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North Shore Auto Mall

Lynn, MA

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63 Reviews

811 Lynnway

Lynn, MA

01905

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63 Reviews of North Shore Auto Mall

March 09, 2015

Do not buy their car I bought a 2010 Porsche Panamera 4s for 58000+. I asked them for a carfax report. Kevin Li printed a form without the accident information. After I fo More

by wx9115619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Li
Jun 29, 2015 -

North Shore Auto Mall responded

Andrew, your review is full of misinformation and false accusations against our business. We disclosed upfront to you at the time of the sale that the vehicle had been in a prior accident that was minor in nature, but has since been repaired fully. We also disclosed that the vehicle was driven as a manager demo for a year and therefore had more mileage on it. With this in mind, we discounted the vehicle over $6000 for you. As far as the wiper, window, and navigation system. The wiper linkage snapped as a result of improper ice/snow removal, which we had no issue repairing under warranty. The window switch broke off due to excessive force, which the local Porsche dealer replaced for you under warranty. And as far as the navigation, there was nothing wrong with it at all; you went to the Porsche dealer for a navigation update, which they performed and charged you for, and you tried to get us to reimburse you for it. We stand behind every single one of our vehicles, with yours being no exception. We repaired your wiper linkage ($1000+) with no hesitation under warranty and have been more than responsive to your phone calls and concerns. After speaking with your homestay family, it has become apparent that the real cause of issue here is that your parents are upset with your purchase and now you are slandering us in an attempt to get us to take the car back. We have no issue standing behind the vehicle and making any warranty repairs necessary, but we will not be slandered into taking a car back due to buyers remorse.

January 21, 2015

STAY CALM AND MOVE ON... to the next used car dealer Where do I begin? Just do yourself a favor...stop reading this review and shop anywhere else. Anyway, here goes my first and last encounter with North More

by DBA80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Li, David Romanow
January 08, 2015

Never buy a car from them! Has nothing but issues from day one Transmission lines leaked 4 days after i had the car. A month later the same problem they fixed it. Called them b More

by dturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Contreras
Jan 08, 2015 -

North Shore Auto Mall responded

We are extremely sorry to hear that you are not completely satisfied with your experience. We make every effort to ensure that each and every vehicle that we sell and deliver has been fully inspected and in good health. However, as these vehicles are pre-owned, sometimes things do happen, at which time we make the necessary repairs within the warranty period. We definitely deny any claim that we pay off anyone to inspect the cars as we actually do not even inspect the cars. Every one of our customers is instructed to visit an independent state inspection station to receive their vehicle inspection sticker. We invite you to come see us if you have any further issues with your vehicle and we will do our very best to assist you. Thank you.

November 05, 2014

great experience I came to test drive the car I liked after researching online. The staff members Bill and Kevin were courteous,knowledgeable and helpful. From test dr More

by Octguest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Li
October 17, 2014

Do your research and check them out North Shore Auto Mall is worth a look. I went to the dealership after researching what I was looking for and understanding what the NADA and market p More

by Guest603
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Li
September 24, 2014

crooks do not buy a car in this xxxx hole of a dealership..these people only care about making a quick dollar. my girlfriend went in there about a month and More

by padge87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Igor Andreev
Oct 06, 2014 -

North Shore Auto Mall responded

We are deeply sorry to hear that you have not had a good experience purchasing your vehicle from us. We make our best effort to provide the highest level of customer service to every single one of our customers. The vehicle you purchased came with a 30 day Massachusetts Limited Vehicle Warranty. Any necessary repairs need to be brought to our attention within these 30 days. We actually did perform a warranty claim on your vehicle within these 30 days and made the necessary repairs at no cost to you. However, the second time you contacted us about your vehicle, you were outside of the 30 day warranty period. As a gesture of good will, we offered to pay for half of the necessary repair (exhaust flex pipe), but you declined this offer. Please do not hesitate to contact us if you would still like us to pay for half of the repair.

May 12, 2014

Awesome Experience I went to this dealership basically with a negative balance and bad credit hoping to get out of a bad situation with my previous car. Looked at a Volv More

by ChelseaBoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Igor Andreev
May 09, 2014

Success Our experience here was wonderful and we were able to find and finance the exact car we wanted. Alison was a great employee very nice and helpful, hel More

by cerberius123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Gutierrez
April 29, 2014

my purchase at northshore automall Allison was real nice it took her time to work with us and our financial situation, and really patient with us. very nice lady, service was really goo More

by monicapablo.reyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Gutierrez
April 23, 2014

DO NOT BUY A CAR HERE!!!! STAY AWAY! xxxxxxxx! DO NOT BUY A CAR HERE!!!! STAY AWAY! These people are truly xxxx - Everyone who works here is incompetent! Sales, management, and owners are all idio More

by sortiz12384
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allison Gutierrez
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