North Shore Mazda

I would have gave 5 stars all the way however some issues came up and I don't believe I was taken care of.leo the salesman was great. I bought a 20k dollar truck I was thankful the dealer was willing to deli came up and I don't believe I was taken care of.leo the salesman was great. I bought a 20k dollar truck I was thankful the dealer was willing to deliver however after I got home from work and drove the truck for the first time after it got delivered I noticed a very bad clunk in the back from the drive train I advised my salesman immediately and asked if I should have it looked at locally before I put any more miles on it.i was told that you wouldn't pay for any repairs unless it affects the state inspection... pretty blown away by that especially when I asked the salesman who delivered it if he felt anything while driving it and I quote it Definitely felt really bad going down hill... so before I even take possession of the vehicle there's already an issue. My first thought is that's pretty bad God I home nothing else is wrong with this truck or else I'm screwed. So I drove it to work the next day and on my way to work the truck was banging hard and then started to run like crap.not bad enough to throw a check engine light but clearly noticeable. As I'm a mechanic I looked over vehicle and found the slip yoke in the drive shaft is seized up causing drivetrain issue and spark plugs were worn out causing engine roughness.so for 100 dollars in parts and 2 hours of my time in labor could have had a 5 star but not to even bother to offer any assistance before knowing what the issues were is crazy to me. That leaves a bad impression for me More

We have purchased 2 cars from North Shore Mazda in recent years. Eric Martiniello worked with us on a new car purchase in 2019 and a 2nd used car purchase recently. Both experiences were excellent. Eric and years. Eric Martiniello worked with us on a new car purchase in 2019 and a 2nd used car purchase recently. Both experiences were excellent. Eric and other staff were very straight forward and easy to communicate with. The process was transparent and head ache free. We are very happy with both vehicles and highly recommend Eric and North Shore Mazda. More

My husband and I have been looking at small SUVs and Mazda just jumped out at us. Duarte Bettencourt was very polite and helpful. Mazda just jumped out at us. Duarte Bettencourt was very polite and helpful. More

I came in today very optimistically to test drive an electric blue 2013 Hyundai Sonata SE as my first car since I have been saving for the moment to seek some purchases in the market, and it was going w electric blue 2013 Hyundai Sonata SE as my first car since I have been saving for the moment to seek some purchases in the market, and it was going well at first but I found a lot of cosmetic imperfections which were not shown in the pictures within the listing such as front, side, and rear dings and scratches and major rusting within the calipers and with an off alignment and other issues as I test drove it with my sibling I decided the car was not worth 10 thousand dollars with 110,000+ miles on it as the salesman which I cannot remember their name said was a well taken care of car because it was previously owned by a student and as a student myself everyone knows students are not the best she it comes to caring for their car because they're typically used as "beaters" when commuting long distances unless purchased newly. The young man that initially helped me had no idea what he was talking about in terms of the work that was done to the car that made it valued to "10K" because he confused an entire's car motor which essentially is what the car is comprised of to work properly to a blower motor which is only an airflow regulator for the car.. so this already was a huge red flag for me because if a sales person does not know anything about cars then why should I purchase it? After not being able to convince us, he decided to bring his manager which goes by the name "George Ciko" as stated in this website. He tried to pitch that the aesthetics of a car do not matter and don't detract from overall value of a car, when everyone knows that spending 10,000 dollars on a car is no small feat and for the poor condition it was in it was definitely not worth 10,000 dollars. Nobody wants to drive a car that does not have any aesthetic appeal, so then as we try to negotiate a price drop because that car was not worth the price they were pitching George decided to become very rude because he was trying to use shady and sleazy sales techniques by undermining the accident it had even though it was listed in the CARFAX report that the accident was moderate and not minor as he was trying to pitch to us. Keeping in mind that I was paying the car in cash I had thought like any good salesman they would be willing to at least try to accommodate the needs of the customer and at least try to offer some sort of mediation to the listed price since it was not being financed, but he basically stated that he did not care where he received the money whether it was from a financed bank or from my own bank account. This is no way to speak to any customer and you should always treat your customer as well as you can so these sleazy and sneaky sales techniques were not going to work on me and my sibling, so we decided to walk away as a result. As a general recommendation do not go to this dealership to do business with a manager of this caliber, they are absolutely sneaky and try to weasel their way into trying to control the situation when a customer paying in cash was just trying to negotiate as most dealerships would at least listen to the offer. More

Unprofessional, didn't care to make a huge mistake right. The general manager does not keep his word and Andrew also doesn't follow through with correct information The general manager does not keep his word and Andrew also doesn't follow through with correct information More

This is my second cx5 gtr with this dealership! I love Mazda! And only came back to this dealership to specifically work with Eric! So happy he was still here! He is great! Informative, pleasant, not pus Mazda! And only came back to this dealership to specifically work with Eric! So happy he was still here! He is great! Informative, pleasant, not pushy, and fun to work with! Thank you Mazda and Eric! Please be here when I come back in 2 years!!! Susan C. More

We returned to North Shore Mazda to buy 2 new Mazda’s, a 2021 CX-5 grand touring reserve and a 2021 CX-9 Signature edition. This is our second set of Mazda’s from Eric Martiniello and Brian Coyle. We return 2021 CX-5 grand touring reserve and a 2021 CX-9 Signature edition. This is our second set of Mazda’s from Eric Martiniello and Brian Coyle. We returned to North Shore Mazda because of Eric and Brian. Both of these gentlemen were knowledgeable, helpful, and made the car buying experience another fun time. Thank you both for a great Mazda experience! I would highly recommend North Shore Mazda, Eric and Brian to anyone looking for a pleasant car buying experience. More

Durante was great! I had an awesome experience with him. However, while discussing whether or not I wanted to make a purchase that night, the manager came over (can't remember his name, he was bald). I was However, while discussing whether or not I wanted to make a purchase that night, the manager came over (can't remember his name, he was bald). I was hesitant, I wanted to make a decision the next day since I had a long day and wanted to make a decision clear minded. The manager pressured me, put me on the spot, and kept grilling me when I said I wanted the night to think about it. Wouldn't take NO for an answer. It was honestly embarrassing, I wanted to get up and walk out on the spot after that. Too bad because Durante was awesome but the manager put a bad taste in my mouth. He killed that deal which is a shame. Stop with the old school, sleazy sales techniques, doesn't help or seal the deal. More

Had a great experience working with Duarte Bettencourt on the purchase of a certified CX-5. Got us on the road for our test quickly and the process was very efficient overall. Highly recommend! the purchase of a certified CX-5. Got us on the road for our test quickly and the process was very efficient overall. Highly recommend! More

Terrible. Sold me a car that they knew had problems, didn't tell me about the problems till they day after I payed for it. I had to fight with them for 4+ hours to get a refund and now are trying foreve didn't tell me about the problems till they day after I payed for it. I had to fight with them for 4+ hours to get a refund and now are trying forever to give me my money back. Will never go here again More