North Shore Mazda

We returned to North Shore Mazda to buy 2 new Mazda’s, a 2021 CX-5 grand touring reserve and a 2021 CX-9 Signature edition. This is our second set of Mazda’s from Eric Martiniello and Brian Coyle. We return 2021 CX-5 grand touring reserve and a 2021 CX-9 Signature edition. This is our second set of Mazda’s from Eric Martiniello and Brian Coyle. We returned to North Shore Mazda because of Eric and Brian. Both of these gentlemen were knowledgeable, helpful, and made the car buying experience another fun time. Thank you both for a great Mazda experience! I would highly recommend North Shore Mazda, Eric and Brian to anyone looking for a pleasant car buying experience. More

Durante was great! I had an awesome experience with him. However, while discussing whether or not I wanted to make a purchase that night, the manager came over (can't remember his name, he was bald). I was However, while discussing whether or not I wanted to make a purchase that night, the manager came over (can't remember his name, he was bald). I was hesitant, I wanted to make a decision the next day since I had a long day and wanted to make a decision clear minded. The manager pressured me, put me on the spot, and kept grilling me when I said I wanted the night to think about it. Wouldn't take NO for an answer. It was honestly embarrassing, I wanted to get up and walk out on the spot after that. Too bad because Durante was awesome but the manager put a bad taste in my mouth. He killed that deal which is a shame. Stop with the old school, sleazy sales techniques, doesn't help or seal the deal. More

Had a great experience working with Duarte Bettencourt on the purchase of a certified CX-5. Got us on the road for our test quickly and the process was very efficient overall. Highly recommend! the purchase of a certified CX-5. Got us on the road for our test quickly and the process was very efficient overall. Highly recommend! More

Terrible. Sold me a car that they knew had problems, didn't tell me about the problems till they day after I payed for it. I had to fight with them for 4+ hours to get a refund and now are trying foreve didn't tell me about the problems till they day after I payed for it. I had to fight with them for 4+ hours to get a refund and now are trying forever to give me my money back. Will never go here again More

I just leased my second CX9 from Eric Martiniello. Excellent customer experience overall. I would definitely recommend Eric and Mazda North Shore. Very knowledgable and helpful Excellent customer experience overall. I would definitely recommend Eric and Mazda North Shore. Very knowledgable and helpful More

They had just the certified pre-owned I was looking for at a great price. When I decided to buy, I was helped by Eric, who was incredibly knowledgeable and friendly. He made the whole process quick and eas at a great price. When I decided to buy, I was helped by Eric, who was incredibly knowledgeable and friendly. He made the whole process quick and easy, and I never felt pressured. They have a great team there, I'd recommend them to anyone. More

My experience with Dominique was the worst among other Mazda’s dealers (Liberty, Wellesley, Mastria). Before coming into the dealership, my name was typed incorrectly. She took longer than others dealers Mazda’s dealers (Liberty, Wellesley, Mastria). Before coming into the dealership, my name was typed incorrectly. She took longer than others dealers to get the cost of the vehicle. I waited for like 10-15 minutes but other dealers were around 2-5 minutes. She took an unnecessary step for me to sign “I agree to buy the vehicle if the prices is affordable and...” on a piece of paper before getting to know the price. I didn’t sign obviously and found it to be very redundant. She still provided the price of the vehicle thereafter. What a terrible way of playing mind game with customers! However, she’s a friendly, patient person. More

I had excellent service and Great experience with Brian Encarnacion, he was very acknowledgeable and Great explainer all . Thank you so much for all your help with purchase of Used car .I will recommend yo Encarnacion, he was very acknowledgeable and Great explainer all . Thank you so much for all your help with purchase of Used car .I will recommend your services to all my friends, neighbors and family. Thank you so much again More

I was very pleased with the customer service provided by Duarte at NShore Mazda. He helped my son and myself through the process of trading in our old Subaru for a brand new Cx-5. He answered all questions Duarte at NShore Mazda. He helped my son and myself through the process of trading in our old Subaru for a brand new Cx-5. He answered all questions completely and was friendly and easy to talk to. Thank you More

Great customer service skills and Duarte helped meet my needs when it came to what I wanted in an SUV. I recommend Mazda for those were were looking for a great customer experience and decent priced vehicl needs when it came to what I wanted in an SUV. I recommend Mazda for those were were looking for a great customer experience and decent priced vehicles. More