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North Park Lexus of San Antonio

4.9

310 Lifetime Reviews

611 Lockhill Selma Road, San Antonio, Texas 78216 Directions
Sales: (210) 308-8900

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310 Reviews of North Park Lexus of San Antonio

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September 28, 2019

"Fantastic customer service"

- chic8739

I purchased my 2010 Lexus RX350 at North Park Lexus San Antonio and have had it serviced only by their great service department. My service advisor is Mark Micheletti and he took care of my needs perfectly. The service area waiting room is the best.in my opinion. Have a refreshing drink and some snacks in a comfortable place to relax. You can even get a relaxing back and neck massage if you desire. It may be strange to say that I look forward to getting my vehicle serviced but that's how I feel.

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Recommend Dealer
Yes
Employees Worked With
Mark Micheletti
September 15, 2019

"Pricing is aggressive, the staff is not..that's a GOOD thing"

- SeanD

I ordered a vehicle several months ago, had a trade-in, and worked with Tiffany. I made an appointment, and the walk-in ordering process was very smooth, all my questions were answered quickly during production, and taking delivery was a very special experience. To address the elephant in the room: the foremost important and differentiating attribute among different dealers is of course who can offer the most competitive pricing, and I was very pleased with the deal North Park Lexus presented to me. That aside, what really stood out to me, however, was the friendliness/honesty of the staff and the wide array of their delivery services. You can work pricing to be about the same at various dealers if you try hard enough and if your timing is right, so that is not really a factor. North Park Lexus stands out in everything else and makes purchasing a car ACTUALLY a happy and memorable experience! I, like most people, normally avoid and even dread going to dealerships as they can often be intimidating places, but I cannot wait to visit North Park Lexus again! I genuinely felt I was treated like family, not a "prospect" from start to finish, and Tiffany did everything to make sure I was in good spirits every step of the way. This is hard to find at any car dealership, trust me. Elaborating more on this would make the review twice as long. North Park Lexus also has a great reputation for offering various delivery/pick-up services for your new vehicle, trade-in, lease, loaner, or even yourself to accommodate whatever situation you may be in. This is especially wonderful for people who live out of town and makes life a lot easier. I believe they even deliver to all parts of the state and other parts of the country (not sure on the details). Proof of this dealership's reputation: the area I live in is equidistant from San Antonio, Austin, Houston, with Houston being closest slightly. Almost all the Lexus vehicles I see around my area are from North Park. (Apparently this dealership also dominates south Texas and hill country regions as well from what I've heard/seen). My family has been in the Houston area market since...forever, plus we go there often to visit friends/family and run errands; but after this experience I would rather go out of my way to North Park Lexus in San Antonio for future vehicles. I don't see myself shopping in Houston anymore. I recommend anyone else looking for a Lexus to do the same.

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Recommend Dealer
Yes
Employees Worked With
Tiffany
January 29, 2019

"Prompt vehicle service, zero hassles!"

- NPMar

Great customer service from arrival to departure! I was able to run my errands thanks to my advisor who suggested their courtesy car rental which was very convenient for me & the process was hassle free.

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Recommend Dealer
Yes
Employees Worked With
Laurel, Lonell
January 08, 2019

"Service department "

- Sad customer

North park Lexus will sell you a vehicle in a heartbeat but service department needs improvement. If you need oil doesn’t matter if you have a appointment or not it will take 2 hours or more (3 oil change averages out to 2:25mins)and you better pack a lunch you could only eat popcorn and drink coffee for so long. I’ll not buy a Lexus from this dealer. We purchase 4 Lexus in last 5 yrs!

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Recommend Dealer
No
Employees Worked With
Service
January 05, 2019

"Love2"

- Unbelievable

What a great experience. John Maldonado is a walking billboard for great salesmanship. His working knowledge of the Lexus brands is astounding. The experience was great from start to finish.

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Recommend Dealer
Yes
Employees Worked With
John Maldonado
August 12, 2018

"Wonderful place"

- Hieu Nguyen

Ms. Farrah - Service Advidor, Mr. Jimmy - Transportation Department are very professional and courtesy. Please contact her when you are in need. Very good place and very good people! Well done 👍

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Recommend Dealer
Yes
Employees Worked With
Farrah
May 27, 2018

"Wally is the best service rep!"

- Lmaddocks

I have been a customer of Norrh Park Lexus for over 10 years, and Wally has been my service rep from the beginning. He takes such good care of my car, I never worry about it. I know that it will always be in tip top running condition.

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Recommend Dealer
Yes
Employees Worked With
Wally Murray
May 26, 2018

"Excellence in service, Excellence in sales!"

- Ronluz

I'm always satisfied with the service I receive from North Park Lexus. I've been a customer since 2008, and have purchased 5 Lexus vehicles from them. Scott Barranco has been my service adviser for many years and he's been consistent in taking good care of my vehicle needs.

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Recommend Dealer
Yes
Employees Worked With
Scott, Marco
May 26, 2018

"Always superb"

- CelNav

I've been a Lexus customer for many years - 10 in Atlanta and 1 in San Antonio. It's easy and efficient to make appointments online with the same technician and at my convenience. I was met quickly and with a smile. The waiting area is well equipped with beverages, snacks, newspapers, and TV. Free wifi makes it even better ... and a massage makes it worthwhile. While I miss my friends at Nalley Lexus in Atlanta, it's good to have new ones at North Park here in San Antonio.

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Recommend Dealer
Yes
Employees Worked With
Noellia
May 21, 2018

"Patty Nguyen"

- Patty

I live in Austin but prefer to drive to San Antonio to buy a car and serviced at Northpark. Good price and serviced, better than Austin Lexus dearship.

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Recommend Dealer
Yes
Employees Worked With
Renato Alcantar
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