North End Motors

Great friendly environment.Sales very knowledgeable, Great friendly environment. Sales very knowledgeable, attentive to clients needs, great help will definitely go back Great friendly environment. Sales very knowledgeable, attentive to clients needs, great help will definitely go back More

Everything about this dealership is great. I had a surprising interaction with the woman at the checkout, Ruby. She used a tone and gave me a look like I was an idiot using a store credit card that di surprising interaction with the woman at the checkout, Ruby. She used a tone and gave me a look like I was an idiot using a store credit card that didn’t work at North End Motors. Instead of just saying, I’m sorry that card does not work here or it was declined, there was a definite tone and look from her that was surprising to receive as a long time customer. It was a look and tone suggesting I was an idiot. Maybe that’s not what she intended, however, that is definitely what was communicated by her actions. Everyone else at North end motors is friendly and pleasant. Luke Goodrich was terrific in handling my inspection sticker appointment. He was friendly, very quick to get everything he needed and did it with a friendly smile. In addition, Dave Skotnick came over to me to say hello before I checked out. That was very appreciated. The way Luke and Dave interacted with the customer today could not have been any better. More

Friendly staff, Mostafa Anowar. He guided me to choose right car and guaranteed low prices on used cars. right car and guaranteed low prices on used cars. More

The emergency light was on for the entirety of our test drive, which the salesman was unaware of and then tried to brush off as a problem that happens because of weather. The car also made abnormal whirrin drive, which the salesman was unaware of and then tried to brush off as a problem that happens because of weather. The car also made abnormal whirring noises as we drove, which the salesman was also unaware of but tried to reassure us that they’d fix everything once we bought it. It was not helpful that the salesman didn’t seem to know the particular car he was selling, and his rote answers were unconvincing and sketchy. In the entirety of our interactions, even as we both asked questions, the salesman only looked at / addressed one of us (the man, not the woman), which was somewhat disrespectful but we tried to engage with him. When we asked about pricing since another car we are considering is 2yrs newer with 20k less mileage at the same price (we think it was a fair question), we got a long answer about the dealership’s great customer reviews? When all we needed to know was that the prices were fixed. At this point we were done. As we tried to leave, the salesman brought over his boss, who thanked us and basically told us that the reason we weren’t interested was that we didn’t have the money lol — which was not the reason at all. It was a bewildering and disrespectful experience. More

They were very professional in there business dealings and very pleasant and easy to work with. I love that they service the vehicle twice (once when it comes in and once when you buy it). They also do ev and very pleasant and easy to work with. I love that they service the vehicle twice (once when it comes in and once when you buy it). They also do everything in house - such as plate transfers and everything. Very reliable used car place that I would recommend to friends and family More

I had a great experience. Don was very helpful and gave me great guidance. Mike in financial helpful as well! me great guidance. Mike in financial helpful as well! More

Had great experience with Mostafa at north end motors, he made me feel comfortable and made my purchase successfull made me feel comfortable and made my purchase successfull More

I walked in this dealership not expecting it to be much more that all the other with pushy salesmen ready to play a tug of war game with how much they would give me for my trade-in vs. how much their vehic more that all the other with pushy salesmen ready to play a tug of war game with how much they would give me for my trade-in vs. how much their vehicle would cost me. Well, I was met by Talha as the sales associate which was great to deal with. Michael Morris, in finance ,made my life much easy while assisting me with the paperwork and acquiring the proper warrantee services for the new purchase. All and all a terrific experience unlike other dealerships i've dealt with in the past. A few days after the purchase I dropped off my vehicle for tires ( paid by the dealer)and State inspection and was blown away, again by the outstanding customer service and the quality of the work performed. I was constantly being brought up to speed by the associate, Tony Fierimonte giving me an idea of how much longer it was going to take for the repairs to be completed. Five stars experience. More