North Park Lexus of San Antonio

Overall purchase experience was excellent compared to my others in the past. Braden Stanley did an excellent job selling me the car. Car could have been better prepared for test drive. Discussion of use others in the past. Braden Stanley did an excellent job selling me the car. Car could have been better prepared for test drive. Discussion of use at golf tournament should have preceded test drive. Andrew's service was excellent once I got to see him; however, the wait to see him was excessive. Based on my experience, he probably is over tasked. Braden's quick overview of the car was excellent. I am still plodding through the owner's manual and am very happy with the car so far. More

Excellent experience from initial discussion thru vehicle delivery. Nikki's customer service was outstanding thorough out the process. The particular vehicle I wanted was not available is San Antonio. She delivery. Nikki's customer service was outstanding thorough out the process. The particular vehicle I wanted was not available is San Antonio. She located one and had it ready for delivery in 2 days. More

My experience with North Park Lexus has involved the purchase of 2 cars and service visits. My sales person is Rhonda Locke and she has always been accessible and professional. In fact, I've not met a purchase of 2 cars and service visits. My sales person is Rhonda Locke and she has always been accessible and professional. In fact, I've not met anyone there who was not friendly and professional. More

Outstanding customer service, as always. Erik Joseph was courteous and professional, and extremely knowledgeable. I was hesitant about car shopping during this pandemic but NP Lexus made it easy and I felt courteous and professional, and extremely knowledgeable. I was hesitant about car shopping during this pandemic but NP Lexus made it easy and I felt safe and comfortable the whole time. More

As far my first experience with Lexus I have a good experience. Mr. Maldonado was very professional and attentive. I told him what I was looking for, and the first vehicle he showed me I bought. He m experience. Mr. Maldonado was very professional and attentive. I told him what I was looking for, and the first vehicle he showed me I bought. He made my experience stress free, I'm happy with my purchase. Alsi, I was thankful and very impressed with Mr. Victor Torrez (Finance) professionalism and his time for explaining in detail my questions. The only thing I have to add is that the facility furniture and offices needs to be updated. Small details like this can be discouraging with a name like Lexus I expected walking to comfort and a luxurious environment. More

James was on it looking to put me in another Lexus since my previous one was going over miles was all done by text phone my previous one was going over miles was all done by text phone More

Every step of my purchase of my IS 300 Lexus was excellent. Ruben Rivas was an exceptional sales person and everything about the transaction was positive. excellent. Ruben Rivas was an exceptional sales person and everything about the transaction was positive. More

We just traded in our 11 year old RX 350 for the 2021 model. North Park Lexus has the best service center, keeping our RX in tip top shape so when it was time to trade it in we were able to get the best model. North Park Lexus has the best service center, keeping our RX in tip top shape so when it was time to trade it in we were able to get the best trade in value and a great price for the new RX. James is a wonderful sales rep. No pressure, very knowledgeable and ready to help when we made our decision. The new RX is Awesome! smooth, quiet and so comfortable - it is the ultimate driving experience. I don't care if I am stuck in traffic! Thank you to Lexus and James! More

Very impressed and pleased with the service from every single employee at this dealership. We were immediately greeted, walked in, led straight to a salesperson, who gave us a tour of the facility, meetin single employee at this dealership. We were immediately greeted, walked in, led straight to a salesperson, who gave us a tour of the facility, meeting employees from several departments along the way. We will not go to another dealership. More