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North Freeway Hyundai

Spring, TX

4.6
1,740 Reviews

20440 Interstate 45 North

Spring, TX

77373

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Showing 1,740 reviews

March 19, 2024

I went and worked with Kourtney Ruth and my experience was great! I usually have a hard time with dealerships, but she made it seamless. More

by baggia1001
Recommend Dealer
Yes
Employees Worked With
Kourtney Ruth
Mar 20, 2024 -

North Freeway Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Kourtney can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 19, 2024

Randy Todd is the easiest person I have ever worked with. I will be back for my next car. Thanks again! More

by Jeremy65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Todd
Mar 19, 2024 -

North Freeway Hyundai responded

Thank you, Jeremy! Randy and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing North Freeway Hyundai.

March 19, 2024

I worked with Zachary Sckittone and he was so nice and informative! Thank you Hyundai More

by Jonathon india
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Sckittone
Mar 19, 2024 -

North Freeway Hyundai responded

Jonathan, It's fantastic to hear that Zachary provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing North Freeway Hyundai!

March 12, 2024

Do not buy your car here. Service department is disgusting when you come to service your car, all one needs is a simple oil change but they like to make it difficult to the po More

by Edmund
Recommend Dealer
No
Employees Worked With
They didn't provide me their names....how trusting
Mar 15, 2024 -

North Freeway Hyundai responded

We're sorry to hear about your experience, Edmund, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 25, 2024

Had our Santa Fe towed there Dec. 29,2023 today is Jan.25, 2024 and still our car hasnt been fixed, keep telling us they are trouble shooting.The parking brake came on while we were dr More

by Santa Fe owner
Recommend Dealer
No
Employees Worked With
Service Dept.Mgr.Brandon Burris
Jan 29, 2024 -

North Freeway Hyundai responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 10, 2023

Excellent! The staff worked very well with me. The financing was great. Based on my experience, I would recommend this dealership. More

by E. Knox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Do not remember
Nov 10, 2023 -

North Freeway Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 29, 2023

I dropped off my car for service on May 18th. Today is October 28th and I still do not have my car back. The service manager BRANDON BURRIS tells me every week that it will be ready the following More

by jgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Burris, Tim Shipe
Nov 02, 2023 -

North Freeway Hyundai responded

We thank you for taking the time to leave your review. We understand your frustration and do apologize for the lack of communication that occurred. Please provide us with your contact information and we would be more than happy to assist you.

October 22, 2023

North Freeway Hyundai had exceptional service, gave me straight answers when negotiating the car price, they were very helpful, courteous and responsive, I would give them 10/10 in their overall rating More

by KD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Elias
Oct 23, 2023 -

North Freeway Hyundai responded

It's great to hear that Joseph was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing North Freeway Hyundai!

October 21, 2023

If I could give 0 stars, I would. Worst service department ever plus, even the service director and owner will NOT return emails, text messages or phone messages. My 2018 Hyundai Sona More

by Nanopellerin
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Brandon Burris, Tim Shipe
Oct 25, 2023 -

North Freeway Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 22, 2023

THIS WAS THE WORST SERVICE DEPARTMENT experience I have ever had AND MANAGER (TIM) was not helpful at all!! Be Aware!!! More

by Lola427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon B. And manager Tim
Aug 26, 2023 -

North Freeway Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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