Northampton Volkswagen

Thank you so much to the salesperson and her sales manager for my new vehicle. They were very friendly and made me feel better about the buying process. manager for my new vehicle. They were very friendly and made me feel better about the buying process. More

It was quite fast experience, everything was ready when we arrived, salesperson helped us choose the right vehicle. Managers were friendly and helpful. They know what they are doing we arrived, salesperson helped us choose the right vehicle. Managers were friendly and helpful. They know what they are doing More

I had a deeply disturbing experience with this dealership. I suggest others avoid them, but if you do go, be very cautious. Good faith disagreements about price are to be expected during negot dealership. I suggest others avoid them, but if you do go, be very cautious. Good faith disagreements about price are to be expected during negotiations. Sometimes a deal just can't be made. But NoHo VW was boldly and repeatedly dishonest with me. Most upsetting was how easily they lied. The dealership made a cash price commitment to me through TrueCar. After taking a test drive and intending to purchase the car that day, they refused to honor their commitment. Instead they tried to charge nearly $4k more than the certified quote (and well above the Edmunds suggested price). At first they simply denied they made the quote. When I confronted them with a screenshot of the online quote, they agreed to honor it but only if I financed it through them. But the TrueCar offer was a cash offer and that's how I intended to make the purchase. After a long, heated, maddening negotiation, they finally agreed to honor the cash offer. We made the agreement, each party accepting the other's offer. The experience was unnecessarily unpleasant but the deal was finally done. But wait! Northampton VW was still not prepared to honor a commitment -- even 30 seconds after they made it. They instructed me to hold on because someone else was interested in the same car. Then poof! The car disappeared. It had been sold, they said, while we were talking. "First come, first served," they said. But I *was* first. I was furious. Still I wanted the car. I reminded them they had another car almost identical to the one I thought I just bought. They didn't care. There were no more automatics on the lot, they said. (This was visibly untrue. It remains untrue 24 hours later.) I then said I would take one of the two manual transmission cars on the lot. Nope. They simply cut off communication entirely. The most intimidating consumer to these salespeople is a well-educated one. I knew the car very well. I knew it's fair market value and what it had been selling for. They tried every imaginable trick to fool me into paying a highly inflated price. They used high pressure techniques; they tried to gas light me; they were smug and dismissive; they used the old bait and switch; and they lied and lied and lied. It's a horrible feeling to have someone look you in the eye and lie to you repeatedly. It's deeply upsetting. And I know we all say "what do you expect from car salesmen?" I'd like to suggest as consumers we don't continue to expect or accept such craven dishonesty. It's not difficult for a dealership to offer fair prices and still make substantial profit. But as far as I can tell, Northampton VW has no interest in being fair -- or honest or respectful to their customers. I strongly recommend you find another dealership. Buying a new car ought to be a little bit fun. It's no fun knowing your salesman is lying to your face in an attempt to squeeze every penny he possibly can from you. I hope you chose not to support this cheap thievery. More

Sal was very helpful with this whole process. He was very knowledgeable about the ID4 and helped answer my questions. Highly recommend this dealership. Thank you! knowledgeable about the ID4 and helped answer my questions. Highly recommend this dealership. Thank you! More

The service dept at Noho VW couldn't have been more responsive and professional. A special shout out to Sami and Aimee for their professionalism and expertise. responsive and professional. A special shout out to Sami and Aimee for their professionalism and expertise. More

I got a such a great price on a used vehicle that I did not even try to negotiate. The sales person was friendly but not well organized or knowledgeable about the vehicle (perhaps because it was not a VW). not even try to negotiate. The sales person was friendly but not well organized or knowledgeable about the vehicle (perhaps because it was not a VW). I had an appointment at 9:30. I hoped the vehicle would be ready to view and test drive. It took 15 minutes to bring it around front and find a plate. It had not been washed so it was hard to assess the cosmetic condition of the paint. It took an hour to complete the paperwork. Even without negotiation, the sales person still has to go back and forth with the sales manager. You have to pay in full the day you decide to buy if you are not financing, which is nerve racking. (What if the dealership went out of business or damaged the car before delivery?) The finance person did not try to sell me anything else, like an extended warranty or glass etching, so that was a nice change. I had to follow up with sales person twice about the delivery date. On the day of delivery, the sales person was out so another stepped in. The delivery consisted of giving me the paperwork and the keys outside in the rain. The vehicle did not have an inspection sticker because their machine was down but they did reimburse me $35 one week later. Because the vehicle was less than 2 years old, it did not need much reconditioning. It was washed but not detailed. (I could not tell on delivery day because it was raining.) The steering wheel still had some grim on the controls. There was no touch up done to the scratches, most of which I could get out myself with my polish. Admittedly, this is small stuff. I got a good vehicle at a great price. However, it was an average experience with the usual delays and waiting. This dealer’s promotional material highlights how ...”you are going to love it here” but it seemed like the same experience as every other dealer. More

We love our new Atlas Crosssport!! All the people We love our new Atlas Crosssport!! All the people that work at Northampton VW are very friendly and helpful. We mostly worked with Sami Suarez, We love our new Atlas Crosssport!! All the people that work at Northampton VW are very friendly and helpful. We mostly worked with Sami Suarez, customer relations manager, she was great! She helped us through this crazy process. Thank you More

I wanted to first and foremost say that this dealership was put into a situation that was not at all their fault. I was in a situation where I had 2 faulty sunroofs on 2 separate VW Golfs. The dealership a was put into a situation that was not at all their fault. I was in a situation where I had 2 faulty sunroofs on 2 separate VW Golfs. The dealership and the service department were so helpful in making me feel absolutely taken care of through this whole process. My situation started with VW corporate, and then moved to this dealership once a resolution was determined. Sami Suarez, Customer Relations Manager, went out of her way to make sure that i was taken care of and that all of my needs were met. She really was amazing, she was friendly, attentive, and communicated well throughout the entire process. Omar Ali and Ben Davis, who are part of the management team were very helpful and I thought went out of their way to make this situation come to a happy ending, finding me an amazing VW GTI in the color I wanted... ; )) Once is finance, Doug made my experience seamless and was quick to take care of all of the needed paperwork! I would recommend this dealership hands down to anyone looking for management and sales that actually care about their customers. More

Sami Suarez was excellent very knowledgeable about vehicles and spent the time to show me all the functions. Omar looked for the best rate possible for me !! vehicles and spent the time to show me all the functions. Omar looked for the best rate possible for me !! More

The customer relations manager, Samili Suarez, was absolutely amazing!! Super friendly and knowledgeable about the vehicle I purchased. I would definitely recommend her to others. absolutely amazing!! Super friendly and knowledgeable about the vehicle I purchased. I would definitely recommend her to others. More