North Shore Mazda

2019 CX5 purchase I bought a brand new 2019 Mazda CX-5 on Thursday, I didn’t go there immediately, first I went to Liberty Mazda in Reading. I couldn’t get a salesman t I bought a brand new 2019 Mazda CX-5 on Thursday, I didn’t go there immediately, first I went to Liberty Mazda in Reading. I couldn’t get a salesman to help me as from what I saw they were very busy. I eventually met with a gentleman who kindly escorted me towards the backlot where all their CX5 vehicles were and he said he would send someone to help me as soon as a salesman became available, I hung out around the back lot for a while but no one ever came so I decide to go to North shore Mazda as I had my eye on a pre owned 2019 CX5.. I called the dealership and spoke to Duarte who immediately went to verify that the car was still there and invited me to come and look for myself. As soo as I arrived Duarte greeted me and took me to see the car, he was friendly and professional. While I was there I noticed a brand new CX5 that was also a Touring and had the preferred package same as the used one but with no miles for only 1,000 more. Duarte worked with me on getting that one and gave me a great deal. The car wasn’t suppose to be ready on Friday but Duarte worked hard and was able to get the car pick up ready, washed, registered and insured by 5pm the next day. He even waited until after 6:00 PM to answer any questions I had about the car. I would definitely recommend North Shore Mazda and Duarte if you’re looking for a good deal. More

Unparalleled customer service experience My husband and I purchased a used car (2014 Mazda 3) from Bill Ianelli at North Shore Mazda. The entire buying process was seamless and professional. My husband and I purchased a used car (2014 Mazda 3) from Bill Ianelli at North Shore Mazda. The entire buying process was seamless and professional. Bill accompanied us on our test drive and was ready to answer every inquiry that we had. In addition, he provided a thorough explanation of every feature that the car offered. I have owned many vehicles, but can truly say that I have never had such a positive car buying experience. Once the vehicle was purchased, Bill and his team coordinated delivery of the vehicle to southern RI where we live. They truly made every attempt to accommodate us and their efforts did not go unnoticed. I heartily recommend this dealership to anyone considering a car purchase whether new or used. More

Helpful & non pushy service We had been looking for a car for quite some time before walking into North Shore Mazda, and always felt on edge walking into dealerships; ready to be We had been looking for a car for quite some time before walking into North Shore Mazda, and always felt on edge walking into dealerships; ready to be pitched to and pushed into trying to get something nicer or more expensive than we wanted. Or felt looked down upon for our age. However that was not our experience with Duarte Bettencourt. He asked us what was important in a car and started at the bottom of our options and helped us work up to the accessories we desired. Helpfully explained all the workings of the car during our test drive, and was extremely unimposing which we greatly appreciated. We ending up signing a lease for a CX-5 and felt like we got it for a very reasonable price, after doing our own research and were explained everything we wanted to know along the way. I would highly recommend going to North Shore Mazda to any friends and family looking for their next car. More

Excellent product consultant I recently went to North Shore Mazda with my daughter in search of her first car. We had great service from Duarte Bettencourt. He showed us a few ve I recently went to North Shore Mazda with my daughter in search of her first car. We had great service from Duarte Bettencourt. He showed us a few vehicles, was knowledgeable about them. He patiently allowed us the time to ask questions and test drive them, but provided no pressure to purchase. It was a thoroughly enjoyable experience dealing with him. He followed up the next day with additional information and was extremely professional throughout the process. We ended up choosing a car at a different dealership just based on the model we are looking for, but I would certainly return to North Shore and deal with Duarte for any future purchase possibilities. More

Wonderful new car purchase experience! Eric was excellent. Very knowledgeable, patient and thorough. He made the car buying process easy and there was no pressure. Eric made sure the sale w Eric was excellent. Very knowledgeable, patient and thorough. He made the car buying process easy and there was no pressure. Eric made sure the sale was very transparent and worked around our schedule to make sure everything went smoothly. He was kind, courteous and conscious of our budget during the sales process. I would recommend working with him to buy your next car! More

Initial review of Mazda CX5 Duarte was both welcoming and very knowledgeable. He took the time to really understand what our priorities were and addressed them. We appreciated Duarte was both welcoming and very knowledgeable. He took the time to really understand what our priorities were and addressed them. We appreciated the lack of sales pushiness and his open manner. More

Great experience Awesome service. Zoe Ventre was exceptional. She made me feel really comfortable and was able to answer any questions I had. Eric was great as well Awesome service. Zoe Ventre was exceptional. She made me feel really comfortable and was able to answer any questions I had. Eric was great as well. It’s was great dealing with people who were personable and didn’t make me feel pressured. More

2019 CX5. Great service! Eric was super nice and friendly. He made the process of buying a new car efficient and straightforward. I really appreciate him taking the time and b Eric was super nice and friendly. He made the process of buying a new car efficient and straightforward. I really appreciate him taking the time and being so professional with me. I look forward to driving my new cx5! Thank you Eric for your time and hard work! More

Wonderful to work with! Bill Iannelli was just terrific and really helped me every step of the way. It was the best dealership and car purchasing process I've ever gone thru Bill Iannelli was just terrific and really helped me every step of the way. It was the best dealership and car purchasing process I've ever gone thru! More