North Hollywood Toyota - Service Center

standard 50k service Brought my RAV4 in for service. They got on it and I got a call within an hour. The service was thorough-- results: perfect - and fast! Brought my RAV4 in for service. They got on it and I got a call within an hour. The service was thorough-- results: perfect - and fast! More

The Customer Service Ruined It I was promised that the dealership would wait a couple minutes after closing if I called to say I was running late to pick up my car after servicing. I was promised that the dealership would wait a couple minutes after closing if I called to say I was running late to pick up my car after servicing. Not only did they say that they wouldn’t wait for me, but when I did arrive 3 minutes before closing the cashiers cut me off, rushed me out and locked the door immediately. They drove my car out and (without mentioning this) had just plopped a broken and dirty hubcap of mine in my back seat. When I asked some employees walking by what happened they just told me it was broken. I asked them to put it back on and they said we could but it’ll just fall off. Instead of mentioning to me earlier in the day that THEY broke it off and I would need to replace it myself. It may be one mile from my house but I will literally NEVER return here. (Service Aid Rep Richard was super nice, but didn’t check my vehicle history like he was supposed to and tried to get me to pay for $1200 worth of service more than I needed) More

Poor service I have to wait with out appointment about 6 hours , 9:05 until 3:30 poor costumer service and workers are not friendly , if I ask something they don't I have to wait with out appointment about 6 hours , 9:05 until 3:30 poor costumer service and workers are not friendly , if I ask something they don't want to answer More

Very bad Because I had a very bad experience when dealing with a brand new car problems . Nobody at North Hollywood Toyota took care of my problem Because I had a very bad experience when dealing with a brand new car problems . Nobody at North Hollywood Toyota took care of my problem , I gonna call Toyota Corporation to ask them for help . More

Sale people Good service. Very friendly. Wonderful customer service u can't find any where else. Thank u so much. Amazing nh Toyota I will recommend Good service. Very friendly. Wonderful customer service u can't find any where else. Thank u so much. Amazing nh Toyota I will recommend to my friend. That is good place to Toyota car More

Car Maintenance I had an appointment and i was called exactly on time. The. New system, having customers wait in their cars is genius. Also, the new lounge in the Par I had an appointment and i was called exactly on time. The. New system, having customers wait in their cars is genius. Also, the new lounge in the Parts Department is brilliant although it is tempting to purchase something. More

"Take Your Lumps Toyota" North Hollywood Toyota was the single most terrible experience I have ever had with any auto repair service in my life. I agree with yelp user "Em S" North Hollywood Toyota was the single most terrible experience I have ever had with any auto repair service in my life. I agree with yelp user "Em S" above that North Hollywood Toyota should be investigated for fraud. I took my car into them to repair my sunroof, which is clearly covered in the extended warranty that I purchased from them 6 months prior for about $2,000 when I purchased my car. The sunroof had stuck open with a horrible noise on Thanksgiving weekend. They changed their story a few times with the initial diagnosis of what went wrong when I asked why they were attempting to charge me for an item listed in my warranty and told me it would be at least $1,000 just to tell me what was wrong with it. Remember, this part is under warranty. The General Sales Manager of North Hollywood, Chris Darby, actually told me "Evan, sometimes you just 'gotta take your lumps when you buy a car." That was his official statement. Take my "lumps"? Really? What is this, a boxing class? Chris Darby's statement would most definitely be a top nominations for the Bone Head Customer Service Quote of the Year Award. What an idiot. This negative experience began on Thanksgiving weekend when I pushed the button to open my sunroof. Little did I know that a multi-month nightmare would ensue because I did what I was supposed to do-push the button to open the sunroof. They ended up keeping my truck for almost two weeks, constantly changing their story of what parts malfunctioned, and telling me that it would be between $1,000 and $2,000 to fix the sunroof. That is a very expensive button to push, not to mention the fact I just paid an extra $2,000 or so for a warranty to cover items such as this just 6 months earlier. Reluctantly, I paid them a supposedly "discounted rate" over $1,300 to fix the sunroof because my employer was upset with the inconvenience of me having no transportation while my truck was in the shop. They DID NOT FIX WHAT I PAID THEM TO FIX, they actually BROKE MY SUNROOF FRAME, DAMAGED MY ELECTRICAL SYSTEM, DID SOMETHING THAT CAUSED MY GAUGES TO BEHAVE ERRATICALLY, and they made me pay for it! As icing on the cake, they left greasy hand prints on my light colored headboard. Classy, guys. I asked Nelson Buss, the service manger, to send someone out to fix what they broke as I could not miss any more work for this problem. He sent someone out and the guy did not even look at the problem! I called Nelson and he asked me to bring my truck back in (that would be my fourth trip to North Hollywood Toyota during working hours (as those of you with jobs know, that is difficult to spend a day away from work). Nelson Buss stopped returning my calls so I took my 4runner to Crown Toyota. The service manager at Crown TOYOTA gave me a written estimate stating that not only the sunroof was broken, but it would take another $900 JUST TO DETERMINE WHAT NORTH HOLLYWOOD TOYOTA BROKE! Crown Toyota advised me not to try opening the sunroof to see if it works, as there were parts clearly broken and it could cause more damage. This was over three months ago, I have had no response from North Hollywood Toyota. The best I could get is an estimate for over $900 just to tell me how much it will cost to fix what NORTH HOLLYWOOD TOYOTA BROKE IN MY CAR. This is on top of the more than $1,300 THEY MADE ME PAY FOR BREAKING MY CAR. I've driven Toyota's for about 15 years and have never had an issue with any mechanic or dealership. Up until now, it has been wonderful. After this experience, I do not plan to buy another Toyota again. I love the cars, but I really can't swallow the fact that I am out of pocket well over a grand for pushing a button in my car, and the problem still is not fixed! North Hollywood Toyota is THE WORST Auto dealer/Service shop I have ever dealt with. What a nightmare...just for pushing a button. More

Doesn't get better I purchased my Toyota Highlander Limited new in 2005 from Toyota North Hollywood. I have had all service done there since. My most recent experience I purchased my Toyota Highlander Limited new in 2005 from Toyota North Hollywood. I have had all service done there since. My most recent experience for routine service was consistent with all ten years of service: knowledgeable, professional, efficient, prices quoted are prices charged. They are service professionals! Dr. A More

Friendly and efficient service at North Hollywood Toyota I always take my car to North Hollywood Toyota for major services, they are cheerful and efficient and always remember me. I trust the work, my ser I always take my car to North Hollywood Toyota for major services, they are cheerful and efficient and always remember me. I trust the work, my service rep, Paul, was very helpful, friendly and handled my emergency quickly. I would definitely recommend service from North Hollywood Toyota! More