Estimate for the work was $194. After two hours of waiting, Serv Took my truck into replace windshield fluid pump and look at loose piece of trim. Estimate for the work was $194. After two hours of waiting, Service rep came back with new estimate to replace the pump of $585 (ITS A $20 PUMP) and an estimate to repair the trim of $709. Since they "did the inspection" I had to pay the $194 and got NOTHING fixed. Total rip off. Again, DO NOT GO THERE! More

Advertised a used CTS I was interested in. Called no answer. Called again no answer. Showed up on the lot, no car. I am sure it was still in the service area as it had just been advertised Called no answer. Called again no answer. Showed up on the lot, no car. I am sure it was still in the service area as it had just been advertised, and the pics showed it back there. Got out, waited to be greeted. No one. Walked around the lot, no one. Lingered, no one. Finally started looking at stickers on the other vehicles on the lot, and I found a ton of BS add-ons like $299 for nitrogen for the tires. What?!? And some crappy alarm and paint protection. Looks like they are busy trying to pack on garbage for more profit. I would have left as soon as I saw that anyway. STAY AWAY! More

I enjoyed my visit. Todd Rogers is a pleasure to work with. I will always get my auto work done there. Todd Rogers is a pleasure to work with. I will always get my auto work done there. More

Customer Service is 5 star! Service advisors are knowledgeable and friendly! I would definitely recommend this business! knowledgeable and friendly! I would definitely recommend this business! More

sales representative Navid ,finance and sales manager sales representative Navid ,finance and sales manager was more than great/the best ever seen sales representative Navid ,finance and sales manager was more than great/the best ever seen More

For a service visit, once I got there everything went well. It was calling to make appointment that was a nightmare. Crazy long hold times. Close to lunch, so I had to call back. Disconnected once. A well. It was calling to make appointment that was a nightmare. Crazy long hold times. Close to lunch, so I had to call back. Disconnected once. After making appt, I had to call back (same day) to change it and they couldn't find my original appointment! Very frustrating to say the least! More

Helped my grandpa buy a 2020 at4 last year and it was Helped my grandpa buy a 2020 at4 last year and it was great the dealership was great until the first oil change they did. Came back home after the f Helped my grandpa buy a 2020 at4 last year and it was great the dealership was great until the first oil change they did. Came back home after the first oil change on this 70,000$ truck and they had left the oil drain plug loose so it leaked all over our driveway and we had no truck to use. They took it back supposedly fixed it and sent it back leaking oil again but they didn’t even know until I had mentioned the bottom of the truck still has oil. They proceed to take the truck back a second time and then blame a recall on a gasket on the truck saying that it was GM’s problem. So we sit here waiting for 3 months on a claim from GM to be told they denied our claim. Now North county GMC wants us to take our truck back or sale it back to them for 60,000 dollars. They left both sides of our driveway filled with oil stains that will never come out, 3 months with no truck o wait but they offered a Nissan sentra for a rental. Not even a truck or even a car with equal or greater value. Good luck with getting your expensive vehicles serviced there and dealing with there admin. They are all a joke from there head of director down to the mechanic who left an oil drain plug loose . Highly recommend staying away from this dealership More

Overall poor experience.I set up an appointment with Overall poor experience. I set up an appointment with Victoria to look at a truck. Between the time I called and arrived, Victoria had somehow manag Overall poor experience. I set up an appointment with Victoria to look at a truck. Between the time I called and arrived, Victoria had somehow managed to forget my name but passed me over to Navid. Navid was pleasant enough but opened with stating he sold Cadillacs rather than GMC. The truck was what I had expected after looking on the web site and viewing the details of the truck on the site. Everything looked good until I started poking at the price. Between dealer "REQUIRED" options and markup, the price went up $15,000 from what was presented on the site. I balked at the price and even more so balked at the idea that dealer added options for paint protection, window protection and tracking were required by GMC. The markup was justified by saying there's a shortage and it's the only way they can keep a truck on the lot. After getting my name wrong several times, I was left waiting for basic pricing information for over 10 minutes and decided enough was enough. The dealership had shown themselves to be inconsiderate and greedy. This was overall an absolute waste of my time. More