North Hollywood Toyota - Service Center

.Check in, check out and shuttle pick-up were smooth, friendly and efficient. Turn around time on the service was shorter than expected. Good experience all around. friendly and efficient. Turn around time on the service was shorter than expected. Good experience all around. More

I thought I had a major problem, but Toyota made it easy. It was an easy fix. It was an easy fix. More

My recent service experience at North Hollywood Toyota was Excellent ! My standard maintenance as well as my recall issue were both handled in an extremely timely and efficient manner. I'd give the was Excellent ! My standard maintenance as well as my recall issue were both handled in an extremely timely and efficient manner. I'd give the entire North Hollywood Toyota Service Team... Abigail (appt scheduler)... Russ (service advisor)... and the on-site service technician : A Perfect Score !!! "100% Certified" Well Done, Everyone... More

Jack helped me get through rough battery and tire situations. Seems to me the Office and Mechanics work as a pretty good team. Even though there are young Mechanics learning that work there, any prob situations. Seems to me the Office and Mechanics work as a pretty good team. Even though there are young Mechanics learning that work there, any problems that arose were addressed quickly and with professionalism. There was never a time I felt alone in the process. Jack was there with me. It is never fun to take your car into the shop, but I felt taken care of. Jack was attentive and informative. I would like to see management allow for the office to take more time with us though. For them to slow down and make sure we understand everything that is happening. I felt I had more questions and wanted to understand better before being ushered off. That is on me for not speaking up, but it also on the guidance of the service center to make sure customers feel informed. And that starts at the top. So if you're reading this know that if you find yourself having your car serviced, go see Jack, but make sure you speak up when and if you don't understand or need more time to. Also, if you end up using Sunbit to help pay for services, know that you will have to pay roughly half of the total cost when you pick up your car. I had to pay $595.26 out of a $1190.51 total cost. It's just something to prepare for, think about and be aware of. More

Service People very nice & explain what to need next service. thanks will see next service ! Thanks! service. thanks will see next service ! Thanks! More

Poor customer service. Poor communication. Spent $4K and still received a faulty battery from you. Poor communication. Spent $4K and still received a faulty battery from you. More

The service was good , it did not take the whole day, and the uber ride was excellent! Thank you the uber ride was excellent! Thank you More

Russ was pleasant and helpful. Told me what I needed and my service was completed several hours later. Told me what I needed and my service was completed several hours later. More

I went to the dealer specifically to request the replacement of the air sensor, clearly stating what the issue was. I find it unacceptable that, even so, they want to charge me $180 for a diagnosis replacement of the air sensor, clearly stating what the issue was. I find it unacceptable that, even so, they want to charge me $180 for a diagnosis that I had already provided myself. After this experience, I do not plan on returning to that dealer. More

Paul was excellent. He explained everything and help me understand what I needed to do to keep the car in good shape. He clearly communicated costs and timing, and fol He explained everything and help me understand what I needed to do to keep the car in good shape. He clearly communicated costs and timing, and followed up promptly. Best car service I've had in years. More