North Shore Mazda

leasing a mazda 3 just got home with our new lease. a mazda 3. our salesman was Dmitriy Rutman. Between my wife and i, we have probably purchased about 20 cars in our just got home with our new lease. a mazda 3. our salesman was Dmitriy Rutman. Between my wife and i, we have probably purchased about 20 cars in our lifetime. Dmitriy was no doubt the best all around salesman we have ever dealt with. nice, funny, very knowledgeable about the car, and just a great way about him. he made it a very nice experience. More

Financed 2006 Subaru Legacy wagon 98K miles After an exhaustive search, I found a vehicle that met my two criteria; 4X4/AWD and a manual gearbox. I was a bit apprehensive about financing a car, After an exhaustive search, I found a vehicle that met my two criteria; 4X4/AWD and a manual gearbox. I was a bit apprehensive about financing a car, as I had gone through a house foreclosure, car repossession, chapter 7 bankruptcy, and dissolved a business all within the last three years, but Brian in the finance department was miraculously able to find a bank that would finance me, albeit at 17% which was around what I expected, given my pre-existing financial circumstances. After I was approved, I met with Donovan, and we took the car for a test drive. He even sat and conversed with me as I waited to get into the finance office. The car had a window sticker of $8,200, was advertised on Auto Trader at $7,700, and in order to get me financed, they lowered it to $7,400; a pleasant surprise. It is a great car; it got me through the blizzard, cutting through the snow with ease. The only issue was a faulty steering belt, which would only present itself after sitting for a few hours, and when it was cold. I spoke with Kathryn in the service department over the phone, and met John upon arrival. The car was fixed in approximately two hours, at no charge to me. Now my car runs great, and hope to have it for years to come. Overall, this has been an excellent car buying experience. It is a welcomed change to see good, honest people in a profession synonymous with subterfuge. I would recommend this dealership to anybody, especially those of us who don't like to hassle and haggle on the price. More

North Shore Mazda I just bought a 2015 Mazda CX-5 my sales person was Dmitriy Rutman. This by far was the best experience I have ever had purchasing a vehicle! I love I just bought a 2015 Mazda CX-5 my sales person was Dmitriy Rutman. This by far was the best experience I have ever had purchasing a vehicle! I love my new car and Dmitriy was so professional, personable and informative. This is my first Mazda and I will now be going to North Shore Mazda to see Dmitriy to purchase all my vehicles. When we first arrived Dmitriy took the time to sit with me to get a good feel of what I really wanted and made sure it happened. I left there completely happy and satisfied. I feel I got a really great deal and an amazing car, plus a friend for life. After the purchase it doesn't stop there Dmitriy makes sure he follows up with you to make sure you are satisfied and he made it very clear to always contact him if I have any questions at all. Thank you so much for a wonderful experience my friend Dmitriy Rutman!!!!!! 5 plus stars all day. More

Second Hand Saturn Outlook Sold to us by Dmitriy Rutman We visited North Shore Mazda because we'd found a car online we wanted to see. We were so impressed by the assistance we received from Dmitriy Rutman We visited North Shore Mazda because we'd found a car online we wanted to see. We were so impressed by the assistance we received from Dmitriy Rutman that we decided we would buy a car from North Shore Mazda even if we did not take the Saturn Outlook we had come to see. We did take the car. It was what exactly what we wanted for our weekend adventures and North Shore Mazda offered the best deal with INCOMPARABLE customer service. I highly recommend this dealership and strongly suggest that if you want to buy a new Mazda or a good second hand car that you stop by and ask for Dmitriy. Thanks, Dmitry, Brian, and everyone at North Shore Mazda. We hope to keep doing business with you! More

Top notch service After spending all day driving around looking for a particular car, we found it at North Shore Mazda. When we got there, Dmitriy was standing at the d After spending all day driving around looking for a particular car, we found it at North Shore Mazda. When we got there, Dmitriy was standing at the door waiting for us. Although it was 10 minutes after closing, he stayed and helped us make the purchase. He was friendly, made us feel comfortable and made what usually is a stressful situation an easy one. We will be going back for our next upgrade with Dmitri. More

Easy Fair Transaction - Very Good Experience I visited North Shore Mazda twice to learn about the Mazda lineup. I purchased a Mazda3 for my daughter.. I closed my sales transaction with Duarte Be I visited North Shore Mazda twice to learn about the Mazda lineup. I purchased a Mazda3 for my daughter.. I closed my sales transaction with Duarte Bettencourt and Richard McNeil. The overall experience was a very good and straight forward one - better than any other prior car buying experience. Duarte put me at ease right away, he was very friendly, seemed trustworthy, he was very patient and helpful - and he kept me well informed at all times. He also followed up well with an additional dealer option/install that I wanted for my vehicle. I did not give a full 5 stars on "Price". I believe I obtained a fair price - but not a good price (2.4% off of MSRP, not even working from Invoice, no incentives, blah). I don't like the process of negotiating.. so I accepted it because I feel I got a fair price on a trade in for which I was offered KBB value. The trade-in offer matched one other Mazda dealer and bested another, so I knew it was fair. My experience with the Finance person (Dan ?) was also very good. The smoothest I have ever encountered. He explained all the options intelligently but without pressure or games. I felt comfortable, the numbers were all correct as expected. Smooth and easy. Thank you Duarte, if it was not for you -- I would likely have not purchased the vehicle. Good job. More

Used CX-9 Andrew was very helpful when I was in need of getting into a new car. The dealership went above my expectations and handle everything. I would highly Andrew was very helpful when I was in need of getting into a new car. The dealership went above my expectations and handle everything. I would highly recommend shopping here. More

Mazda CX5 We went in mintues before a blizzard, but Dmitry was friendly, pleasant and helpful. He knew his stuff and was always accessible during purchasing and We went in mintues before a blizzard, but Dmitry was friendly, pleasant and helpful. He knew his stuff and was always accessible during purchasing and picking-up process. More

pleasantly surprised I was very happy with my overall experience. I like most people dread buying a car but was pleasantly surprised by this dealership. Donovan was very e I was very happy with my overall experience. I like most people dread buying a car but was pleasantly surprised by this dealership. Donovan was very easy to work with and knowledgeable. More

Great First Car Experience! I recently purchased my 2015 Mazda 6 from North Shore Mazda in Salem and I can honestly say it was one of my best experiences at a car dealership. The I recently purchased my 2015 Mazda 6 from North Shore Mazda in Salem and I can honestly say it was one of my best experiences at a car dealership. The staff went above and beyond to make it a relaxing and friendly atmosphere that wasn't focused on pushing the next car on you. The salespeople tried to match the best car for me not for just the most expensive model or for their best interest and in the end I ended up purchasing from them because of this. They also thoroughly explained all the details of the car and made sure I understood all the features in each one to make the best decision. I purchased my first brand new car from North Shore Mazda and I could not be happier with the deal I got and the experience working with the staff at this location. Highly recommend! More