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Northampton Volkswagen - Service Center
Northampton, MA
153 Reviews
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153 Reviews of Northampton Volkswagen - Service Center
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February 08, 2024
There's a old story regarding Nordstrom that illustrates how to do customer service the right way. https://press.nordstrom.com/news-releases/news-release-details/nordy-pod-truth-about-nordstroms-legendary-t how to do customer service the right way. https://press.nordstrom.com/news-releases/news-release-details/nordy-pod-truth-about-nordstroms-legendary-tire-story. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fails included 1) a major misdiagnosis (e.g., they claimed my ECM was bad) that would have made my car only operable for local driving - potentially for months - as a new part is unavailable nationwide with no ETA, 2) a refusal to acknowledge, no less reimburse me for the misdiagnosis - and let's not even get into the many hours spent searching for a used part and driving to my VW dealer of record (I recently returned to the Pioneer Valley) 90 miles away multiple times, 3) a complete unwillingness to help resolve the problem using a used part (same part #, same model, year, and configuration) - something VW Westborough was happy to do - an action that led to a different (and successful) diagnosis (it was a bad fuel pump) and had my car fully functioning within 18 hours, 4) and a complete lack of follow-up from everyone who was sent detailed emails, including the Service Advisor, the Service Manager, and the owner of the dealership. As someone who has owned high-end (Passat W8, Passat 3.6L AWD, CC 3.6L AWD) Volkswagen cars for 20 years I've never had such a horrific experience with a VW Dealership - and the management at NoHo VW don't seem to care. More
by VWCCOWNER
Helpful February 04, 2023
We dealt with a Volkswagen service area for inspection of newly leased Volvo S60 on Damon Rd. Please contact me 9177440373 to discuss leasing issues. Service Lindsey great no prob Sales person Maddy great to newly leased Volvo S60 on Damon Rd. Please contact me 9177440373 to discuss leasing issues. Service Lindsey great no prob Sales person Maddy great too. Knows those cars. We were not happy with explanations surrounding finance/leasing and will we’re not happy (sorry) to say how the details and explanations played out. We are loyal Volvo family members for decades and decades. We met once and told you about my cousin Joe who has 37 years and counting with Volvo in NJ. Please email me as well to set up an appointment if you need savaresemedia@comcast.net. Thanks for taking time to look into our experiences at you dealerships. More
by J&M
Employees Worked With
Inspection station
August 08, 2022
I was able to make my appointment online easily, Daniel explained everything prior to payment and was knowledgeable and friendly! Waiting area was clean and comfortable, will definitely be going back :) explained everything prior to payment and was knowledgeable and friendly! Waiting area was clean and comfortable, will definitely be going back :) More
by Tesslorraine97
Employees Worked With
Daniel Lorusso
June 30, 2022
Aimee was extremely helpful. She answered all my questions and made a huge effort to make it possible for me to leave to get to an appointment. She answered all my questions and made a huge effort to make it possible for me to leave to get to an appointment. More
by Sandy
Employees Worked With
Aimee McDermott
June 17, 2022
Best dealership in Mass! Best service department, always goes above and beyond for their customers. I love my GTI ! I amvery happy Best service department, always goes above and beyond for their customers. I love my GTI ! I amvery happy More
by SOULIGNITOR
Employees Worked With
Aimee McDermott
May 26, 2022
Aimee, my service representative, made sure everything that was scheduled to take place on my vehicle was finished to the highest degree possible. This was despite of the fact that the service department that was scheduled to take place on my vehicle was finished to the highest degree possible. This was despite of the fact that the service department was understaffed due to a COVID 19 issue. Customer and staff safety was prioritized first (as it should be), and all work promised, was completed to my satisfaction. Well done Noho VW! More
by NealS
Employees Worked With
Aimee McDermott
