North Park Lexus of San Antonio

Best car buying experience ever! I was on the North Park Lexus website looking at their L-certified inventory and found one I was interested in. I submitted a request for contact abou I was on the North Park Lexus website looking at their L-certified inventory and found one I was interested in. I submitted a request for contact about the vehicle and within the hour I had received an email from a sales representative named Nikki Sample. The next day I received follow-up emails and phone calls from her. She took initiative without being pushy or overbearing. She was polite and professional and took my interest seriously. We were able to schedule a test drive at my convenience. I found a second car I was also interested in and when I showed up to my appointment she had both cars parked in the front and ready to go. It was so nice having that prior communication so that I could just walk in that morning and immediately have someone ready to take care of me. Within an hour I was able to preview each car, test drive my favorite one, and have my trade-in evaluated. I immediately decided I wanted to purchase one of the cars and was then instantly seen by Georgette in the finance department. Within an hour I had financing complete, my new car detailed, and ready to go. Dustin took the time to teach me all about how to use all the features inside. I was dreading buying a new car because it usually involves being ignored by sales people who don't take me seriously or being taken advantage of by men who think I don't know about cars because I'm a woman. I have to say this was THE BEST experience I've ever had at a dealership! I thought it would be an exhausting, all-day miserable and tedious event but I was driving away in my new car in less than three hours! Nikki, Dustin, and Georgette made this experience so exciting and enjoyable! I highly recommend working with Nicki at North Park Lexus. She's awesome! (And a note to management- I can't tell you how much I appreciate you having female salespeople! It made a HUGE difference in my car-buying experience!) More

Response to Customerrs Needs With my current lease up in June 2017, I needed to see what my options were, Working with Rhonda Locke, I determined that I would like to look for a With my current lease up in June 2017, I needed to see what my options were, Working with Rhonda Locke, I determined that I would like to look for a low mileage 2015 certified Lexus RX350. Rhonda agreed to help and I was able to purchase exactly what I was looking for, a 2015 certified Lexus 350 with 9,000 miles. Rhonda is the person that every purchaser should expect to find. Knowledge of the product, the purchasing options, and the willingness to go the extra miles to meet the customers needs. Rhonda is a great asset to your organization. Ken Patla More

2017 ES350 LEASE Great experience. Erik Joseph was knowledgeable, attentive and very professional. Financing was fast and they explained every question we had. I wi Great experience. Erik Joseph was knowledgeable, attentive and very professional. Financing was fast and they explained every question we had. I will recommend Lexus to my friends and relatives. More

Excellent customer service! I had my 2014 GS350 serviced today (30K Miles). John Barecky (Service Adviser) handled the details professionally, and with exemplary customer concern I had my 2014 GS350 serviced today (30K Miles). John Barecky (Service Adviser) handled the details professionally, and with exemplary customer concern...he always does. Could not be more pleased with the vehicle, and the continued level of care extended by NP Lexus of Dominion. Rodney Rice More

Love this place Service is excellent. Love the cars and staff is knowledgeable and friendly. Sales force is helpful and not pushy. I chose to buy from this dealers Service is excellent. Love the cars and staff is knowledgeable and friendly. Sales force is helpful and not pushy. I chose to buy from this dealership years ago because the customer service stood out to me. I'm a loyal customer and plan to continue to do business with this dealership in the future. More

Great Service Advisors! Carley, Laurel and Farrah are the absolute best in the service department! I encourage you to book your service appointments with any one of them! Carley, Laurel and Farrah are the absolute best in the service department! I encourage you to book your service appointments with any one of them! More

Outstanding customer service! We've been coming here ever since moving to the area many years ago. Customer service is outstanding and we love our sales rep, Erik Joseph. Can't say We've been coming here ever since moving to the area many years ago. Customer service is outstanding and we love our sales rep, Erik Joseph. Can't say enough positive...every aspect of this dealership is top notch!!! More

Great service Great as usual. Friendly service. On time. Always enjoy the coffee bar and rocking chairs. A loaner is always available for longer service times. Serv Great as usual. Friendly service. On time. Always enjoy the coffee bar and rocking chairs. A loaner is always available for longer service times. Service advisor Scott is on his second Lexus with me and is always available for Q&A time. More

Replacement of dash board per Lexus recall bulletin. After over 3 years of waiting for replacement parts from the manufacturer we received notice that the dashboard was available (still waiting for door After over 3 years of waiting for replacement parts from the manufacturer we received notice that the dashboard was available (still waiting for door panels) The installation service was scheduled with a "loaner" provided. Ms. Erica Dominguez was the service manager who oversaw the service and we are delighted with her attention, professionalism and efficiency. More

Top Quality The quality of the dealership management and service matches that of the car -- Top Quality all the way. The Sales Manager was also involved in the n The quality of the dealership management and service matches that of the car -- Top Quality all the way. The Sales Manager was also involved in the negotiation of this sale and was 100% supportive of resolving the air-bag recall inconvenience. It was a win-win situation! More