North Hollywood Toyota - Service Center

I brought my car here for body shop repairs. Did not realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corpor realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corporate on 10/12 to even receive a call back from the dealership. Mr. Carrillo called me back and said he would order me a new one. As of today 11/02 I left Richard a message and had to say if he did not call me back, I would call Corporate again. Well he called me back, but informed me that my tonneau cover was not ordered, and he found one, but was not sure if it was mine. And I would have to wait till Monday when he talked to his supervisor. He also informed me that they would not ship it to me. I explained to him it would take me 2 hours to get there, and it was not my fault the tonneau cover was not put back in, and I should not have to come down to get it. I still don’t know, if they will replace it. So once again, I had to call Corporate, where they told me the dealership reported to them that the case was closed and (me) the customer was happy. I explained I am not happy and North Hollywood Toyota is lying about the situation. At this point I was told they are independently owned, and I would have to take them to small claims court. Well guess I will be going to court next week, just to get my tonneau cover. More

We recently took in our family car to have the vehicle serviced, oil change, filters and transmission oil replaced. After having the transmission oil and filter replaced two days went by and the transmiss serviced, oil change, filters and transmission oil replaced. After having the transmission oil and filter replaced two days went by and the transmission completed DIED. the car did not move. We had the car towed tot he dealer. They opened up the transmission and said the torque converted was damaged. They said we will not cover or do anything to it. The transmission died 2 days right after they did work on the transmission. So they simply would not repair it. The next day we had a transmission shop repair it. The shop said the gears INSIDE the tranny was all damaged. Which tells us that Toyota of N Hollywood was lying and said it was not inside the tranny that went bad but the converter. LAIRS. The repair cost us $1,500. I HATE THIS DEALER. NEVER WILL I HAVE ANYTHING TO DO WITH THEM. More

Went in for major tune-up. On the way home smoke started coming out from under my hood. I stopped at the nearest mechanic because I was afraid of further damaging my car. It turned out the timing belt had coming out from under my hood. I stopped at the nearest mechanic because I was afraid of further damaging my car. It turned out the timing belt had slipped off and had melted a hole through the casing. Cost of repair was over $400. In the major service, they specifically list that they inspect the timing belts. When I called to complain, they just flat out denied they had anything to do with it and that they didn't inspect the timing belt. What a bunch of liars. I'm sure they fiddled with it thinking I would go back to them to get it fixed some time later. Bunch of crooks, avoid!!! More