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North Hollywood Toyota - Service Center

North Hollywood, CA

4.4
437 Reviews

437 Reviews of North Hollywood Toyota - Service Center

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March 31, 2024

Great service, the dealer was prompt to repair my car , I greatly appreciate it.. Good customer service.. More

by CLAUDIAARRIAGA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgina from collision Dept
Apr 01, 2024 -

North Hollywood Toyota responded

HI Claudia, we greatly appreciate your 5 stars and amazing feedback. I will proudly share this with our North Hollywood Toyota team and hope we can earn your business again.

March 31, 2024

the service represenative was very courteous, helpful and patient. I think his name is Paul. More

by WHELANRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 01, 2024 -

North Hollywood Toyota responded

The team at North Hollywood Toyota loves such positive feedback and a perfect 5 star rating -- you're the best and we thank you!

March 31, 2024

El personal es muy amable y te ayudan en todo lo que les pides. Despejan todas tus dudas More

by REINAELIZABETH574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Martinez
Apr 01, 2024 -

North Hollywood Toyota responded

Thank you for the 5 stars and for your business.

March 30, 2024

I had an appointment for 11:20 and that was all I needed and it took 3 1/2 hours and I was waiting. Ridiculous wait time. The guy who checked me in was surly and never told me his name, but I didn't care. More

by EVERETT4P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Correll, Peter Fernandez
Mar 31, 2024 -

North Hollywood Toyota responded

We are very sorry and disappointed to learn your recent service visit took longer than expected. Our team does try very, very hard to be efficient but we never want to rush the important technical work performed by our staff. I will discuss your visit with our team and review your records to make sure we did everything possible to minimize your time at the dealership. Please understand your feedback is valuable and your business means everything to us.

March 30, 2024

Paul Carrasco is a gem. His team is always courteous, helpful, and efficient. I never go anywhere else. More

by lebedit
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Carrasco
Mar 30, 2024 -

North Hollywood Toyota responded

We love the 5 stars and positive feedback about Paul and our team at North Hollywood Toyota. We love to help so let us know how we can assist in the future too.

March 30, 2024

They are very responsive when we need something and they get it done quickly. Paul our adviser is fantastic. More

by OFFICE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Carasco
Mar 31, 2024 -

North Hollywood Toyota responded

It is an honor to serve customers like you and our #1 North Hollywood Toyota team greatly appreciates your business and the amazing 5 stars. Thank You and I will share this with everyone here including Paul.

March 30, 2024

It took as long as they said, 2 hours. I was driven home by Uber to wait More

by LYNNLUTTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Fernandez
Mar 31, 2024 -

North Hollywood Toyota responded

Thank you for your high rating and we appreciate your support. Take care until next visit.

March 30, 2024

They added windshield wiper fluid, didn’t check it because that’s outside the scope of their coupon, could only do a ‘visual’ inspection. Failed to note there’s a leak. Customer rep came outside and f More

by AG
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Mar 31, 2024 -

North Hollywood Toyota responded

We truly apologize for any misunderstanding on the printed coupon and your disappointment during your recent visit. I will share this with our team and address the concerns and sub-standard experience you had. Thanks for sharing this so we can continue with our top notch reputation.

March 29, 2024

It’s always great it’s always a pleasure Babe, when are you customers keep it up. Great job. More

by CHANEJAME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Correll
Mar 29, 2024 -

North Hollywood Toyota responded

Your feedback and 5 stars mean so much to our North Hollywood Toyota team and we are grateful and for your business and support. Thank You!

March 28, 2024

The sales department here are liars and bad. But I love the service department t More

by CONRADKORBOL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Correll, Peter Fernandez
Mar 29, 2024 -

North Hollywood Toyota responded

Conrad, thank you for the 5 stars and kind feedback, we appreciate you.

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