North Hollywood Toyota - Service Center

I am happy to give positive feedback but I do not want to write a review for you write a review for you More

Good prices but bad service. I needed my 2016 Toyota Prius windshield replaced. Northridge Toyota wanted over $2000 to do it. An independent mechanic specialized in Toyotas wante I needed my 2016 Toyota Prius windshield replaced. Northridge Toyota wanted over $2000 to do it. An independent mechanic specialized in Toyotas wanted $980. I decided to go with North Hollywood Toyota, where I had bought the car originally, who had a price of $1015. I was there for 5 1/2 hours and when they delivered the car back at 3:30 pm, the dash cam was sitting in the console instead of mounted on the windshield. I brought it back today after being told that it was just a matter of double sided tape and would be quick. An hour later I realized I better get the car back as I had an appointment to get my hearing aid fixed. I explained to Jack I needed the car right then and he said he would have them bring it. I was going to take it back to Best Buy who had originally installed the dash cam .A half an hour later it showed up and obviously they had just done the work. So yeah, I missed my appointment to get my hearing aid repaired. I guess in the future I better go with a local independent mechanic. More

With a warning signal on the panel, brought Prius to service. Communication was very good- speed and method. The information was clear to follow and make decisions. service. Communication was very good- speed and method. The information was clear to follow and make decisions. More

Body shop does spectacular work! Vehicle comes out looking better than new!! I hope I don’t have to need body work again, but if I do, I’ll choose them every time!! Vehicle comes out looking better than new!! I hope I don’t have to need body work again, but if I do, I’ll choose them every time!! More

My experience was unbelievably excellent! From the very beginning Jon was right on top of everything, and kept me in the loop. And of course, the repairs to my car were excellent as well. From the very beginning Jon was right on top of everything, and kept me in the loop. And of course, the repairs to my car were excellent as well. You have a very happy camper! Tom Saliba More

The best service department ever! Professional, thorough and customer service is amazing! Provided uber ride home. Price quoted was price paid and car is driving GREAT! Professional, thorough and customer service is amazing! Provided uber ride home. Price quoted was price paid and car is driving GREAT! More

I don’t understand the reason for having a scheduled appointment at 8:40 am when I still had to wait 4 hours for my car. I was given an ETA of 2-3 hours. At 12:00 pm which was over 3 hours past my promi appointment at 8:40 am when I still had to wait 4 hours for my car. I was given an ETA of 2-3 hours. At 12:00 pm which was over 3 hours past my promised time, I went to look for my service advisor Jack whom I was told was on lunch. Angel was kind enough to help check on the ETA of my car. He told me they were still working on my car and to check back in 30 minutes. I did not get my car back until 4 hours later. Sadly enough I purchased my car at this dealership and this was also the first time I had my car serviced by you. I was told it was a “holiday weekend” but Easter Sunday is not a holiday nor would it be an acceptable excuse to wait so long for car service. I will not be bringing my car back to your dealership unless I can be guaranteed an acceptable promise time for service. Had I been told that it would be a busy “holiday weekend” I would not have wasted my time and scheduled for another day or dealership. More

John did a great-excellent job handling my car problem and the other personnel was very kind and respectful and accommodating and the other personnel was very kind and respectful and accommodating More