North Park Lexus of San Antonio

Successful trade up experience! After visiting with a Service Consultant(Mark Micheletti) I previously worked with while previously at a Toyota service center, he gave me a requested After visiting with a Service Consultant(Mark Micheletti) I previously worked with while previously at a Toyota service center, he gave me a requested referral to Jay Kroum whom he felt would be especially tuned to me as a slow to move prospect who might push his patience somewhat. Jay worked hard to find proper car from another Dealer and have it Qualified for Lexus Extended Warranty and worked with Tom Murders to arrive at a mutually agreeable deal. It was a happy experience! More

Excellent Customer Service Excellent customer service and very courteous staffI. I will strongly recommend to visit thie North Park Lexus of San Antonio when shopping around for Excellent customer service and very courteous staffI. I will strongly recommend to visit thie North Park Lexus of San Antonio when shopping around for Lexus More

Friendly, knowledgeable and fast! I just bought a new Lexus at Northpark and had the best experience I've ever had when purchasing a new car. My sales rep was Gabriel Martinez and he I just bought a new Lexus at Northpark and had the best experience I've ever had when purchasing a new car. My sales rep was Gabriel Martinez and he was key at getting me into the car that I wanted and patiently explaining all of the bells and whistles before I left the lot. More

Excellent Experience Buying I recently purchased a used car from North Park Lexus. Even though I was not shopping for one of the higher-end cars that they normally market, they I recently purchased a used car from North Park Lexus. Even though I was not shopping for one of the higher-end cars that they normally market, they still treated me with prompt professionalism. I was especially delighted with our sales representative , Darin Van Dusen. He was appropriately attentive and knowledgeable, but not overly solicitous--as I had experienced at another prominent dealership in S.A. This is the second car my family has purchased from the North Park family, and I'm sure we will be back! More

Best Customer Satisfaction I have ever had purchasing a car. I was treated with upmost respect and everyone was so friendly. Michael, Garret, and Tripp went over and above to make this buying experience a pleas I was treated with upmost respect and everyone was so friendly. Michael, Garret, and Tripp went over and above to make this buying experience a pleasure.. They were very well informed and answered all of our questions. They made me feel like we had known them forever. Very friendly atmosphere and very knowledgeable sales managers. More

North Part Lexus I enthusiastically recommend North Park . The whole experience was very professional with focus on customers' needs and questions. And it doesn't st I enthusiastically recommend North Park . The whole experience was very professional with focus on customers' needs and questions. And it doesn't stop after purchase. Support continues. If a client has questions, they are welcomed and answered. More

Excellent Highly recommend this dealership, very friendly, patient and professional. This is the first time I've gone back to the same dealership to purchase a Highly recommend this dealership, very friendly, patient and professional. This is the first time I've gone back to the same dealership to purchase another car. Great customer service! More

Lexus experience This is the first time my wife and I buy a vehicle at North Park Lexus. We have bought numerous vehicles at other dealerships, and this experience wa This is the first time my wife and I buy a vehicle at North Park Lexus. We have bought numerous vehicles at other dealerships, and this experience was by far the best we have had. From the time we arrived, every one there were very friendly and courteous. Jaimie Whitworth was very friendly and respectful. He took time in showing us the vehicles ,and answering any questions we had. Lee Willis made sure we were taken care of and explained how customer service continues after the sale. Victor Torrez also was very courteous and professional. He gave us the best financial option available. North Park Lexus has definitely raised the bar in customer service. We will definitively go there again if we need another vehicle. More

Exemplary's an understatement as to how great North Park is! I'd be remiss if I didn't start by saying that North Park Lexus as a whole and Darin Van Dusen in particular, are without question the most courteou I'd be remiss if I didn't start by saying that North Park Lexus as a whole and Darin Van Dusen in particular, are without question the most courteous, professional and well-organized dealership with which I've ever been associated. Almost immediately, I was highly impressed with Darin – the sales associate with whom I worked – for how competent and attentive he was. Moreover, I quickly moved to ask about a 2008 LS 460 they had and he could not have been more helpful in regards. There were a few pertinent details that I had rather elaborate (if not technical) questions on, which resulted in a full 30-minute conversation. Mind you that, at this point, Darin had no idea that I was pre-approved for a loan yet he still took time to address my every concern, nonetheless. (For all he knew, I was just another tire-kicker who had no interest [capacity] to purchase anything; although, this had zero bearing on his tone, enthusiasm or depth.) This level of consideration is uncommon in any profession – and is virtually unheard of in pre-owned car sales. The patience and generosity of Darin was, in fact, the single most influential factor — even more-so than pricing — of our electing to buy from them. And the pleasant experience was not exclusive to him: EVERYBODY with whom I dealt furthered my confidence in North Park as well. Victor, the finance manager, was the consummate professional while remaining both gracious and knowledgeable. He was truly a blessing in his ability to include a warranty that affords my family peace of mind, safety, and assurance. So many thanks to Vic (and staff), too! Finally, if you're still unsure as to whether North Park's indeed an *elite* operation, then wait 'til you hear what puts them head-and-shoulders above the rest... Not only did they provide outstanding service throughout the sale, but due to my rigorous schedule, they even DELIVERED THE CAR TO MY FRONT DOOR!! Please understand that this wasn't a 5-, 10-, or 20-mile trip; it was all the way from San Antonio to North Austin – in rush-hour traffic, no less! Mike, Darin's assistant who so kindly helped with our paperwork, was tremendously understanding and flexible. Around 15 minutes prior to his arrival, we had maintenance personnel show up so we had to sign the documents outdoors :-( But you'd never have known with Mike as he handled the situation with poise, class and good temperament. His jovial nature allayed my concerns from not being able to accommodate him more appropriately, i.e., at our dining-room table. So from start to finish, North Park Lexus of San Antonio has EXCEEDED my expectations of what a car dealership is, can and should be. Working with them has greatly enhanced my impression of Lexus and has shown me what true customer service is all about. So if you or anyone that you know is searching for an auto of any variety, then I'd strongly suggest that you contact North Park at once. (Even if they don't have what you're searching for, then you'd be well-served to request them to locate it for you.) Trust me: the overall experience will be well worth the wait! Give them a call. More

Great Experience Nikki is really great. Extremely easy to work with and honest. We bought a GX460 and everything went extremely well. She is very responsive with he Nikki is really great. Extremely easy to work with and honest. We bought a GX460 and everything went extremely well. She is very responsive with her emails and phone calls. Highly recommend. More