North Penn VW - Service Center

I took my 2012 VW GTI into service for a loss in acceleration and an engine light illuminated. The best sales professional I have ever met Bill Kurz has always taken time to talk to me and help me a acceleration and an engine light illuminated. The best sales professional I have ever met Bill Kurz has always taken time to talk to me and help me anytime I come into the VW North Penn dealership. It is very rare to come across someone who continues to help you way past the date of sale and for that I appreciate it a lot! He is a reason I will stay at North Penn for a long time to come. Another Star at that dealership is Ken Benton, hopefully this write up expresses how much Ken helped me and how far above and beyond the norm for a service dept. Ken helped me out of my rough situation. After having a very stressful month already I was with little options the day I went to pick up my GTI. I drive a very long commute everyday and my GTI is my life-line, it gets me to my jobs and without it I would lose everything. Ken seeing that I was having financial problems with my bank and that I was becoming emotional made a call to his manager to find out how they could help me. It is VERY rare these days to have anyone step way beyond to help another person and to be treated like a person and not just a source of income. After talking with his manager (I apologize for not remembering his name) Ken called me the next day and after my apologies for being so emotional the day before, explained that not a portion but the WHOLE service charge would be covered under warranty!! I was SHOCKED!! That news gave me a HUGE sigh of relief. I can't stress that enough. Everyone knows how tight money is today and they literally saved me. The help and service that Ken Benton went to above and beyond the norm, really helped me and hopefully gets him rewarded for not only great customer service but for helping and affecting another persons life. I appreciate it tremendously and I look forward to staying at North Penn for a very very longtime. Thank you very very much Ken and Bill and thank you to all the other employees at North Penn who have also helped me throughout my VW experience. Thank you. Keith More

I have been a North Penn VW customer for ten years, ever since my wife and I returned from living seven years in Dresden, Germany. I have purchased two used Passats from NPVW and have had them serviced here since my wife and I returned from living seven years in Dresden, Germany. I have purchased two used Passats from NPVW and have had them serviced here as well. The service has always been all-around outstanding. From the salesman, Tim, who sold us both cars to the service rep, Lee, we have had a great experience. I would enthusiastically recommend North Penn VW to anyone who asks! More

Took my 2006 Passat to North Penn for recall service. Staff indicated that there were many problems with the car including some items I just received service on. Ever since then I have had nothing but p Staff indicated that there were many problems with the car including some items I just received service on. Ever since then I have had nothing but problems with my car - after spending $4k my car still doesn't work. Never seen so much incompetence, and arrogance in one setting. Will push my car past it before going back. More

worst dealer ever. every time i went to service my worst dealer ever. every time i went to service my car, they told me that my car would need to do this or that. the recommended services are typic worst dealer ever. every time i went to service my car, they told me that my car would need to do this or that. the recommended services are typically expensive. When i got a second opinion from some other mechanical shops, everything is fine. i keep going to their place because it is close. i make up my mind now that i won't go back any more. miss my dealership at minnesota. More