North Shore Honda

The service at Northshore Honda is always good - on time and courteous. They take the time to answer my questions and concerns. and courteous. They take the time to answer my questions and concerns. More

Everyone I encountered was friendly, courteous and helpful. I had an appointment set up ahead of time. helpful. I had an appointment set up ahead of time. More

Sales team was awesome. Very professional and reasonable group of individuals. Pleasure to deal with. Watch out for the financing department. After closing, we found ban Very professional and reasonable group of individuals. Pleasure to deal with. Watch out for the financing department. After closing, we found bank fees of $995 (another reviewer had the same issue from December 2023) that were hidden and not disclosed on the final sales price. The bank fees were built into the purchase price with no itemized description and not authorized. There were no paperwork, explanation or itemized like item. When inquired with Valerie Boccia, she was not professional and quite rude. She implied that hidden bank fees on the final sales price is acceptable and part of the process. Her response was basically “that’s how it is” and there’s nothing that I could do. However, when we escalated to Richard Cirami via email, he understood and reimbursed me back timely. More

Sales process was helpful, accommodating, and patient. We did not feel pressured at any part of the sale itself. However, the warranty sales pitch was a slightly different story. The sales lady was quite We did not feel pressured at any part of the sale itself. However, the warranty sales pitch was a slightly different story. The sales lady was quite frigid when warranty was declined. More

Their service manager makes the maintenance of your vehicle a painless experience and ensures that I will continue to utilize them. vehicle a painless experience and ensures that I will continue to utilize them. More

Friendly clean polite clear & knowledgeable interesting fast furious seriously 15 words kind need coffee machine fast furious seriously 15 words kind need coffee machine More

The dealer is very fair and will work with you to find the best fit. the best fit. More

Easy to make an appointment I got a loaner car advisor kept me well informed throughout the visit great job! kept me well informed throughout the visit great job! More

Very disappointing. Dishonest and irresponsive. I have been waiting a whole year for a small refund. After countless of emails that were never responded to I still haven Dishonest and irresponsive. I have been waiting a whole year for a small refund. After countless of emails that were never responded to I still haven't gotten that refund. It's sad to see a dealership that mistreats their customers like that. I bought an Acura MDX and that's no way to treat a good customer. More