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Northampton Volkswagen

Northampton, MA

4.6
910 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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361 King Street

Northampton, MA

01060

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Showing 910 reviews

January 25, 2021

Had a flat tire and drove into get repaired. I was was taken care quickly by JJ he let me know what I needed to do to get my car running smoothly again. Scheduled a next day appointment. Such professional More

by mobet275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown, Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are glad that we were able to get you up and running again and we thank you for your kind words! Safe Journey!

January 25, 2021

I always have great service when I bring my car in. All of my questions are answered to my satisfaction and I Love how I receive a video of the inspection of the vehicle which puts me at ease even more so, More

by LARRYLAWSON2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown, Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

We love to know that you love it here with us, thank you for being such a loyal customer!

January 25, 2021

Ben and Melanie are the best ! Both very knowledgeable about their products, far better than any other dealership I have ever been to. Thanks again Ben and Melanie ! More

by ZDAWGBUD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck, Ben Davis
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you! Enjoy your new vehicle, stay safe and we look forward to welcoming you back!

January 25, 2021

We had a smooth and cordial experience buying our VW Golf at Northampton dealership. We had an out of state registration that they handled for us. We were very pleased with our purchase. Never felt pressured More

by ewood4444
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alexandra Thornton, Steve B, Joe Kay, Melanie Zoelck
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, its good to know that everything went so well and you felt taken care of!

January 25, 2021

I went in for an oil and filter, tire rotation and cleaning carbon deposits est $350. Wheel alignment $129 added. Final bill $750...? Good bye 👋 More

by mwaslick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you for your feedback, we are sorry to hear that you were not happy with the service provided, as it pertains to pricing and quotes and we apologize. Our service manager Chris Moreno will be reaching out to you personally to discuss. In the meantime, if you would like to discuss this further or have any questions or require assistance, please feel free to reach out to our customer service manager Melanie at 413-517-3835.

January 19, 2021

I purchased a 2019 Anteon VW at Northampton Volkswagen. I found some minor blemishes which needed to be touched up. Melanie Zoelck, customer service representative of Tommy Car Auto Group, responded quic More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck, Melissa Thomas, Joe Klundt
Jan 19, 2021 -

Northampton Volkswagen responded

Thank you for your kind words Laura, we are happy to see that you had such a great experience with us and we hope you will enjoy your Arteon for a long time. Congratulations!

January 18, 2021

Best dealership in the area . Ben thanks again ! Melanie was fantastic to work with, she is very knowledgeable, and has great patience. Thanks to all ! More

by ZDAWGBUD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck, Ben Davis
Jan 19, 2021 -

Northampton Volkswagen responded

Thank you! Its great to know that you loved working with our team! Enjoy your vehicle

January 15, 2021

Absolutely love Northampton Volkswagen! Best dealership ever! They go WAY beyond in getting the deal done! I had extra Circumstances in my approval amd no where else could get me approved but like a rea More

by SOULIGNITOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randal Labelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Howe, Melanie Zoelck, JJ Brown, Aimee McDermott, Melissa Thomas, Ben Davis, John Perez, Joe Klundt
Jan 18, 2021 -

Northampton Volkswagen responded

Thank you, we hope you have lots of fun with your GTI! Its good to know we could make it all happen for you!

January 09, 2021

We just picked up our 2017 Jeep Grand Cherokee. Thank you Melissa for such a great buying experience. We are very pleased with your service. More

by Redtail04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Thomas, Joe Klundt
Jan 14, 2021 -

Northampton Volkswagen responded

Thank you! Great to know you enjoyed your experience and we thank you for your business. Enjoy the vehicle!

December 31, 2020

I just picked up my Arteon Volkswagen from Northampton Volkswagen. Melissa and Steve were professional and outstanding. Melissa took the time to go over new technology. More

by Laura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Thomas
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