I ordered a vehicle several months ago, had a trade-in, and worked with Tiffany. I made an appointment, and the walk-in ordering process was very smooth, all my questions were answered quickly during production, and taking delivery was a very special experience.
To address the elephant in the room: the foremost important and differentiating attribute among different dealers is of course who can offer the most competitive pricing, and I was very pleased with the deal North Park Lexus presented to me.
That aside, what really stood out to me, however, was the friendliness/honesty of the staff and the wide array of their delivery services. You can work pricing to be about the same at various dealers if you try hard enough and if your timing is right, so that is not really a factor. North Park Lexus stands out in everything else and makes purchasing a car ACTUALLY a happy and memorable experience! I, like most people, normally avoid and even dread going to dealerships as they can often be intimidating places, but I cannot wait to visit North Park Lexus again! I genuinely felt I was treated like family, not a "prospect" from start to finish, and Tiffany did everything to make sure I was in good spirits every step of the way. This is hard to find at any car dealership, trust me. Elaborating more on this would make the review twice as long.
North Park Lexus also has a great reputation for offering various delivery/pick-up services for your new vehicle, trade-in, lease, loaner, or even yourself to accommodate whatever situation you may be in. This is especially wonderful for people who live out of town and makes life a lot easier. I believe they even deliver to all parts of the state and other parts of the country (not sure on the details).
Proof of this dealership's reputation: the area I live in is equidistant from San Antonio, Austin, Houston, with Houston being closest slightly. Almost all the Lexus vehicles I see around my area are from North Park. (Apparently this dealership also dominates south Texas and hill country regions as well from what I've heard/seen). My family has been in the Houston area market since...forever, plus we go there often to visit friends/family and run errands; but after this experience I would rather go out of my way to North Park Lexus in San Antonio for future vehicles. I don't see myself shopping in Houston anymore. I recommend anyone else looking for a Lexus to do the same.