North Park Lexus of San Antonio

My husband and I were blown away by the customer service that was given to us when we went to buy our first Lexus. My brother had recommended Nino Vaccarella, because of how helpful he was when he purchase that was given to us when we went to buy our first Lexus. My brother had recommended Nino Vaccarella, because of how helpful he was when he purchased his Lexus. Not only did he answer a million questions for me, but he did it with patience and kindness. He was not one of those pushy salesman who only wants to make a deal. He chatted with us, made us laugh, and gave us a very pleasant ad personal car buying experience. His assistant Brittany Schafer brought the car to our house the next day with a thank you basket and a heart full of knowledge. She spent over an hour with us teaching us all the new technology, setting up our phone, setting the seat memory, and answering any question we had. She also made us feel like we were now part of the Lexus family. We were so surprised at how both Nino and Brittany truly wanted to make sure we were happy with our purchase. They took time to send us the app link and set it up. Both of them have also sent me text messages asking how we like the car and asked if we needed anything. Customer service like this is hard to come by anymore, but Brittany, Nino, and the staff at North Park Lexus of San Antonio really have specialized in making the customer feel welcomed and loved. I would also like to mention how nice the lady at the snack bar was. She had the most pleasant smile and was very kind. We highly recommend purchasing a car from North Park and without a doubt you should ask for Nino or Brittany to assist you. Many many thanks for your kindness. Suzie Sollock More

I recently purchased a used GX460 and had a wonderful experience with Jay Kroum as our Sales Consultant. Jay and his team were very helpful, honest, knowledgeable, and very patient with my questions; eve experience with Jay Kroum as our Sales Consultant. Jay and his team were very helpful, honest, knowledgeable, and very patient with my questions; even though it took me several weeks to decide on just the right vehicle for my needs. I appreciate this dealership's professionalism and for treating me like a valued customer! Their customer service is worth the drive from Corpus Christi! Thank you! More

Everyone there from the moment you arrive is making sure your taking care of and it never stops. They all are Fantastic !! This happens every time you visit!!! your taking care of and it never stops. They all are Fantastic !! This happens every time you visit!!! More

Professional, friendly, honest - the absolute BEST experience I’ve ever had at a dealership!!! Carley & the service team were EXCELLENT!! I couldn’t have asked for better!!! And the video of my car experience I’ve ever had at a dealership!!! Carley & the service team were EXCELLENT!! I couldn’t have asked for better!!! And the video of my car that I was sent after the service was EVERYTHING!!! More

Best dealer service over all brands. I’m 76, gone through a lot of cars and have never received the quality product and service as with this dealership! I’m 76, gone through a lot of cars and have never received the quality product and service as with this dealership! More

This is my second Lexus I bought at this dealership. Great experience from start to finish. I requested to keep Jeffrey as my service advisor great person that takes care of you. Everyone at this dealer Great experience from start to finish. I requested to keep Jeffrey as my service advisor great person that takes care of you. Everyone at this dealership is friendly and helpful! More

Excellent experience! Everyone at the dealership was absolutely great to work with. First time Lexus buyer, everything first class! Everyone at the dealership was absolutely great to work with. First time Lexus buyer, everything first class! More

Service was excellent as always! I would highly recommend North Park Lexus San Antonio for your service needs. I would highly recommend North Park Lexus San Antonio for your service needs. More

First Lexus experience was impressive. First-class dealership providing knowledgeable professionals in a stress-free atmosphere. Our salesperson was incredible and listened to our buying “ First-class dealership providing knowledgeable professionals in a stress-free atmosphere. Our salesperson was incredible and listened to our buying “plan” and helped make it happen in record time. So grateful for the respect we were shown. More

Extremely helpful from arrival to departure, everyone always kept me in the loop as to progress of the service. Excellent always kept me in the loop as to progress of the service. Excellent More