North Hollywood Toyota - Service Center

Excellent customer service 10 gold stars to the Service center ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. I have 1 suggestions. Give everyone a RAISE!! Everyone I came into contact with. From you Paul (he was outside Service center ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. I have 1 suggestions. Give everyone a RAISE!! Everyone I came into contact with. From you Paul (he was outside waiting for customers when I drove up & intaking cars & suvs at 8am Saturday morning) to the mechanics and tech that worked on my 2021 Toyota Rav4 and the young lady at the counter that checked me out. She was so nice!! Excellent customer service!!!! Thank you 👏🚘🌮💃🤠 More

Wouldn't recommend taking your vehicle here, especially if you're a woman. They'll invent fanciful tales of things that are wrong with your car and pressure you to sign off on "fixing" them. I went in for if you're a woman. They'll invent fanciful tales of things that are wrong with your car and pressure you to sign off on "fixing" them. I went in for a routine maintenance check (less than 5,000 miles since my last maintenance check), my car driving just fine, and my god the sky was falling and the car was unsafe to hear them talk about all the work I needed done. They claimed the front struts were falling apart and "that's why it's so bumpy when you drive" (I never experienced the car being bumpy) and that the oil pan was destroyed and "that's why it's leaking oil" (my car had never leaked oil), among other things. I was not as forceful as I could have been about pushing back, which is my bad and which they were probably depending on/probably generally depend on with a lot of people they take advantage of here. After I hung up with him, I texted my advisor Russell-- they send you a text encouraging you to reach out to the advisor that way-- to ask that a copy of the estimate be forwarded to me. No reply. I called. The advisor told that he would have to "hand write" the estimate first and suddenly offered up a brake fluid change for free. I was also told work had already begun on my car. When I arrived that afternoon to pick it up, I asked one of the ladies at check out if they had payment plans, considering my bill was (and this is the figure she gave me) $2668. She and her coworker acted like they'd never heard of such a thing and (in this room full of people) made a big thing of having to go get my advisor to ask if he could do that, which was embarrassing for me. After I discussed with him and went back to pay, my total had suddenly risen to ~$2900. This matched neither the estimate that was written out for me, nor the previous figure I was given. The woman checking me out this time (not the same one who was checking me out previously; she just sat there and said nothing) proceeded to treat me like I was nuts, as did the service advisor. I absolutely know what I heard; "six" sounds nothing like "nine," and I recalled, when the first woman told me the total, thinking that the $2668 figure was in line with what I had expected based on the estimate. Even if the first woman misspoke, she should have admitted to that instead of letting me sit there looking like an idiot. Finally, I walked away paying a little over $2700. Still far, FAR more than what I expected or, to be frank, suspect I truly needed to pay for my car that day. I'm disgusted with this location and plan to report them to Toyota corporate. A couple bookends to my experience: *Online, they claim to have a shuttle. This is false. They will order you an Uber to take you back to your apartment. The one they called for me took so long-- over 30 minutes without arriving-- that I eventually had to just tell them to cancel and walk back to my apartment in order to sign into my work in a timely fashion. They can't control the Uber drivers, of course, but they can control that they misrepresent themselves as having a shuttle; I'd have made different plans had I known there wasn't an actual shuttle *The very next morning, I awoke to an email from "Your friends at NoHo Toyota," advising me that my car is in high demand and they'd like to buy it from me. Frankly, this leads me to wonder if the high bill from the previous day was partially an attempt to squeeze me financially and make me think I'd be better off selling my car. It was completely tone deaf, if nothing else, considering it was clear how upset I was by the time I left with my car the previous day I don't like leaving negative reviews, but I'd avoid this place if I were you. More

Worst service ever had as wait for 2 hours and nothing was done. Wong Nguyen service rep bad attitude towards customers. Watch out for this ong was done. Wong Nguyen service rep bad attitude towards customers. Watch out for this ong More

Friendly and efficient service Willy Moreno always gives thoughtful analysis of my '07 Prius' quirks. He correctly diagnosed a problem caused by the new floor mat in the car, which Willy Moreno always gives thoughtful analysis of my '07 Prius' quirks. He correctly diagnosed a problem caused by the new floor mat in the car, which had slipped too close to the brake pedal. More

Always excellent service. I have two vehicles that I take to North Hollywood Toyota for service and get the best service possible every time. I will not go anywhere else. I have two vehicles that I take to North Hollywood Toyota for service and get the best service possible every time. I will not go anywhere else. More

An amazing dealer - one of a kind North Hollywood Toyota is the best dealership that I've experienced in my life, and I'm 68 years old. The purchasing experience was great. I never North Hollywood Toyota is the best dealership that I've experienced in my life, and I'm 68 years old. The purchasing experience was great. I never felt pressured or that they were attempting to sell me add-on's that I didn't want. The service has been extraordinary. I've owned my Prius for 8 years, and never had a major repair expense. All the Service Representatives are helpful and great. But Russell Pascale, who has worked with me most recently, is FAR above average. He devoted lots of time to me, explaining each detail of the recommended service. He worked with me to fit the work to my budget. I never felt that he was in a rush or that I was a nuisance. He made me feel welcome, like he was my best friend trying to help me out. Just outstanding! I truly think, no matter where you live, you'd be better off with North Hollywood Toyota than any other dealer. And ask for Russ! More

Paul Carrasco Takes Care of Your Car My yaris' engine light was on and a tire had a slow leak gas cap replace and new tire replaced under warranty. tires balanced . left it overnight , My yaris' engine light was on and a tire had a slow leak gas cap replace and new tire replaced under warranty. tires balanced . left it overnight , fixed and under $100 bucks . I will not go to any other shop for repairs . I trust Paul and NHT More

Another excellent experience I have been working with Willie Moreno for years. He provides excellent service. He's always smiling, patient, and very thorough with his explanatio I have been working with Willie Moreno for years. He provides excellent service. He's always smiling, patient, and very thorough with his explanations. I fully trust Willy. If you are looking for an outstanding service provider, seek him out at North Hollywood Toyota. More

Paul in Service is the best Paul S. helped me when I came in to service my car. He was so kind and knowledgeable and explained everything to me. He did not try to upsell me and Paul S. helped me when I came in to service my car. He was so kind and knowledgeable and explained everything to me. He did not try to upsell me and he was very honest. Overall, I love this dealership. We bought our car at another dealer in Los Angeles and we were not satisfied. We have since come to North Hollywood Toyota and plan to come back. More