North Park Lincoln

Ricky Tejada was very nice and helpful. He went out of his way to make sure we were well taken care of and satisfied with the car. He went out of his way to make sure we were well taken care of and satisfied with the car. More

Great service, made buying the vehicle very easy. Alex and Michelle were great to work with. I live in New Mexico and it was worth the drive! Alex and Michelle were great to work with. I live in New Mexico and it was worth the drive! More

My wife likes Lincolns, so I stopped to check out a possible trade. Ken Mann assisted me with complete professional service. Over three days I or we tried three different cars. Two of which we took possible trade. Ken Mann assisted me with complete professional service. Over three days I or we tried three different cars. Two of which we took for trial overnight. Finally we made the selection and sale was completed. Ken spent time with both of us to help us learn the new capabilities of the new auto. Without Ken's patience and professional approach we might have just kept looking elsewhere. This is our 5th car from North Park and our old salesman had retired, so I guess we found OUR new sales rep. More

Great experience all the way around. Had the vehicle I wanted. Sales, trade-in and financing went smoothly. Had the vehicle I wanted. Sales, trade-in and financing went smoothly. More

I would like North Park Lincoln to knowhow much I appreciated the service I was provided. I use the word service on purpose, I actually purchased a vehicle. We made a trip to San Antonio for anoth appreciated the service I was provided. I use the word service on purpose, I actually purchased a vehicle. We made a trip to San Antonio for another reason but called the dealership for information on an advertisement. We spoke with Ricky Tejada on our drive to town. He was really great- gave us all kinds of good information and was willing to meet with us on a short notice. Ricky made such a difference in my car purchase. I had been talking to several other dealerships on vehicles and just felt like I was being given the run around they were only interested in seeing how much they could make off of me. From the very start Ricky made me feel like I was receiving a service!!! North Park was great on giving me a good deal and treating me like a valued customer. From now on, I am a North Park customer. Thank you Ricky for everything you did for me! More

Have been pleased every time! I’ve only had 2 salesman at your store in at least the last 4-5 years! Had a good experience with Casper this time as well. Courteous, friendly, know I’ve only had 2 salesman at your store in at least the last 4-5 years! Had a good experience with Casper this time as well. Courteous, friendly, knowledgeable & felt no pressure. Took his time with us & explained questions I had! Well done Casper! Will be back when I’m ready for my next Lincoln! Thank you! BTW…your new store is looking amazing! Can’t wait to see it to completion! More

North Park Lincoln is a top of the line dealership. Our Customer Service Representative (Michelle Sipsas) was very knowledgeable, professional and very patient with us as we decided what we were looki Our Customer Service Representative (Michelle Sipsas) was very knowledgeable, professional and very patient with us as we decided what we were looking for. More

Casper and Joseph did an excellent job on finding the vehicle that I was looking for. They have yet to disappoint. Thanks gentleman!! vehicle that I was looking for. They have yet to disappoint. Thanks gentleman!! More

My car-buying experience at North Park Lincoln was actually very strange and ended up as one of the poorest experiences ever. I contacted them regarding a low-mileage 2020 Mercedes S560 advertised as actually very strange and ended up as one of the poorest experiences ever. I contacted them regarding a low-mileage 2020 Mercedes S560 advertised as a new arrival. The sales team took their time to reach me but we connected and I received some scattered information about the car. I did express my interest in moving forward and the salesperson, Jennifer, promised to contact me the next morning since it was already very late in TX (I am in CA). She reached out next morning and we communicated on the phone and via text and I agreed to purchase the car at the asking price, in writing. I suggested leaving a deposit to secure the car while we complete the next steps and she agreed and stated she would call me shortly to get things going. All was going well I thought so far. But, 1/2 hour later she called and said the S-class has an oil leak and the used car manager is reluctant to spend $2500 to fix the oil leak and is debating whether to fix the car or send it to a wholesaler. Since the car was still under the manufacturer's warranty, I suggested having Mercedes fix the oil leak under warranty. I received verbal acknowledgment that Jennifer would discuss it with the manager and get back to me. At the very end of the day, I got a super-short text message from Jennifer that stated the used car manager decided to not retail the car and will be disposing of it through a 3rd party. I wrote back and suggested that I was willing to still buy the car and waive any claims related to the oil leak but received no response. A day went by with no communication so I reached out again and was informed that, actually, the S-class was sold to a "3rd party" who paid extra to purchase the car above asking! This is very strange to me but I believe that information is actually correct. I believe the car had no oil leak and the dealership fabricated the story to scare me off. They had also suggested, briefly, that maybe I can pay them $2500 (on top of the asking) to fix the leak at which point I reminded them that car was still under full factory warranty and Mercedes would have fixed it at no charge. This was maybe a way to get me to pay $2500 more over their asking? Regardless, I believe the oil leak was a fabricated issue and the dealership is run by an unethical managerial team who did not honor the agreement Jennifer and I had about the purchase of the car and ended up selling the car, probably for $2500 more over asking, to whomever that 3rd party entity supposedly is. Again, very unethical and unprofessional, in my book. My recommendation is to always steer away from dealers who resort to lying and have no idea what professional conduct is. The GM of the dealership, Diego Iturbe, should be ashamed to be leading the management team at North Park Lincoln. More

Beware of the service dept at NorthPark Lincoln. Damaged items on my car & tried to charge me. Damaged items on my car & tried to charge me. More