North Park Lexus of San Antonio

Wolly at North Park Lexus is AWESOME! I recently had a minor accident which is a very scary feeling. I happened to call the dealership just minutes before closing time. When the service ad I recently had a minor accident which is a very scary feeling. I happened to call the dealership just minutes before closing time. When the service advisor picked up the phone it was a soft, calm voice on the other end of the call, his name is Wolly. Immediately, I felt safe and my fear went away. As a matter of fact, he said my first concern is are you in a safe place on the road? I was and he continued to give me step by step instructions on how to proceed. It was already horrible that I had been in an accident and it didn't help that the next day was going to be a super busy day I had planned for months. Again Wolly came to my rescue letting me know my car was in good hands and to not worry just head straight to the lender office and I will be in touch. Wolly was awesome and provided excellent customer services! I would recommend Wolly for any future services. More

Customer Service Always a pleasure I drive past a Lexus dealer to come 2 hrs to this location because they are and always have known the key to customer service, so I Always a pleasure I drive past a Lexus dealer to come 2 hrs to this location because they are and always have known the key to customer service, so I will continue to bring them my service and recommend them to others More

Great service rep. I have never trusted a dealership before but my service rep. Wally Murray always goes the extra mile to keep our car perfect and safe and he is always I have never trusted a dealership before but my service rep. Wally Murray always goes the extra mile to keep our car perfect and safe and he is always helpful to give us a heads up to issues that may be coming up, our Lexus experience is always top notch because of him! Bill and Julie Gowen. More

Excellent service They did routine service, found an oil hose leak which was covered by warranty and replaced the defective hose. Car was washed as well. I will go back They did routine service, found an oil hose leak which was covered by warranty and replaced the defective hose. Car was washed as well. I will go back. More

Excellent service. We love this dealership; customer service is always excellent. Everything is always completed as promised. We have service our vehicles at this deal We love this dealership; customer service is always excellent. Everything is always completed as promised. We have service our vehicles at this dealership for over 12 years; will not go anywhere else. More

Review of service provided Excellent, service, provided in a timely manner. Service agent, Scott Barranco, was responsive to our needs, was courteous, and insured an overall pl Excellent, service, provided in a timely manner. Service agent, Scott Barranco, was responsive to our needs, was courteous, and insured an overall pleasant experience. As always, the customer lounge provided outstanding amenities.. More

Awesome I love North Park Lexus. I just leased my second Lexus vehicle and would recommend this dealership to all my friends and family. Ask for Garret too! I love North Park Lexus. I just leased my second Lexus vehicle and would recommend this dealership to all my friends and family. Ask for Garret too! More

First Time Experience with this dealership It was a pleasure to drive 125 miles to visit this car dealer for my first oil change. Although my car is close to 3 years old, we only have driven it It was a pleasure to drive 125 miles to visit this car dealer for my first oil change. Although my car is close to 3 years old, we only have driven it 7500 miles. I know from reading the operation manual that 10000 miles is the time to change the oil but the time span made me nervous. After my experience with this dealership I plan to change the oil at a minimum of once per year regardless of the mileage. I would like to close by saying "ThankYou" North Park Lexus you have a wonderful facility and great employees. More

My experience I want to thank Brian Lovato for making our experience an easy and painless one..I woul recommend him to anyone who is looking to purchase a Lexus..th I want to thank Brian Lovato for making our experience an easy and painless one..I woul recommend him to anyone who is looking to purchase a Lexus..thank you Brian More

Best car buying experience ever! I was on the North Park Lexus website looking at their L-certified inventory and found one I was interested in. I submitted a request for contact abou I was on the North Park Lexus website looking at their L-certified inventory and found one I was interested in. I submitted a request for contact about the vehicle and within the hour I had received an email from a sales representative named Nikki Sample. The next day I received follow-up emails and phone calls from her. She took initiative without being pushy or overbearing. She was polite and professional and took my interest seriously. We were able to schedule a test drive at my convenience. I found a second car I was also interested in and when I showed up to my appointment she had both cars parked in the front and ready to go. It was so nice having that prior communication so that I could just walk in that morning and immediately have someone ready to take care of me. Within an hour I was able to preview each car, test drive my favorite one, and have my trade-in evaluated. I immediately decided I wanted to purchase one of the cars and was then instantly seen by Georgette in the finance department. Within an hour I had financing complete, my new car detailed, and ready to go. Dustin took the time to teach me all about how to use all the features inside. I was dreading buying a new car because it usually involves being ignored by sales people who don't take me seriously or being taken advantage of by men who think I don't know about cars because I'm a woman. I have to say this was THE BEST experience I've ever had at a dealership! I thought it would be an exhausting, all-day miserable and tedious event but I was driving away in my new car in less than three hours! Nikki, Dustin, and Georgette made this experience so exciting and enjoyable! I highly recommend working with Nicki at North Park Lexus. She's awesome! (And a note to management- I can't tell you how much I appreciate you having female salespeople! It made a HUGE difference in my car-buying experience!) More