North Shore Mazda

Great buying experience I have a hard time making major decisions so I was lucky to have Dmitriy steer me in the right direction. I am more than happy with my purchase and th I have a hard time making major decisions so I was lucky to have Dmitriy steer me in the right direction. I am more than happy with my purchase and the service I received. More

I want to first say that despite the negative ratings, our Sales Rep, Jovan was awesome! Very friendly and helpful and he was able to help us find a car that met our needs. That being said, if it wasn our Sales Rep, Jovan was awesome! Very friendly and helpful and he was able to help us find a car that met our needs. That being said, if it wasn't for Jovan, my husband and I would have walked out. The overall customer service in this place was dreadful. We walked in and were greeted by not a single person. Some reps were with other people but half of them were at their desks or talking to each other. We looked around for awhile and still no one came over. After about 15 minutes, we sat down in the waiting area and still no one came over to even greet us. It was clear we were in need of some assistance. Finally, my husband got up and grabbed someone and asked if we could talk to someone about buying a car. Jovan came over and apologized and sat down with us to go over what we were looking for. After a few hours, we found a car and got everything signed and processed. Since it was a lease, we made arrangements to pick up the car the next business day. Jovan said he would be in contact to let us know the progress of everything. Jovan did call us and gave us updates a few times and said it should be ready by the end of the day. When I called around 6pm to see if it was ready, Lindsay answered and had absolutely no clue what I was talking about and gave me Jovan's cell phone number to just speak with him. I asked her if she could just check to see if the car was ready. She came back and said she had no idea what I was talking about. Long story short, we got our car but the overall customer service (aside from Jovan and Kevin who helped us with the paperwork) was some of the worst I've ever experienced when buying a car. Hopefully this is not a reflection on Mazda as a whole as I would hate to regret my entire car buying experience. More

We purchased a used car from Northshore Mazda that had several problems after we brought it home. We returned the car because we could not get an inspection sticker. The car was in the dealership for 1 we several problems after we brought it home. We returned the car because we could not get an inspection sticker. The car was in the dealership for 1 week the first time and 10 days the 2nd time. We were told by the sales manager when we called to find out when the car would be ready that "I have a dealership to run, I don't have time to worry about your 12 year old used car." We have never had an experience like this before. It was beyond fustrating dealing with this dealership. I would never return to buy a car from them. More

I came in looking for a car with a very strict budget and ended up leaving with a great car and the payment I wanted. The attention I received was exceptional! I look forward to working with Jovan and the te ended up leaving with a great car and the payment I wanted. The attention I received was exceptional! I look forward to working with Jovan and the team at North Shore Mazda again. More

We had a great experience trading in our mazda 3 and purchasing a mazda cx5. Frank was very helpful and made the entire experience pleasant and straightforward. We did not feel pressured into purchasing purchasing a mazda cx5. Frank was very helpful and made the entire experience pleasant and straightforward. We did not feel pressured into purchasing anything we didn't want and overall we had a great experience here. More

Dmitriy was an extremely helpful salesman and very pleasant in which to do business to purchase my new Mazda CX5. Would come back again and also recommend people. pleasant in which to do business to purchase my new Mazda CX5. Would come back again and also recommend people. More

Had a wonderful experience with this dealership and Dmitriy was on top of everything and made it very quick to get everything completed. Kevin was awesome and very friendly who handles the financing. Dmitriy was on top of everything and made it very quick to get everything completed. Kevin was awesome and very friendly who handles the financing. More

great place to buy a car, they went to great lenghts to find exactly what we were looking for we want to buy a 2012 cx-9 they din't have it on stock after a few phone call they find our dream car cx-9 full find exactly what we were looking for we want to buy a 2012 cx-9 they din't have it on stock after a few phone call they find our dream car cx-9 fully load it for a reasonable price. thank you north shore mazda. More

Our saleman was very pleasant, helpful and made our experience of buying a new car fun! We knew very little about the Mazda before we entered the showroom but were very informed of the cars and their experience of buying a new car fun! We knew very little about the Mazda before we entered the showroom but were very informed of the cars and their abilities and features. More

I shopped around a lot before buying a car (multiple dealers and brands)! But, North Shore Mazda was the best dealer I went to by far. They were patient and easy to work with. I worked with Jovan and he dealers and brands)! But, North Shore Mazda was the best dealer I went to by far. They were patient and easy to work with. I worked with Jovan and he was fabulous. Friendly, knowledgable, and no heavy pressure. More