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Northampton Volkswagen

Northampton, MA

4.6
910 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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361 King Street

Northampton, MA

01060

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Showing 910 reviews

April 16, 2021

Jason Leclair was fantastic. He listened to his customer and knew exactly what we needed. We were so happy with our service and ease of leasing a new car that we went back the very next day and purchased an More

by Rivera01056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Davis, Omar Ali
Apr 16, 2021 -

Northampton Volkswagen responded

Hello!! Thank you very much for your feedback and Welcome to our Noho VW & Country Nissan family!! We greatly appreciate your business and look forward to welcoming you back again! Glad Jason and the rest of our staff made the experience a great one!!

April 11, 2021

I found dealer through KBB and couldn’t be happier from initial contact Rob W. through Sale with Sal to learning curve with Sami. Great staff!! More

by barbruth2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rib Winslow. Five Stars for conscientious follow up throughout sales process , Douglas Freeman, Sal Akozbek, Sami Suarez
Apr 12, 2021 -

Northampton Volkswagen responded

Hi!! Thank you so much for your feedback. We appreciate your business and are glad to hear you enjoyed your time with our staff here at Noho VW!

April 07, 2021

Sami is the best! She is kind, and very easy to talk to. I was very insecure about a new car but she made me feel comfortable and explained everything I wanted to know. More

by Jgutlerner
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sami Suarez
Apr 07, 2021 -

Northampton Volkswagen responded

Hello!! Thank you so much for your feedback! Welcome to our Noho VW family!! Glad to hear Sami made you feel comfortable throughout your new car purchase process. We look forward to welcoming you back for your service.

April 06, 2021

This is my second lease with the Northampton VW team and William, Omar & Sami were great to work with! I’m smiling beneath my mask 😷 More

by DudeMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William, Omar Ali, Sami Suarez
Apr 06, 2021 -

Northampton Volkswagen responded

Hello! Thank you very much for your review and CONGRATS on your new vehicle! We are glad to welcome you back to our VW family! Hope to see you for your service. :)

April 01, 2021

Remarkably enjoyable buying experience . Rob was super helpful in providing me all the info I needed online. David made the in-person process smooth and effortless from start to finish. More

by bobhennessy
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck, David Hastings
Apr 01, 2021 -

Northampton Volkswagen responded

Thank you for your review, we are glad you had a great experience!

March 27, 2021

We had an excellent experience buying our car through Northampton Volkswagen. Everyone was friendly, attentive, and made sure we got exactly what we wanted. Already loving our new Passat! More

by emitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck, Sal Akozbek
March 25, 2021

I just purchased my dream car & Sal made it possible. He showed me multiple different options and found the car that was perfect for me. He was patient with me as we waited for things to fall into place, al More

by Kelsey W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal, Ben Davis, Omar Ali
Mar 27, 2021 -

Northampton Volkswagen responded

Thank you! Its great to know that you enjoyed your time with our team and that you loved working with them. Enjoy your new vehicle and we look forward to seeing you back for service!

March 25, 2021

Had to change my evaluation. Please, be advised not even two months after pre- owned Tiguan 2016 purchase, an indicator came up to check engine. I got their advanced insurance and still have to pay 50 buck More

by Anatoliy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melanie Zoelck
Mar 25, 2021 -

Northampton Volkswagen responded

Dear Anatoliy, thank you for your feedback. We are sorry to hear that you feel this way about your purchase. The vehicle you purchased is a certified pre-owned vehicle and thus comes with the 2 year/24000 warranty, which per the manufacturer has a $50 deductible. Prior to you purchasing the vehicle it underwent the manufacturers certification process, which includes a 112 point check list and the vehicle passed VW's very stringent certification standards. There were no issues with the vehicle at the time, since otherwise the vehicle would not have been able to be certified. We do very much stand by the quality of our vehicles, and your repair will be covered under the certified pre-owned warranty. Unfortunately, no vehicle used or new will be 100% immune from issues and parts do fail sometimes.

Mar 25, 2021 -

Anatoliy responded

You stand for your quality but yet I pay 50 bucks and that engine is being repaired after less than two months of a purchase whereas I work from home and barely use the car. This is the real quality you stand for!

Mar 25, 2021 -

Northampton Volkswagen responded

Dear Anatoliy, our service manager tried to reach out to you just now but was unable to reach you. He would be grateful if you could reach out to him directly at 413-517-3841 so that he migt discuss this with you.

March 16, 2021

Sal was great helping my daughter purchase her first vehicle. He did a great job explaining the vehicle to her and gave great advice to a first time car owner. More

by Nope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Davis
March 09, 2021

They were super nice! I bought my first car from here and Sal, as well as Ben Davis worked with me and they were incredible. As it was my first car, I didn't know a lot about the process, and I left understa More

by Kaitlyn Bisnette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Davis
Mar 16, 2021 -

Northampton Volkswagen responded

Thank you Kaitlyn, its great to know you loved working with our team, we hope you enjoy your new vehicle and look forward to welcoming you back for service!

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