Northampton Volkswagen

Jason was super helpful in getting me into a new car! He was very personable and easy to work with. This is my third purchase through Northampton VW and I will definitely be coming back for my fourth! He was very personable and easy to work with. This is my third purchase through Northampton VW and I will definitely be coming back for my fourth! More

Easy experience - clean and new dealership. Jason was nice and informative. Would definitely recommend to anyone! Jason was nice and informative. Would definitely recommend to anyone! More

Easy process. Staff was friendly and helpful, worked with me. Happy with my purchase. Would shop there again. Staff was friendly and helpful, worked with me. Happy with my purchase. Would shop there again. More

They got me out of my previous car into my new one in a single day! I didn't even know that was possible, so I am extremely pleased with my purchase. My salesman was Ertugrul, who was very sweet and wasn't single day! I didn't even know that was possible, so I am extremely pleased with my purchase. My salesman was Ertugrul, who was very sweet and wasn't pushy. Thank you! More

UPDATE: During the first rain storm we realized the car was taking on water into the backseat and trunk. After diagnosis at our local VW dealership, it was determined the car was manufactured incorrectly was taking on water into the backseat and trunk. After diagnosis at our local VW dealership, it was determined the car was manufactured incorrectly and "fixed" at Northampton. Northampton refused to take ownership for the poor craftsmanship in their fix, so VW has covered this $8,000 repair which includes replacing the entire roof (again). All issues were not visible on Carfax and completely undisclosed by the dealership. I was looking for a pre-owned VW Arteon with a specific interior color and since this is not a popular vehicle, it lead us to an online car search. I found the exact car with low mileage and a competitive price at Northampton VW but was leery of purchasing a car sight unseen, as I was located in Indiana. After speaking with the sales manager about shipping costs, reviewing the Carfax which showed the car was purchased from and always serviced within this dealership, we decided to proceed. I worked with a nice salesman and requested photos of any imperfections on the car, as the car was dirty in the listing photos and it was difficult to see details. He provided a video of the car initially when it was still dirty in which he didn’t note any damage, and sent me an updated one the next day after the car’s detail. He disclosed one small scratch to the back bumper as being the only imperfection on the car (video attached). After being satisfied with the condition of the car, we proceed to purchase paperwork. The salesman was very attentive through this process and although the process seemed very messy with overnighting paperwork back and forth to them, it seemed to be going well when we signed on 4/6/23. After we overnighted the paperwork back, the deal started to fall apart. There was an error in mileage on the paperwork which resulted in resigning everything and mailing back and forth again and as of 4/24/23 we were still dealing with paperwork. I requested an update multiple times and was never given a straight answer. At one point I was told by the dealership that the carrier had a breakdown resulting in a delay of 5 days, but once I spoke with the carrier, they indicated this never happened. The car finally shipped and arrived on 5/17/23. Since the paperwork was all dated 4/6, I had to carry insurance on the car since that time, and had already made my first payment before the car ever arrived. 41 days from initial signing to delivery seems absurd, however; we figured that was the price we pay for not buying in person. This would have all been water under the bridge had the car arrived in the condition it was sold to us in (or so we thought). Immediately upon arrival we noticed two large dents in the passenger side of the roof and road rash on the front drivers side bumper. I immediately text the salesman and received no response. I called the carrier as well, thinking this had happened in transit. He opened a claim the day of arrival and within 24 hours had determined the damage was present upon pick up and provided pictures of proof. We contacted Josh Gamache, General Manager, and Rob Brown, General Sales Manager who said we purchased a used vehicle and there was nothing they were going to do about the undisclosed damage. At that point I contacted VW customer care who was very respectful of the situation and filed a formal complaint with the dealership, including photos and details of the situation. VW said the dealership should reach out within 48 hours, however; each VW dealership is independently owned so there was very little VW could do aside from file the complaint. 48 hours passed and we never heard from the dealership. This week we had the damage to the roof and front bumper fixed to the tune of $1000. In the era of Carvana and reputable online car sales which disclose ALL issues, we trusted Northampton to do the same, and that was our mistake. Their refusal to acknowledge the damage and make things right is their mistake. More

I had a wonderful experience working with Ertugrul and Josh, they were very helpful with my purchase! Josh, they were very helpful with my purchase! More