North Park Subaru at Dominion - Service Center

Thanks to Amanda, service rep, for recommending the advance maintenance package in my warranty program. Vehicle was ready at quoted time. Thanks to the team! advance maintenance package in my warranty program. Vehicle was ready at quoted time. Thanks to the team! More

Can’t say enough about the service yesterday at Dominion North Park my battery needed to be replaced I didn’t have an appointment they worked me in. Amanda updated me periodically on the status of work bein North Park my battery needed to be replaced I didn’t have an appointment they worked me in. Amanda updated me periodically on the status of work being done. She made my unexpected visit to the service department pleasant. thank you for your help More

I scheduled an appointment on July 26 at noon for an oil change, but when I arrived they indicated I didn't have an appointment. Their website says they have a quick oil change service at this location and change, but when I arrived they indicated I didn't have an appointment. Their website says they have a quick oil change service at this location and yet was told to drive 20 minutes to their other location to receive an oil change. The next earliest appointment at this location was two weeks. Later that same day I called service department and no one answered the phone for 15 minutes and then immediately hung up. I called back and it took another 5 minutes for someone to answer. I asked to speak with the service manager and was told they were both unavailable. It has been a week and no one has called or left a message. This lack of service both surprised and disappointed me. I'm planning a trip and want my 2020 Subaru Outback serviced before I left, but it appears that's not going to happen. More

I bought at North Park due to great service I heard of, & they do not disappoint! People were wonderful, service great, explained all, car cleaned, Excellent job! they do not disappoint! People were wonderful, service great, explained all, car cleaned, Excellent job! More

One of the major reasons I purchased my most recent Outback from North Park Subaru at Dominion is because of their incredible service department. Everything is aimed at keeping the customer apprised a Outback from North Park Subaru at Dominion is because of their incredible service department. Everything is aimed at keeping the customer apprised as to the work that's being done, via text and or voice. Superb professionalism and pleasant waiting area. And if you want to take a hike while waiting, Friedrich Wilderness Park is a short walk away! More

Excellent customer service, care & follow-through for vehicle owners. Recently had an engine crap out on 2015 Forester XT & they were supportive with corporate to replace the engine. These are folks th vehicle owners. Recently had an engine crap out on 2015 Forester XT & they were supportive with corporate to replace the engine. These are folks that care about your business & address challenges like pro's. More

Fast and Friendly Service Appointment made online and car was serviced for scheduled maintanence. Car was promised in stated time. Waiting area was clean, TVs, computers and Appointment made online and car was serviced for scheduled maintanence. Car was promised in stated time. Waiting area was clean, TVs, computers and refreshments provided. There were areas for childrens and pets. More

This Service Dept. has been generally very good since we bought our Outback in early 2016. Recently (January 2020) they found some bad wheel bearings when my wife went in for routine service and told them bought our Outback in early 2016. Recently (January 2020) they found some bad wheel bearings when my wife went in for routine service and told them we had been "hearing a noise". We pretty well knew what the problem was but were testing them BECAUSE ... ... There was one episode in 2017 where they did not listen to my wife about a rattle in the muffler AFTER the car warmed up, then the service advisor told her there was no problem. (By the time they had gotten around to checking it, the muffler was cold.) I went back for round two, ran the car until it warmed up enough for the problem to show up, and made the Service Manager listen to it. He went back to his office, got on the computer, and, miraculously, found a tech bulletin about there being one batch of mufflers in the right time frame with a bad internal weld. The lesson is two-fold: 1. They sent the woman away with an easy, no-effort answer. 2. The Service Manager did not bother to keep up with his tech bulletins on Subarus. The other dealer in the north and west San Antonio areas (NOT the old North Park Subaru location) somewhat convenient to us is much worse about #1 above (see review elsewhere on this site), so we continue to use North Park Subaru at Dominion. BUT, the old phrase "Love 'em like a brother, watch 'em like a hawk" definitely applies at all times with dealership service departments.. More

Excellent service and sales We've been using NP Dominion since it opened, bought a few vehicles and is the only dealership we take our vehicles for servicing. The Service Manage We've been using NP Dominion since it opened, bought a few vehicles and is the only dealership we take our vehicles for servicing. The Service Manager, Tim and his crew are fantastic, and so is Andrew in sales. Great people, better service than anywhere else we've been. More

Outstanding Service As usual, outstanding customer service and quick turn around on our 2019 Subaru Crosstrek. Very nice facility and they always keep you updated to wha As usual, outstanding customer service and quick turn around on our 2019 Subaru Crosstrek. Very nice facility and they always keep you updated to what is going on. More