North Hollywood Toyota - Service Center

I wasn’t that keen on the service rep, who said spark plugs need to be changed every six years when Toyota’s online info says 10. I didn’t think she was also explicit on where to sign up for shuttle serv plugs need to be changed every six years when Toyota’s online info says 10. I didn’t think she was also explicit on where to sign up for shuttle service so I had to ask the Service Center clerk. DCH Toyota’s service rep in Torrance always calls the shuttle for me. More

Very good customer service. The maintenance service was finished as expected. The lounge was clean, nice, spacious and comfortable. The maintenance service was finished as expected. The lounge was clean, nice, spacious and comfortable. More

I received an email stating my service is complete. My service consultant was Ana. I’m not blaming her; however, the service I requested was not addressed or completed. I specifically came in to have My service consultant was Ana. I’m not blaming her; however, the service I requested was not addressed or completed. I specifically came in to have the panel lights checked and a battery replacement. After spending $318.00 and 4 hours, all that was completed was the battery replacement. 4 hours to replace a batter?!? Really? The panel light issue was not resolved and still very dim. Obviously, the panel light issue was not checked. I should note that when you are in a covered area, the panel lights are somewhat visible, but when you are out in the sunlight, you can’t to see anything in the sunlight, which is a hazard driving. I specifically requested to have that checked. I was told to return my car for additional diagnostics, which is ridiculous, and means more charges and time spent. I have to take time off work to get this done. I have been coming to this dealer for over 10 years and I have to say this is the first time I am totally unhappy and extremely dissatisfied with the service. The service manager insisted that was the way the panel lights are on this vehicle. That’s nonsense; the panel lights were bright when I got the car originally, and now, you can’t see anything in the sunlight. I am extremely dissatisfied and need to have this rectified. My issue was not resolved, in fact, it was swept under the rug. “Come back and we will run a diagnostic check.” I was there for 4 hours, and all that was done was replace a battery. A diagnostic check could and should have been done within that time frame to check the issues of the panel light. I am a step away of posting a negative review on Yelp. More

Service manager Alex was great everybody’s great really fast and understanding and recommending. This is my go to place. fast and understanding and recommending. This is my go to place. More

I dealt with the Body Repair Shop. Professional staff. Thank you for the excellent and fast work on my behalf. Professional staff. Thank you for the excellent and fast work on my behalf. More

always ready to accommodate my needs with kindness and superb customer service, would recommend them to anyone. Always feel safer behind the wheel after our car has been serviced. superb customer service, would recommend them to anyone. Always feel safer behind the wheel after our car has been serviced. More

Always easy to make your appointment and’s service faster and friendly keep up tha way and friendly keep up tha way More

Acuan muy rápido para responder a las necesidades del cliente son muy amables y hablan en mi idioma cliente son muy amables y hablan en mi idioma More

Everything was good thanks. But they didn’t wash the car. Have a good day thanks. But they didn’t wash the car. Have a good day thanks. More

I had a great experience bring my car in for repairs after an accident. They did great work and the whole process was easy! after an accident. They did great work and the whole process was easy! More