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North Shore Mazda
Danvers, MA
1,135 Reviews
Welcome to North Shore Mazda in Danvers, MA. The origin of North Shore Mazda began with our grandfather, who got into the car business while selling vegetables at the Farmers' Market in Waterbury, CT. It was there that he decided to start fixing the trucks that both the merchants and the farmers used for business.
With three generations of ownership, we have grown our New England business into 6 stores in two states. North Shore Mazda opened in late 2012.
North Shore Mazda in Danvers, MA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our Mazda dealership in Danvers has an extensive selection of new and used inventory cars, trucks, hatchbacks, SUVs, Sedans and Sports Cars. North Shore Mazda has the newest Mazda's in-stock at competitive prices. In addition to the new and used cars, we offer a tremendous lineup of Value Cars which are priced under $11,000 and are very affordable cars for everyone.
Customer service is also extremely important to us here at North Shore Mazda which is shown through our Owner Loyalty Program. This exclusive Owner Loyalty Program cannot be found at any of the other Massachusetts Mazda dealers and includes among other things, complimentary oil changes, towing, loaner cars and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,135 reviews
October 19, 2019
Awful Experience This was the worst experience looking for a new car and would never recommend this place to anyone who is comparing prices. From the second I sat down This was the worst experience looking for a new car and would never recommend this place to anyone who is comparing prices. From the second I sat down with Bill his first words were in an arrogant way I only have 10 minutes and I know your comparing prices from another dealer. We do this all the time and we will know if the numbers are right. I did not have a quote in writing from the other dealer and at that point he made me feel like a liar. He then handed me off to Zoie who was pleasant at first but then went down the same road with the insinuation that I was making the numbers up. Totally unprofessional and when I asked for my keys back she said if you can really get the car at that price let me know so I can go buy 10 of them. Zoie just so you know I did get the car at that price and the people at the other dealer ship were nothing but accommodating from beginning to end. If you want to be treated like a criminal then North Shore Mazda is the place for you. More
by Awful Treatment
Employees Worked With
Bill Iannelli, Zoe Ventre
October 15, 2019
Wonderful experience I have had my 2014 Madza serviced with North Shore Mazda for years and was looking to to upgrade to a new used 2016 Mazda. Duarte was friendly and ver I have had my 2014 Madza serviced with North Shore Mazda for years and was looking to to upgrade to a new used 2016 Mazda. Duarte was friendly and very knowledgeable. He didn't pressure me to buy and I felt very comfortable. When I went to pick up my car Duarte did everything for me and I was on my way in no time to enjoy my new car. Thank you again Duarte and North Shore Mazda. More
by danijoy48
Employees Worked With
Duarte Bettencourt
October 15, 2019
He may like burritos but he also loves helping people! Went to Northshore Mazda to get help with purchasing or leasing a new car. I met Bill Iannelli and he was great. He introduced me to Eric Martinello w Went to Northshore Mazda to get help with purchasing or leasing a new car. I met Bill Iannelli and he was great. He introduced me to Eric Martinello who went out of his way to help us. Eric was patient and accommodating. He made me very comfortable with all my questions and needs. We ended up leasing a new cx 5 and the process was quick. We were driving away in it the next day! Brian helped us with all the final paperwork too! Very nice people! I would recommend them to anyone a tad bit intimidated. They were great! More
by LMiv
Employees Worked With
Billy , Bill Iannelli, Eric Martiniello
October 13, 2019
Great team, great experience! My sales consultant, Duarte Bettencourt, was extremely helpful, friendly and customer focused. It had been a long time since I’ve bought a new car and My sales consultant, Duarte Bettencourt, was extremely helpful, friendly and customer focused. It had been a long time since I’ve bought a new car and he helped make my experience easy. Duarte was helpful in explaining all my options and did all this with a smile! Thank you to the North Shore Mazda team for all you did to make me comfortable and at ease. I loooove my CX5!!! More
by Saracroft
Employees Worked With
Andrew Mwangi
October 10, 2019
Annette was the perfect salesperson. She was knowledgeable friendly and transparent. It was a pleasure having someone so easy to work with! I’ll definitely tell everyone I know to go see Annett knowledgeable friendly and transparent. It was a pleasure having someone so easy to work with! I’ll definitely tell everyone I know to go see Annette. More
by Kx
Employees Worked With
Annette lustenberger
October 07, 2019
Eric was very helpful tonight and helping me pick out the right car for me. Any questions I had he had the right answers. Very easy transaction! right car for me. Any questions I had he had the right answers. Very easy transaction! More
by Jumpman12788
Employees Worked With
Eric Martiniello
October 03, 2019
I traded in my 2014 CX five for a certified 2019. Eric Martiniello was the salesman and transaction went flawlessly. Thank you I am pleased! Martiniello was the salesman and transaction went flawlessly. Thank you I am pleased! More
by Kb
Employees Worked With
John Burke, Eric Martiniello
October 02, 2019
Second chance at a first impression Andrew Mwangi and Dominque Charles have restored my faith in North Shore Mazda! This is my 5th Mazda and I was very disappointment in the last purchas Andrew Mwangi and Dominque Charles have restored my faith in North Shore Mazda! This is my 5th Mazda and I was very disappointment in the last purchase. We were looking everywhere else to find a deal to get out of this mazda. We talked to other dealers, got different offers but we spoke to a friend of ours and they agreed that it would be a different experience this time around. He could not have been more right!! Andrew and Dominque understood my needs, my budget and my crazy schedule. Out of all of the dealerships we went to; this one was definitely the best experience ever. From meeting me outside upon arrival an using my name before I came in, to holding the door for me and asking the questions to better understand my needs, we were able to get into a vehicle that I needed for my family. We did it under budget too! Their efficiency from start to finish is what I needed in my busy life. They have restored my faith in North Shore Mazda and I could not be more grateful. Thank you again Dominque and Andrew- Absolutely outstanding service. I am glad to be back :) More
by ZoomZoom#5
Employees Worked With
Dominque Charles , Andrew Mwangi
October 02, 2019
Truly Consultants not Salespeople! The BEST. I hadn't bought a new car in over 10 years and I researched the Mazda CX-5 before I went into the dealership but I remember the old days where you wou I hadn't bought a new car in over 10 years and I researched the Mazda CX-5 before I went into the dealership but I remember the old days where you wouldn't necessarily get the "best price" if you weren't a good haggler. The dealership's motto is TRANSPARENCY and they certainly live up to it. Bill and Annette made the entire process easy for me from talking about what I wanted, through agreement, through financing, to picking up my new vehicle. Lisa spent plenty of time with me at pickup to review all the details including tech options, etc. I drove away HAPPY. I'm looking forward to getting all my service done by North Share Mazda as well. More
by AthenaMorgan2000
Employees Worked With
Annette Lustenberger and Lisa Ciani, Bill Iannelli
October 01, 2019
As Good As It Gets Our Product Consultant Eric Martiniello did a great job helping us buy our new Mazda 3. This dealership makes a big deal about "transparency" - and f Our Product Consultant Eric Martiniello did a great job helping us buy our new Mazda 3. This dealership makes a big deal about "transparency" - and for Eric and his colleagues it is more than a slogan. They priced their vehicle very competitively and we got to a deal quickly with a no-BS, low-stress negotiation. Eric took care of all the other elements of the transaction smoothly and effectively including getting a dealer option ordered and installed. The car was prepared for delivery flawlessly and looked beautiful. Special thanks to Lisa Ciana, Delivery Specialist, gave my wife and I the best orientation and set up we've ever received. Buying a car can be difficult and often stressful - but Eric and North Shore Mazda make it "as good as it gets." More
by mesmu
Employees Worked With
Lisa Ciani, Bill Iannelli, Eric Martiniello
