North Hollywood Toyota - Service Center

Russ Pascale has had my trust with my Toyota service for years. Thank you Russ years. Thank you Russ More

Service done quickly and well. Nice to sit and work and have coffee. Please stop showing Fox News, in the lounge, though. Subtracted a star for that. This is a terrible sur Nice to sit and work and have coffee. Please stop showing Fox News, in the lounge, though. Subtracted a star for that. This is a terrible survey page - I can't scroll to see all of the questions. Subtracted a star for bad user experience on the survey. More

Couldn’t be more lovely, helpful, and professional. Will definitely use again if need be. Will definitely use again if need be. More

Jack at the service department was very friendly and helpful. I really recommend this place helpful. I really recommend this place More

.Check in, check out and shuttle pick-up were smooth, friendly and efficient. Turn around time on the service was shorter than expected. Good experience all around. friendly and efficient. Turn around time on the service was shorter than expected. Good experience all around. More

I thought I had a major problem, but Toyota made it easy. It was an easy fix. It was an easy fix. More

My recent service experience at North Hollywood Toyota was Excellent ! My standard maintenance as well as my recall issue were both handled in an extremely timely and efficient manner. I'd give the was Excellent ! My standard maintenance as well as my recall issue were both handled in an extremely timely and efficient manner. I'd give the entire North Hollywood Toyota Service Team... Abigail (appt scheduler)... Russ (service advisor)... and the on-site service technician : A Perfect Score !!! "100% Certified" Well Done, Everyone... More

Jack helped me get through rough battery and tire situations. Seems to me the Office and Mechanics work as a pretty good team. Even though there are young Mechanics learning that work there, any prob situations. Seems to me the Office and Mechanics work as a pretty good team. Even though there are young Mechanics learning that work there, any problems that arose were addressed quickly and with professionalism. There was never a time I felt alone in the process. Jack was there with me. It is never fun to take your car into the shop, but I felt taken care of. Jack was attentive and informative. I would like to see management allow for the office to take more time with us though. For them to slow down and make sure we understand everything that is happening. I felt I had more questions and wanted to understand better before being ushered off. That is on me for not speaking up, but it also on the guidance of the service center to make sure customers feel informed. And that starts at the top. So if you're reading this know that if you find yourself having your car serviced, go see Jack, but make sure you speak up when and if you don't understand or need more time to. Also, if you end up using Sunbit to help pay for services, know that you will have to pay roughly half of the total cost when you pick up your car. I had to pay $595.26 out of a $1190.51 total cost. It's just something to prepare for, think about and be aware of. More

Service People very nice & explain what to need next service. thanks will see next service ! Thanks! service. thanks will see next service ! Thanks! More

Poor customer service. Poor communication. Spent $4K and still received a faulty battery from you. Poor communication. Spent $4K and still received a faulty battery from you. More