North Freeway Hyundai

If I could give them 0 stars for a rating, that would be perfect as that is what they deserve. I found out 1 of the keys were not programmed ever, it was in the packet with the docs. I travelled from Austin perfect as that is what they deserve. I found out 1 of the keys were not programmed ever, it was in the packet with the docs. I travelled from Austin to Springs, TX to buy from this dealer. So obviously they do not inspect the cars very good for pre-delivery. The Austin dealer charged me $273.88 to program the fob, North Freeway said they would reimburse me, hah! They will not answer or return my calls. So I contacted Hyundai directly to file a complaint. My next step is a billboard or 2 to let consumers know what kind of shady dealership this is. Billboards are a business expense (Schedule C - Advertising) to me so I do not care! More

This is my 5th Hyundai and will be my last strictly because of service. 4 out of my 5 Hyundai have been purchased from this family of dealerships but this is my last. I love my car but dealing with t because of service. 4 out of my 5 Hyundai have been purchased from this family of dealerships but this is my last. I love my car but dealing with this service department is brutal. They are always trying to sell me additional services not under warranty that I do not need. I have been trying to get reimbursed for 3 months for a rental car while my 2020 Palisade had the water pump replaced at 45,000 miles and because the work order still states "Pre Invoice" I cannot get reimbursed. The dealership says they cannot change that. Ugh! More

This is the worst Hyundai dealership in Texas. I made an appointment about the recall on my car when in for the appointment, they have an outside company that does the work this glass company they I made an appointment about the recall on my car when in for the appointment, they have an outside company that does the work this glass company they used are awful they remove the bra tint off of my windshield claiming it was rip liar and they replaced the bra tint and it shorter than before and the side strap on my windshield is coming not done correctly and I contacted Tim by email and I left him a message still waiting for him to contact me please don’t take your car here for the windshield recall More

This dealership's maintenance prices have gone thru the roof. Replacement of two blinker light bulbs was close to $300. 8 new sparkplugs was $770!!! This for a 7 year old car. Plus always a 2-3 hour wait e roof. Replacement of two blinker light bulbs was close to $300. 8 new sparkplugs was $770!!! This for a 7 year old car. Plus always a 2-3 hour wait even with an appointment. More

Looked at a NEW Hyundai. Wanted to purchase the vehicle but they put an additional 4,000.00 "market adjustment" on top of the MRSP value. We asked why they said because th Wanted to purchase the vehicle but they put an additional 4,000.00 "market adjustment" on top of the MRSP value. We asked why they said because they can get they can. Needless to say we left. Went to another dealer STEELE HYUNDAI in New Braunfels and was able to buy the exact same vehicle same color make model for sticker price not a penny more saved us 4000 by calling around- DO YOUR HOMEWORK BEFORE GETTING RIPPED OFF. North Freeway Hyundai is a joke and a rip off! More

Stopped going to this dealership for service. Having an appointment each time I arrived, two of those times the computer was "down " with no idea when it would be "up". The third time I arrived a Having an appointment each time I arrived, two of those times the computer was "down " with no idea when it would be "up". The third time I arrived at my appointment I inquired how long I would have to wait before they would get to my car and was told 45 minutes to an hour. I told them I had scheduled an appointment and they said it didn't matter. I ask why they had "appointments" and know one could give me an answer. This time I needed extened warranty work done and inquired about it. I'm still waiting for a return call 48 hours later. I knew I should have bought another Toyota. Their service was far superior More

Typical bait and switch dealership. Promise you one thing to get you there the when you arrive it's like $2,000 more. Promise you one thing to get you there the when you arrive it's like $2,000 more. More

OUTSTANDING SERVICE DEPARTMENT ! ! ***** FIVE STAR efforts from a ***** FIVE STAR service team!! When the parts did not arrive on time to repair my Equus, Brandon in Service called ! ***** FIVE STAR efforts from a ***** FIVE STAR service team!! When the parts did not arrive on time to repair my Equus, Brandon in Service called to let me know about the delay and Norma then extended the time I could keep the loaner vehicle. Tim kept me posted about the progress on my car and could not have been more professional, courteous and helpful! As I live a long distance from North Freeway Hyundai, Norma went above and beyond by meeting me halfway to deliver my car back to me and pick up the loaner they had given me to drive. This is just one of the many reasons my family and I continue to buy cars from North Freeway Hyundai and bring them back there to get serviced as we have done for almost 15 years now! THANK YOU again for EVERYTHING and keep up the GREAT work !!! More

Do not shop here if you value your time and money! I sold cars a few years, at a few different dealerships. I have seen the best and the worst when it comes to the car business. North Freeway Hyund I sold cars a few years, at a few different dealerships. I have seen the best and the worst when it comes to the car business. North Freeway Hyundai is among one of the worst I have experienced. First off, I was not given a walk through on the vehicle I was interested in. Then I was given an initial price that was thousands of dollars over the internet price that I inquired about. This was their first attempt to take my money. After we came to an agreement on a price, I was sent the sign with the finance manager. This is usually where they explain each document, what it means, and confirm that all of the information is correct. That was not my experience at all. I was told "you sign everything highlighted in orange and your wife will sign the blue." That is all of the information we were given. It was like we were an inconvenience to him. It's been over a week now and we are still fighting over the price of the vehicle because they refuse to pay the bank the correct amount. This has been a terrible experience and is not going to cost me more time and money than I expected. More