North Shore Mazda

Easy upgrade! I went in on 3/5 after speaking with Bill about the end of my lease coming up the day before. When I walked in I was greeted by Dmitriy, who from the I went in on 3/5 after speaking with Bill about the end of my lease coming up the day before. When I walked in I was greeted by Dmitriy, who from the start was very pleasant and patient with me. I wasn't sure what I was looking for, but he helped me narrow down my options and was very conscious of what I had told him I wanted in the beginning. When we went out for the test drive, in a red 2016 CX-5, I wasn't completely sold on it. Turns out I had initially asked for a black one, but then changed my mind and asked for the red. After seeing my hesitation, Dmitriy asked me what about it didn't I love, and said that I should take a look at the black one. He was right! After I saw the black one I just knew. He was so attentive and thorough throughout my whole visit! I definitely saved his contact information for the future for future reference! More

Great service/experience Just bought my first car at North Shore Mazda dealership! George was extremely helpful and patient in answering all my nettlesome questions. I never f Just bought my first car at North Shore Mazda dealership! George was extremely helpful and patient in answering all my nettlesome questions. I never felt pressured to buy and was given auto market reports around the area to ensure I was getting the best price. They stayed late after closing to let me test drive another car and sign the necessary paperwork thereafter. The following day George and co. drove my car to NH so I could register it at my town hall and helped to get my other car home. Overall they went above and beyond assisting me through the process. Thanks George, you're #1. More

Excellence Purchased a Mazda sedan from north shore mazda, It was a very pleasant and a great experience. George helped me out through all the complex process an Purchased a Mazda sedan from north shore mazda, It was a very pleasant and a great experience. George helped me out through all the complex process and made it very easy...he even delivered my car at my residence. Great place to shop for a car. Thank you George and thank you the rest of the team, excellent job. More

Loyalty goes both ways Over the past 7 years I have purchased 3 cards from North Shore Mazda and if I had the opportunity I would drive my 2014 into the showroom and hand th Over the past 7 years I have purchased 3 cards from North Shore Mazda and if I had the opportunity I would drive my 2014 into the showroom and hand the keys back today. I am not sure what has changed for North Shore Mazda, perhaps management or the move from Danvers to Salem but whatever it was it has turned a friendly dealership into a factory for bad customer service. Every time I take my car in for service they try and up sell me. About 6 weeks ago I called and ask how much a remote car starter would be, I also wanted to schedule an oil change, tire rotation and asked about a full detail. The guy I talked to sounded like he hated his life, almost like I was bothering him to do his job. He told me "we have the starters here but they are expensive and you should just call someone else and get an aftermarket" flat out refusing to sell me a mazda remote starter! He also said they didnt have anyone available to detail the car, oil change was of course not a problem. I wanted to get all of these done at the same time as I cant be without my car for more than a day and was going to take a day off from work to get all this done. I still haven't done the starter or the detail. This past Friday I brought the car in for the oil change after booking online, I actually booked the 30,000 service. When I arrived at the dealership for service there was no other people waiting, the guy at the counter said it was going to take 3 hours for the 30,000 service and $500-$750. Are you high?! My 2014 does not need $500+ in service! Again trying to squeeze every cent out of the customer and the time it would take is out of control, 3 hours? For what? I said forget it and to just do the oil change. About and hour the service person said I was all set and that they had "found a nail in my tire that wasn't leaking but removed it and patched the tire". Today (2 days later) I am running around on Sunday and my low tire pressure light comes on. Flat on the same tire they "fixed".. keep in mind again that it wasn't leaking in the first place and they decided to just fix something that wasn't an issue. I called Mazda as I was literally down the street and spoke with Bill Iannelli. Bill, if you read this review you should seriously take a moment and use this as self reflection. Bill was the rudest jack-hole of a sleezy car salesman that I have ever had the displeasure of speaking to. And if it were my dealership I would hand Bill a cardboard box and tell him to pack his stuff and leave. I explained to Bill that I was down the street, with a failing tire that was patched just two days before from service. That I wanted to drop the car off, grab a loaner and have them repair it on Monday. That's not a big ask Bill, that's called customer service and LOYALTY to a good customer. Bill tells me "I cant hand out a loaner to just anybody" and that he needed "approval from the service manager" I said ok, so I will head your way, you can call the service manager and get the ok and then we will be good.. right? NO! Bill doesn't feel like going an extra step to help a good customer, instead bill wants to be rude and tells me to call back tomorrow. Lot's of good calling back tomorrow will do Bill, you monkey. Looking back on it now I wouldn't be the least bit surprised if Mazda service intentionally messed up my tire so I would be inconvenienced later. After my experience with the service department, their consistent inability to do good work, their constant effort to up-sell for no reason their inability to recognize a sales opportunity but refusing service and Bill Iannelli being a miserable, useless salesman I will never return to North Shore Mazda or the Shaker Auto Group again. Edited to add: I got a call from NS Mazda this afternoon on my cell phone, no message just a missed call. One would think they would like to resolve this issue, apparently not worth a voicemail. More

Awesome service My friend and I went to look at cars. We weren't expecting the great service pricing and friendliness that this dealership and Christian had to offer My friend and I went to look at cars. We weren't expecting the great service pricing and friendliness that this dealership and Christian had to offer I am definitely doing business with the dealership and hopefully Christian again! More

Cared about what I cared about Dmitry didn't want to find me what he had or what he wanted, he wanted to find me what I wanted. He actually listened. A++!! Dmitry didn't want to find me what he had or what he wanted, he wanted to find me what I wanted. He actually listened. A++!! More

in and out Knew what i wanted . They provided . Having 2 kids is hard to find time to buy a car . But they made it easy . Of course we buy Mazdas since 2004 :) Knew what i wanted . They provided . Having 2 kids is hard to find time to buy a car . But they made it easy . Of course we buy Mazdas since 2004 :) More

Salesman George Ciko was very understanding and professional. He worked with my preferences, features, options and my budget. He helped me find the right car ( George Ciko was very understanding and professional. He worked with my preferences, features, options and my budget. He helped me find the right car (Mazda) More

Superior customer experience I am.a repeat customer at North Shore Mazda. After reaching out to other dealers and deciding what I wanted, I realized that the Sales team was genuin I am.a repeat customer at North Shore Mazda. After reaching out to other dealers and deciding what I wanted, I realized that the Sales team was genuinely interested in earning my business and willing to accommodate my requests. I felt that they did everything to meet my requirements. Thank you Dmitriy and Chris! More

Great experince!! My experience here at north shore Mazda was amazing. I worked Christian O'Donnell he was terrific in helping me get the car I wanted for the price tha My experience here at north shore Mazda was amazing. I worked Christian O'Donnell he was terrific in helping me get the car I wanted for the price that I could afford. When I came to pick up the car it was waxed buffered cleaned gased and ready to go. I'm in love with my Mazda 3 and couldn't thank him enough. More