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Northampton Volkswagen

Northampton, MA

4.6
907 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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361 King Street

Northampton, MA

01060

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Showing 907 reviews

January 26, 2021

This new car buying experience was amazing and so easy. Melissa was great! This is the experience I wanted my daughter to have. Everyone from parts, service, sales, the mechanics, were incredible. I will c More

by QUTET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Sherwood, Linda Howe, JJ Brown, Melissa Thomas
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are extremely happy that you and your daughter had such a great experience! We hope she loves her vehicle and we look forward to welcoming you back for service!

January 25, 2021

Lyndsay Travis in the Service Center is wonderful....very helpful whenever I have brought the car in (which I just bought a couple of months ago). She has gone out of her way to be accomodating. Northampt More

by alpacachase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndsay Travis
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are happy to see that you enjoyed your experience and that your issue was resolved!

January 25, 2021

After our 2018 Alltrak flooded because of the sunroof drains being clogged, mold became a problem that persisted but was finally resolved. VW Northampton’s response was most professional during the entir More

by DALLMUSSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck , JJ Brown, Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are glad we finally managed to resolve the issue and glad that we could assist you!

January 25, 2021

Lyndsay Travis is a wonderful, helpful and efficient service advisor. I really appreciate the quick and friendly service that I received when I brought my car in. More

by ACLINI221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndsay Travis
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, its good to know that you loved working with Lyndsay and we look forward to welcoming you back for your next service!

January 25, 2021

As always had a tremendous experience with Northampton Volkswagen I definitely recommend Northampton Volkswagen to anyone that owns a Volkswagen or is in steer of owning Volkswagen you definitely can't go More

by Boss3030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Sherwood, , JJ Brown
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you for your kind words, we appreciate it and hope to be of service to you for many years and vehicles to come! Thank you for choosing Northampton Volkswagen!

January 25, 2021

Great experience! The waiting room is quite comfortable and the problem was fixed within an hour. I was very happy with the services provided, thank you! More

by rlowney0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown, Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are glad we were able to help you efficiently and in a timely fashion!

January 25, 2021

Really friendly people, they do super good work, awsome and confortable space. I would recommend any VW owner or even any car brand to go to that dealer. More

by VINDAMMEBODONA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown, Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

We are glad to know that you were so happy with your service and we thank you for choosing us!

January 25, 2021

Had a flat tire and drove into get repaired. I was was taken care quickly by JJ he let me know what I needed to do to get my car running smoothly again. Scheduled a next day appointment. Such professional More

by mobet275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown, Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are glad that we were able to get you up and running again and we thank you for your kind words! Safe Journey!

January 25, 2021

I always have great service when I bring my car in. All of my questions are answered to my satisfaction and I Love how I receive a video of the inspection of the vehicle which puts me at ease even more so, More

by LARRYLAWSON2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown, Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

We love to know that you love it here with us, thank you for being such a loyal customer!

January 25, 2021

Ben and Melanie are the best ! Both very knowledgeable about their products, far better than any other dealership I have ever been to. Thanks again Ben and Melanie ! More

by ZDAWGBUD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck, Ben Davis
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you! Enjoy your new vehicle, stay safe and we look forward to welcoming you back!

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