North Park Lexus at Dominion
San Antonio, TX
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Not a good experience I do have some concerns that will prevent me from doing business with them and recommending them to friends and family. Salesman was going to have a I do have some concerns that will prevent me from doing business with them and recommending them to friends and family. Salesman was going to have a red Lexus transferred from the San Pedro location to dominion and said it was "secured" for my wife to look at the next day as she wanted to buy that one. Got a text at 8 pm the night before saying "sorry, it was sold." I'm sure dealership's position is that car is fair game with no deposit. I got that. But, I think it also speaks volumes to customer service and integrity. Dealer had another car we were interested in. Vehicle was listed as non-smoking. There was an obvious cigarette burn in the headliner and the car smelled like smoke. It's funny how companies that cater to more affluent consumers confuse free Starbucks and snacks as excellent customer service. Regardless, we ended up buying our car at Austin of Lexus and had a really good experience. Dr. Moore More
BEST SERVICE AND PRICES IN TOWN HAND DOWN!!!! Salesman James and Used car Sales Manager Tre met my every need and beyond. They really did have my back and made sure I was 100% satisfied when I lef Salesman James and Used car Sales Manager Tre met my every need and beyond. They really did have my back and made sure I was 100% satisfied when I left those doors. Highly recommend!!! -Isaac R More
WORDS CANNOT DESCRIBE THE EXPERIENCE! I purchased a brand new Lexus and discovered it did not fit my needs within a couple of days. My salesperson Alex Navarrete had the patience of a I purchased a brand new Lexus and discovered it did not fit my needs within a couple of days. My salesperson Alex Navarrete had the patience of a saint dealing with me! He spent several hours driving multiple cars until we found the perfect one for me- which was a new GS 350. I love it!!! The entire team from Justin, the new car sales manager and Oscar Elizondo in finance was the best experience I have ever had purchasing a car. I was able to visit with the General Manager, Jesus Rodriguez and he was very helpful in resolving my situation! I have owned several Mercedes Benz that I purchased in Boerne. I don't know how that store can survive when you have the staff, service and amazing facility that Lexus at Dominion have to offer!!! More
Great Service! I recently took my 2015 GS for 20K mile scheduled service. Setting the appointment was easy, and the scheduler was able to work with my scheduling nee I recently took my 2015 GS for 20K mile scheduled service. Setting the appointment was easy, and the scheduler was able to work with my scheduling needs. The service promptly began within minutes of my arrival. John Barecky (Certified Service Consultant of record) displayed his usual level of exemplary customer care and concern, kept me informed of the service progress, and returned my car to me washed perfectly. NP Lexus of Dominion is a class act, and is the product of their exceptional, professional team members. John is predictably on his game each and every time I bring my vehicle in for service. Thank You! Rodney Rice More
It's the management! I just traded in my Mercedes for a Lexus 300h. Sales manager, Todd Vagi, worked hard to earn my business and my trust. He went out of his way to m I just traded in my Mercedes for a Lexus 300h. Sales manager, Todd Vagi, worked hard to earn my business and my trust. He went out of his way to make sure that I was completely satisfied. In the auto sales industry professionalism, ethics and trust are not easy to earn. Mr. Vagi is a wonderful example of these qualities. And thank you also to Cory Holland who attended to all of the little details that matter. Dr. D More
The place to buy a Lexus! We recently purchased a Lexus RX 350 from North Park Lexus of Dominion. Our original plan was to go thru our bank’s car buying service, but at North We recently purchased a Lexus RX 350 from North Park Lexus of Dominion. Our original plan was to go thru our bank’s car buying service, but at North Park Lexus of Dominion we found the exact RX 350 that we wanted (colors, features, options, etc.) We had expected that the prices would be much higher than competitors. WRONG! We were able to get a better price than the car buying service offered -- and, from a dealer much closer to home. Our salesman, Frank Pace, was very professional and accomodating. No pressure, etc., which made the car buying experience extra special. Frank ensured that our requirements, desires and needs were met to our satisfaction and then some. An extra nice touch was the gift of a basket of “goodies” -- a touch of class! Frank was excellent at following-up to ensure our experience was positive in all respects. The facility at North Park Lexus of Dominion is absolutely “First Class!” Viewing the photos of the facility on the web page does not do justice to seeing the facility in person. Not many superlatives (e.g. “rustic luxury”) can accurately capture the appearance and ambiance that one experiences while there. All of the employees we’ve encountered on several visits were professional, friendly and helpful. If you are like we were -- ready to move up to automotive state-of-the art design, technology and luxury -- we highly recommend that you visit North Park Lexus of Dominion -- and ask for “Frank”. You will not be disappointed. Jim and Sharon Zartman San Antonio, Texas More
Mike Hagee is a Class act salesman! The title says it all! Had an issue with trade in manager otherwise rating would be a five... Mike was class class, and more class The title says it all! Had an issue with trade in manager otherwise rating would be a five... Mike was class class, and more class More
Clean dealership Everyone was friendly and knowledgeable. Also excellent experience the dealership was super clean KUDOS for housekeeping. Keep up the good work. Th Everyone was friendly and knowledgeable. Also excellent experience the dealership was super clean KUDOS for housekeeping. Keep up the good work. Thanks Ms A Salinas More
Exemplary Customer Care I just purchased a new Lexus from this dealer. Without any reservations, the purchase experience was both professional and exceptional. See Rusty Vau I just purchased a new Lexus from this dealer. Without any reservations, the purchase experience was both professional and exceptional. See Rusty Vaughn or Kent Patterson for assistance in selection and working a favorable deal for you. Customer care begins on your arrival, and awaits you on your return. Lexus builds a great vehicle, the staff at North Park Lexus @ Dominion is what sets this dealer many miles ahead of any other dealer in the Southwest. I will be back for my next vehicle replacement in the coming months. Rodney Rice More
Top Notch Experience Our entire experience was exceptional from beginning to end. Our sales specialist, Jamie Brennan, welcomed us at the beautiful NP Lexus at Dominion de Our entire experience was exceptional from beginning to end. Our sales specialist, Jamie Brennan, welcomed us at the beautiful NP Lexus at Dominion dealership. She helped locate the exact vehicle we were looking for, made the purchase process painless, and delivered our new GX460 expeditiously. We couldn't be happier with our experience, and would highly recommend Jamie Brennan to anyone in the market for a new vehicle. We will continue to be long-time Lexus customers thanks to the superior service they provide! More